Jewel McClain

Cook with customer service background

Lincolnton, NC 28092 adlwwo@r.postjobfree.com 704-***-****

A full time sales/customer service position which allows me the use of the excellent interpersonal, organizational and communications skills acquired through work

and educational experience.

Authorized to work in the US for any employer

Work Experience

Kitchen Supervisor Heath House - Lincolnton, NC July 2020 to Present

1. Planning, preparing and serving delicious and nutritious meals while adhering to state, federal and corporate guidelines.

Cook

Boger City Rest Home - Boger City, NC November 2018 to Present

Planning, preparing and serving nutritious and delicious meals for rest home residents with various requirements, while adhering to safety and cleanliness regulations.

Assistant Manager JHM Hotels - Charleston, SC 2009 to 2010

Coordinate and maintain schedules for front desk, restaurant and maintenance departments, insuring top level customer service

satisfaction level, while considering the costs versus the revenue expectation.

Sales Coordinator JHM Hotels - Gastonia, NC 2006 to 2009

Sell and market guest rooms and function space for corporate

groups, sports teams and social groups via cold calls, tele- prospecting, site tours and local networking events

•Coordinate between clients and vendors to ensure that client receives their expectations in function space and guest rooms;

thereby obtaining 12% increase in meeting room rental, catering and audiovisual revenues

Guest Service Representative

Best Western Executive Inn - Gastonia, NC

2004 to 2005

Guest Services Representative

•Sell and market guest rooms and hotel services to local businesses and organizations by contacting via phone, in-office visits and consultations relying upon networking contacts

•Sell rooms to individuals who walk in or call for reservations while consistently obtaining a 10% increase in average daily rate

•Coordinate accounts receivable and accounts payable at the end of shift

Night Auditor

Holiday Inn Express - Kings Mountain, NC 2004 to 2005

•Coordinate accounts receivable and accounts payable at the end of the shift

•Sell and market rooms/hotel services to local business and organizations by contacting via phone, in- office visits and

consultations relying upon networking contacts

•Perform nightly audit of each day's activities and settle discrepancies through automated system

Education

BS in Business Administration

AIU Online - Chicago, IL

March 2008 to December 2010

Associate of Arts in Pre-Business Administration

Gaston College 2004

Skills

•Fast Food

•Customer Service (10+ years)

•Assistant Manager Experience (2 years)

•Accounts Receivable

•Guest Services

•Accounts Payable

•Cooking (2 years)

•Management

•Cold Calling

•Meal Preparation

•Kitchen Management Experience

•Kitchen Experience

•Catering

•Culinary Experience

•Supervising Experience

•Banquet Experience

Certifications and Licenses

Food Handler ServSafe

October 2019 to October 2024 Safeserve certificate

Contact this candidate