A seasoned customer service driven facilities professional seeking a position leveraging 15 years’ industry and managerial experience coupled with the opportunity for growth. My ultimate goal is to further my career in a healthcare setting utilizing my skills in the areas of Facilities Management, Regulatory Compliance, and Survey Readiness. I am accustomed to being in positions of responsibility, self-motivated, willing to set goals and work to achieve them. My strengths include communication, leadership, time management, motivation, teamwork, accountability and organization.

EDUCATION

Bachelors in Science (Suma Cum Laude)

Masters in Healthcare Administration

NIMS (National Incident Management System) Training:

ICS 100,200, 700 & 800 Part of compliance certification required by the Department of Homeland Security to meet the FY 2007 NIMS implementation requirements as a condition of receiving federal preparedness funding assistance in FY 2008

Eligible for Certified Healthcare Safety Professional, Certified Healthcare Facility Manager and Certified Healthcare Emergency Professional (CHSP, CHFM, CHEP)

Conducted annual EOC evaluations on all seven management plans. Investigated occurrences for staff /customers; maintained EOC rounds and engineering logs. Planned and managed disaster drills, monthly fire drills and code pink drills to insure proper staff response.

Served as Safety Officer during survey to meet The Joint Commission (TJC) accreditation standards. Educate and train employees on TJC elements of performance. Conduct meetings and develop presentations for General Orientation and Environment of Care Committee. Security Officer for more than 20 local law enforcement officers under contract with the hospital

WORK EXPERIENCE

March 2020- Present Texoma Medical Center Denison, TX

Director of Environmental Services

Director of Environmental Services, leading 5 Supervisors and 75 housekeeping aids on various shifts and 1 Secretary. Ensuring housekeeping, laundry, maintenance, and liquid and solid waste control performed to ensure safe, sanitary and efficient hospital operation are maintained.

Ensures that all TCEQ guidelines for the Physical Environment of Care standards at the hospitals remain compliant

Maintain monthly budget of $250,000 for operational cost

Oversee productivity

Oversee Payroll

June 2016 – March 2020 MayHill Hospital Denton, TX

Director of System Engineering/Safety Officer

Director of the Systems Engineering Department - 4 Mechanics, 1 supervisor, and 1 AA.

Develop and manage the budgets for Systems Engineering, Safety/Security, Landscape and Grounds, Housekeeping

Director of the Safety/Security Department /Safety Officer, 5 unarmed certified security guards

Supervise Landscape and Grounds – Contracted Staff.

Hands on Director - Continually maintaining a high state of operational and material readiness, managing the day-to-day operations of many areas and always achieving the best possible results.

Supervise Environmental Services Supervisors and eight housekeeping aids on various shifts.

Supervise Laundry Services - Two Linen Technicians.

Supervise Security - One Supervisor and five guards

Ensures that all Joint Commission guidelines for the Physical Environment of Care standards at the hospitals remain compliant. This includes annual review and completion of the Periodic Performance Review (PPR).

Coordinates activities of the management plans within the Environment of care for the hospital and serves as the Safety Officer. Chairs Environment of Care Committee

Provides guidance regarding safety improvement efforts.

Reviews and update policies regarding Life Safety, Emergency Management and Environment of Care.

Participates in performance improvement and information management activities. Coordinate a multidisciplinary team to conduct ongoing safety tours of clinical and nonclinical areas.

Assists in the enforcement of interim life safety plans and infection control risk assessments.

Oversees all on-site inspections, assisting inspectors and surveyors in the performance of their duties; provides report as required in follow-up to surveys, inspections and audits.

November 2015 – June 2016 Texas Health Plano Plano, TX

Systems Engineering

Maintains safe environment for staff and consumers. Building relationships with vendors, customers as well as internal departments.

Participates in quality improvement processes. Performs all duties in compliance with HIPAA, JCAHO, hospital and department standards and policies. Identifies areas for self-improvement.

Compiles or assists management with reports, and clerical support utilizing advanced knowledge of Microsoft Office Products i.e. Microsoft Word, Excel, Power Point, Outlook.

Completes work under time constraints and in an environment with frequent interruptions. Proficient in inbound and outbound calls, filing, sending and receiving emails. Excellent written and verbal communication skills.

Demonstrates a commitment to service excellence and uses service recovery steps as appropriate, pay roll, designating daily duties.

Assists employees with basic inquiries providing accurate and consistent information. Refers more complex inquiries to appropriate sources as needed.

Engineering responsibilities included cameras, tube system, fire system, plumbing and inventory of parts, access control, medical gases and compressor service, electrical, signage

Reviews and update policies regarding Life Safety, Emergency Management and Environment of Care.

Schedules and organized corrective and preventative maintenance programs

September 2012 – November 2015 Texas Health Plano Plano, TX

Security and Safety Officer

Maintained a safe environment for staff and consumers.

Performed daily operations for parking enforcement, access control systems and security alarms.

Provided first level support resolving customer issues and/or concerns.

Participates in internal accident investigations

Develop and implement work standards to ensure safety, effectiveness and compliance with the company, local, state and federal Occupational Safety and Health Administration and EPA rules and regulations

COMMITTEE AFFILIATION

Emergency Management, Environmental Of Care, Ready Preparedness, Compliance, Go Green and Rewards and Recognition

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