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Human Resources Generalist

Heredia, Costa Rica
April 23, 2021

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Laura Sequeira Romero

Heredia Centro Phone: ****-7593 E mail: LinkedIn: Professional Summary

Human Resources specialist with a great knowledge in administration processes. Self-motivated professional with more than 6 years of experience in share services in multinational companies. Expert in data administration and reporting. Experience working with SAP, Exactus ERP, Success Factors and Excel.

Work Experience


HR Senior Analyst April 2019 – September 2020

· In charge of new termination requests, salary increases, one-time payments, leave of absence processing, mass uploads, individual correction for personal/non-personal data; using systems such as SAP, Exactus ERP and Success Factors.

· Managed the organization’s employee database and prepared the pertinent reports.

· In charge of data administration in payroll deliveries. IBM HEREDIA 2014-2019

Employee & Organization Data Specialist November 2017- January 2019

· Developed, tracked and analyze massive reports related to employee’s profiles and confidential reports to HR Business Partners and leaders.

· In charged of the all the wages increases in the system for Latin and North America region.

· Granted access to HRs for platforms for confidential use.

· Responsible for the creation and accurate implementation of IT changes in Human Resources system (SAP)

Quality Analyst May 2017- November 2017

· Quality control of all human resources data in system to ensure 100% accuracy in the service.

· Prepared weekly and monthly HR metrics.

· Responsible to provide feedback and training to practitioners in order to prevent errors.

· Developed reports to measure the team performance and share with the leaders.

· Create documentation for reinforced processes, guaranteeing those documents and procedures are regularly updated to ensure accuracy.

HR generalist May 2016- May 2017

· In charge of the all the master data inputs in tax process for United States and Canada into Human Resources system (SAP).

· Responsible for day-to-day management of Tier 1 & Tier 2 queries from across the organization related to HR Service Center

· Worked with HR system to maintain records of personnel transactions such as hire, promotions, transfers, reviews and terminations and employee statistical reporting as needed. Página 2

Tech Support Representative June 2014 – May 2016

· Provided an excellent customer service experience and technical support for banking systems and external customers over email & phone.


Bachelor Degree 2020 Universidad Florencio Del Castillo

· Business Administration – Human Resources.

Technical Degree 2015 Universidad San Marcos

· Human Resources Administration.


· English- Level: B2 BELT Receptive Skills, Idioma Internacional, February 2019 Certifications

Recruitment, Hiring & Onboarding Employees 2018 University of Minnesota Additional skills

· Experience of recruitment and selection process.

· Experience working with Success Factors, Exactus ERP, Service Now, Winshuttle

· Capacity to work in a multicultural environment.

· Experience working in a shared service organization. Professional References

Jose Andres Gomez

British American Tobacco HR Team lead

6018 5108

Valeria Jiménez Núñez

Procter & Gamble Payroll Specialist


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