Mae West

Kaukauna, WI *****

adlwvz@r.postjobfree.com

931-***-****

To be part of a team within a company with integrity and provide excellent customer service. Authorized to work in the US for any employer

Work Experience

Guest Service Representative

The Store Gas Station - Appleton, WI

December 2020 to April 2021

I worked as a cashier and as part of the food service team. My responsibilities included cleaning, filling, and servicing all beverage machines. I also checked in vendor orders confirming correct product and then stocked all incoming product. I pulled all outdated items making sure to record it in the correct categories. I would greet all guests making sure they were taken care of and that they were walking into a clean store.

I also worked in the kitchen area preparing food according to the specifications designed for them. I used an oven, microwave and deep fryers. We served breakfast, lunch, and dinner. We also baked many of our bakery items that we put out.

I helped with the order and made sure we'd have enough items to cook and run our store with. I also helped with inventory and scheduling.

Store Manager

The UPS Store - Neenah, WI

August 2017 to May 2020

• Greeted customers and answered phone calls determining how to meet and exceed their expectations.

• Developed and exhibited proficiency in Customer Service, Print and Copy Services, Postal, Shipping, Freight Services, and Computer Skills.

• Operated printer/copier, fax machine, laminator, binding equipment, cutter, and all other office machines in a safe, efficient, and productive manner.

• Received, sorted, and placed mail in mailbox modules accurately.

• Accurately managed mailbox modules and files as customers open, updated, and closed them.

• Record all sales transactions on Point of Sale and accurately processed cash, checks, credit cards, and in House Account billing transactions.

• Handled refunds if needed and posted correctly for accounting purposes.

• Printed reports as requested.

• Pack contents for shipping using established procedures and products.

• Delivered Mail, Overnight letters, parcels, and facsimiles to customers.

• Operated all software programs including but not limited to Point of Sale, Counter Manifest System, Mailbox Manger, MS Office, Word Excel, and other programs as required.

• Received and processed packages for shipping, including lifting and weighing packages on scale, generating labels, and retrieving packages from customers when requested.

• Prepared documents for traces and shipping claims.

• Tracked packages when requested by customer.

• Assist in merchandising the center by stocking shelves with product and ensuring a clean and orderly appearance of product.

• Filed and maintained proper placement of important paperwork and documents for easy access.

• Open and Closed out POS system to include, reconciliation of cash, checks, credit cards, and all other transactions according to procedures.

• Handled customer complaints and resolved issues to customer's satisfaction if possible.

• Communicated with customer, employee, and UPS to resolve claim issues.

• Completed store operational requirements by scheduling and assigning employees and following up on work results.

• Maintained store staff by recruiting, selecting, orienting, and training employees.

• Maintained store staff job results by monitoring, coaching, appraising job results, and disciplining employees when necessary.

• Identified current and future potential reoccurring customers by establishing rapport with them to understand what type of service requirements they could utilize.

• Ensured availability of merchandise and services by approving contracts and maintaining inventory.

• Formulated pricing policies by reviewing merchandise activities, authorizing sales, and studying trends.

Key Achievements

• Created new mailbox tags we could add, edit, and delete on the computer.

• Cleaned and created more room in the back stock / work area where inventory was stored.

• Created a new filing system since the old one was never kept organized or up to date.

• Downloaded, scanned, filed paper documents onto thumb drives to create less paperwork.

• Created a new up to date Training Manual.

Cashier

The Darboy Corner Store - Appleton, WI

January 2016 to July 2017

• Greeted every customer with a smile and a hello as they walked through our doors.

• Checked customer's items out, gave them their total, collected their cash, and gave correct change back. Performed refunds when needed.

• Answered telephone with professionalism and helped customers with their questions or directed them to the right person.

• Processed license plate renewals through the DOT system for customers.

• Completed chore list for specific shift.

• Made sure store looked presentable and made sure items for sale were filled.

• Maintained inventory and prices.

• Made coffee, sandwiches, and prepped other food items for deli.

• Performed opening and closing duties unassisted.

• Learned how to balance all cashier's drawers and prepare the deposit from the previous day.

• Learned new system implemented.

• Obtained liquor license.

• Worked in a fast paced environment and learned to trouble shoot many different issues as they arose. Key Achievements

• Recognized as top cashier with an accurate drawer count for most of my time employed there.

• Awarded $100 for doing a Price Verification Check on the store's entire inventory and getting a 100% on our inspection from BP.

Dish Washer/Line Server

The Darboy Club - Appleton, WI

August 2005 to July 2007

• Prepared and served food during wedding dinners.

• On weekday mornings, helped make and prepare food according to specific recipes.

• On Friday evenings, served on a food line filling orders.

• On Sunday evenings, prepared and made sure our salad and dessert bar was presentable and filled at all times with a variety of foods.

• Washed dishes on these evenings after closing making sure everything was in order for the next day. Key Achievements

• Received a raise after my first month of working for taking initiative to learn more and take on new responsibilities

Kitchen Crew

Island Shores Assisted Living Facility - Neenah, WI September 2006 to March 2007

• Enjoyed preparing and serving meals for the residents.

• Made sure each resident received their correct food and portion for their specific diet.

• Set up and broke down the dining area for lunch and dinner.

• Maintained and neat and clean environment for the residents to enjoy their meals.

• Assisted residents to their correct table and seating area.

• Washed dishes and cleaned kitchen area after lunch and dinner.

• Closed up kitchen for the night.

Ammunition Specialist

United States Army Reserves - Appleton, WI

January 1999 to January 2007

• Completed Basic and Advanced Individual Training (AIT).

• Assigned to the 395th Ordnance Battalion.

• Completed all assignments and training assigned to me.

• Stored, transported, and distributed Army ammunition.

• Kept and accurate inventory of all ammunition within our unit.

• Honorably discharged as an E-4 January 2007.

Key Achievements

• Received the high score of 298/300 on Physical Fitness Test. Teller

Alaska USA Federal Credit Union - Anchorage, AK

August 2001 to June 2002

• Processed daily client transactions, including deposits, withdrawals, money transfers, loan payments, selling money orders and cashier's checks.

• Assisted clients with various questions and concerns related to their accounts and bank products.

• Kept an accurate count and balance of personal teller drawer. Key Achievements

• Quickly learned new system implemented and trained other employees on system. Office Associate

WG&R Furniture - Appleton, WI

June 2000 to June 2001

• Greeted customers as they walked through the doors and answered any questions or directed them to the correct Sales Associate.

• Assisted the Sales Associates in putting their customer's orders in to the computer system.

• Assisted customers in getting the financing they needed and filling out the paperwork correctly for the bank.

• Took cash, check, or cashier's checks for payment on orders.

• Answered phone calls and any billing inquiries from customers.

• Set pickup and delivery times and dates of furniture orders.

• Filed paperwork, took care of cash deposit, and closing duties at the end of the night. Education

High school diploma or GED

Kimberly High School - Kimberly, WI

1995 to 1999

Skills

• I am skilled at multitasking, paying attention to details, maintaining a clean, organized work environment, working unsupervised, and completing assigned tasks in a timely manner.

• Cash Handling

• Coffee Experience

• POS

• Store Management Experience

• Retail Management

• Inventory Control

• Pricing

• Management

• Store Management Experience

• Documentation review

• Leadership

• Guest Services

Military Service

Branch: US ARMY RESERVES

Rank: E-4

January 1999 to January 2007

Certifications and Licenses

Liquor License

June 2016 to June 2018

Notary Public

July 2018 to July 2022

Additional Information

Liquor License

January 2021 to January 2022

Will renew if needed.

Contact this candidate