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Quality Assurance agent

Location:
Johannesburg, Gauteng, South Africa
Salary:
9000
Posted:
April 23, 2021

Contact this candidate

Resume:

XOLISWA MBATHA

Contact Me

081*******

xoliswambatha09

@gmail.com

**** ********

Street Emndeni

Ext

PO Kwa-

Xuma,1868

Social Profile

Cindy Mbatha

Other Info

Skills and Competencies

Technical: I am

comfortable with

working with a

computer Particularly

relating to the

Microsoft Office

Interpersonal: Good

with people as have

worked In an

environment where I

deal with different

Personalities mostly

under Pressure

Computer Skills:

Ms Office

Ms Word

Excel

Outlook

Power Point

Languages

English and IsiZulu

Interest

Reading, Writing and

Traveling

Others

Identify Number:

970**********

Nationality: South

African

Gender: Female

Drivers license: C1

(Code 10)

References

Confidence Medupe

Nimble Group

Team Leader

073*******

Ntombizodwa Kubheka

Affinity Health

Team Leader

066*******

About Me

I am a dedicated and positive

individual,able to work under pressure

and have an ability to learn and accept

innovation and change.My work

experience background had given me a

practical approach To problem Solving.

Experience

10-2016 -

02-2019

Nimbe group Debt Collector

Responsibilities:

•Call debtors who were outstanding on

their accounts to pay and settle their

debts

01-06-

2019 -

30-07-

2019

Affinity Health Admin Assistant

Responsibilities:

•Scheduling meetings

•Taking notes and minutes in meetings

•Updating daily stats

•Assigning work to agents

•Contracting-Calling Clients and reading

their contracts to them after an agent

has made a sale

•Quality Assurance Agent-Maintaining

overall quality calls made by sales

agents

•Performance and customer’s

expectations with an obligation to

report and document findings

01-08-

2019 -

30-09-

2019

Contracting

Responsibilities:

•Calling clients and reading their

contracts to them after an agent

01-10-

2010 -

30-09-

2020

Quality Assurance Agent

Responsibilities:

•Maintain overalls quality calls calls

made by sales agents,performance and

customers expectations with an

obligation to report and document

findings

Education

- 2015

DR BW Vilakazi Matric Certificate

Subjects Passed:

Isizulu

English

Life Orientation

Business

Mathematics

Economics



Contact this candidate