Customer Care Sales
Resume:
RESUME
Name: MUTONI KEZA GLORIA
Date of Birth: 9 March
Marital Status: Single
Gender: Female
Nationality: Ugandan
Mobile number: 070*-****** or 077*-******
Email: adlwno@r.postjobfree.com
PERSONAL PROFILE
God-fearing, honest, highly self-driven, system oriented, committed, fast learner, analytical, flexible and multi skilled capable of working under minimum supervision with different social ethnic, religious and economic backgrounds. I am also practical, an excellent communicator, team-builder, confident, organized and hard working with innovative and creative abilities. I am always enthusiastic and willing to learn/ gain new skills to advance my career.
EDUCATION BACKGROUND
2017- 2018 Travel and Tour International Diploma (IATA)- Career Institute.
2004- 2005 IT Essentials Certificate at New Horizons IT Learning Center.
2001- 2002 Uganda Advanced Certificate of Education.
1997- 2000 Uganda Certificate of Education.
DISCIPLINARIES
Time Head Prefect: 1997-1998
Class Captain 1998-1999
Committee Member of Scripture Union
KEY COMPETENCES
Excellent communication and writing skills.
Innovative problem solving.
Computer literate MS Word, Excel, Power point
Excellent interpersonal skills.
CAREER OBJECTIVE
To advance, develop and acquire professional knowledge through continued learning and work experience which will enable me to impact individual and community growth.
Work Experience:
2003
Uganda Revenue Authority
Responsibilities
Organizing and filing work documents.
Personal assistant.
2007
Didas and Co Advocates.
Responsibilities
Customer care and Front desk operations.
Receiving and making company calls.
Coordinating communication within and out of office.
Writing office documentation like memos and meeting minutes.
Receiving office guests and making appointments for them.
Assistance with inquiries.
2008 - 2009
Uganda Telecom
Responsibilities
Customer service and inquiries.
Developing and organizing marketing for Uganda Telecom products.
Selling UTL products
Balancing daily sales made.
Assessing and comparing losses and profits made.
2011
The Portico Limited:
Responsibilities
Operations and administrative duties.
Solving some client internet problems.
Handling daily sales and assessing the profits/losses of the company.
Banking company monies made from daily sales.
Customer care and assistance with client inquiries.
Issuing petty cash for work errands.
Managing communications both for phone and emails.
Responding to work emails on client inquiries.
Organizing meetings and emailing clients in case of inquiries.
Making records of all sales made and balancing them.
May- June 2014
Jubilee Insurance Limited
Interesting individuals about insurance plans for both (Life-career and Medical plans)
Selling insurance to individuals and companies.
Sensitizing individuals on the need of committing to insurance packages.
Organizing Individual and company package plans.
Listing clients interested in short term and long term career plans.
Marking out promising and consistent clients.
June 2014 to May 2016
NMA Media Limited
Responsibilities
Administration and customer care.
Handling petty cash and issuing it.
Recording and balancing monies issued out for office operations.
Providing a positive organizational image.
Sending through business proposals to various clients, and follow ups of new clients.
Engaging clients on advertising and branding with the company.
Attending to all inquiries made via email/calls and walk in clients.
Ensuring prompt payment/settlement for all office bills.
Filing supportive pay slips and receipts for daily expenses.
Budget preparation and control of all expenditures.
Assessing clientele needs to maximize the level of satisfaction for (clients and promising clients)
Maintaining a warm, friendly/calm demeanor no matter the challenge.
Assistance to the General Manager on carrying out our performance evaluation for admin office and other departments i.e. compiling assessments forms for staff members.
Identifying problem areas, therein and determining solutions.
Exceptional Customer service pertaining to establish positive communication, henceforth putting forward a focused attitude.
Ensuring that all company cars are licensed/ insured and fueled.
Sourcing out suppliers/service providers needed to distribute the company with promotional items and different services needed.
May 2019- Jan 2021
Trek and Travel
Responsibilities;
Making travel bookings and reservations/ticketing for worldwide travels.
Invoicing clients, writing receipts and banking.
Dealing closely with clients and giving them advice concerning their travel preparations.
Meeting with clients to determine travel needs, budgets and preferences.
Providing a positive image and building a friendly, trusted bond with our clients for long term reliance and dependability.
Advice to clients regarding destinations, cultures, customs, weather and activities.
Selling and coordinating transportation, accommodations, insurance, tours and activities for both domestic and international trips.
Visa handling and issuance especially with Dubai travels (UAE) and also offering assistance with other Visa related queries for other nations.
Issuance of travel insurance for most travels made.
Handling all customer inquiries, complaints, cancelations and refunds and even gratuities for loyal clients.
Organizing client itineraries/tickets and emailing them/ having them delivered.
Collecting payments, book travel arrangements and the payable applicable fees.
Attending travel seminars and conferences for more learning of the travel industry.
Maintained accurate records of bookings, payments, transactions, phone calls and meetings.
Contributing to the agency by accomplishing other office related tasks as needed.
Add On (2019)
Trained at Travel-port Uganda
I learned the Galileo global distribution system- bookings/reservations.
SKILLS
Excellent communication, computer literacy and interpersonal skills
Excellent Customer/Client relations and services.
International Travel consultancy (sales and reservations specialist)
Administration assistance and telecommunication.
REFEREES
Brenda Mugisha K
Britam Insurance Company
Mr Karamagi Samson
Director Career Institute
Contact this candidate