CURRICULUM VITAE

Lehlohonolo Ramphalile

I am looking for an environment wherein employee input is highly considered. Where one can freely learn from experts and improve upon. I am good at operations once I'm fully inducted into company mission and policies overtime, especially with client/user experience for today's demands. I am an observant and resourceful individual who can navigate their way through systems and their respective report conventional and abstract structures. I can demonstrate efficiency with Office 365 tools. I'm a courteous team player that assists their mates to the best of his ability. I would really appreciate an opportunity to impress you and do my best always. Personal details

Name : Lehlohonolo Ramphalile

Email : adlwfa@r.postjobfree.com

Location : Centurion, Gauteng, South Africa

Contact number : 078*******

Alternate contact number : 082*******

Age : 36

Gender : Male

Identification number : 841**********

Has driving licence : Yes

Employment equity : African

Links : https://twitter.com/MandelaZAR

: https://www.linkedin.com/in/lehlohonolo-ramphalile-0b72b579/detail/recent-activity/shares/

: https://plus.google.com/u/0/+LehlohonoloRamphalile/posts

: http://takenoteonline.wordpress.com/

Job preference

Position : Contract Coordinator, Operations coordinator Type : Permanent, Temporary

Industry : IT & Telecommunications

Availability : Immediate

Gross current remuneration : R16000 Monthly

Gross desired

remuneration

: R16000 to 26000 Monthly

Area : Gauteng, Pretoria

Willing to relocate

internationally

: Yes

Skill set

Skill Year last used Competency Experience

ArchiBUS TIFM (iCres) 2016 Basic 2 - 5 years

SAP 2015 Extensive 5 - 10 years

Team Leadership & Interperso 2014 Extensive 5 - 10 years Office Administration 2014 Basic 1 - 2 years

Digital & Content Marketing 2014 Basic 1 - 2 years Operational support and admin 2013 Extensive 5 - 10 years Footprint 2013 Extensive 2 - 5 years

Telecommincations certificate 2010 Extensive 5 - 10 years Office 365 Current Extensive Over 10 years

Customer service and Care Current Expert 5 - 10 years Work history

Contracts Coordinator, Bidvest Facilities Management (Pty) Ltd. Period : Aug 2016 to Oct 2019

Type of employment : Permanent

Location : Johannesburg, South Africa

Duties responsibilities : I sourced quotes based on the type of request by client. I planned and dispatched allocated resources, i.e. internal staff and/or contractors for related tickets when quotation is approved.

Created PR to receive PO from procurement department for material ordered and possibly contractors to receive payment for work quoted and confirmed. Followups on all outstanding work in order to avoid customer SLA penalties. Receipting of outstanding purchase orders, close requests and attach proof of work on the system upon completion.

Report on outstanding ad-hoc work to management.

Reason for leaving : I had mistakingly not uploaded a standard file containing proof of work onto the client's system and I informed my line manager that it was uploaded, meanwhile it was not and I got penalised by my former company.

I admitted responsibility since the client was said to have escalated the incident and expressed their dissatisfaction, and the company had to discipline me. As a result I got immediately dismissed.

I consulted labour agents seeking advise on the matter, as I believe I was unfairly dismissed, but indeed I was found to be in the wrong.

I hereby would like to declare that is was unintentional and it was due to the intolerable amount of work put upon one employee to do and expected to attend to all new incoming work as well. That's how I missed uploading the file and got dismissed. Regional Coordinator: Team Leader, Bidvest Facilities Management (Pty) Ltd. Period : Feb 2014 to Jul 2016

Type of employment : Permanent

Location : Johannesburg, South Africa

Duties responsibilities : To allocate and dispatch resources (i.e. people or equipment) to attend to customer faults/requests at customer sites.

I was office bound to answer to the calls and reason for delays (if any on my side) to the customer. Worked to maintain two systems in synch. Our internal system and the client system also has to be updated of developments.

Client and internal reporting.

Reason for leaving : Contract termination between client and my former employer. Call Centre Agent, LTP Mast & Infrastructure Services Period : Apr 2013 to Jan 2014

Type of employment : Permanent

Location : Centurion, South Africa

Duties responsibilities : Taking calls and logging trouble tickets from client to be attended to, at their telecom sites. Dispatched internal staff to attend to deploy generators to client sites and other maintenance related faults logged by the client.

Daily activity/request coordination of generator rentals and maintenance activity record-keeping. Basic requests reporting to both the client and internal staff. (Reporting) Maintain calls and SLA management to client satisfaction. Reason for leaving : The LTP Company was under TFMC. TFMC changed to Bidvest FM and had just recently secured a contract with a giant telecom client and wanted strong candidates to take care of their newly signed contract. I was picked as one of the guys to join this project. We are now based at 216 MTN Innovation Centre, 14th Avenue, Randburg, Johannesburg. (From 01 Feb 2015 - November 2015) Intern, Nokia Siemens Networks

Period : Jul 2010 to Sep 2011

Type of employment : Contract

Location : Centurion, South Africa

Duties responsibilities : Commission and Integration of Base Transceiver Stations (BTS by Nokia Siemens). Learning about GSM history, and the evolution present and yet to come with regards to 'convergence' and now the 'IoT".

Learning mobile evolution GSM-LTE, WI-FI specifications as conventional standards. Towards the end of my contract I was called-in to help work in the customer acceptance certification (CAC) department and assist with accurate final documentation compilation and review before issuing to team leader(s) for their part. This is where I was really forced to make use of MS suite tools to get the job done. Reason for leaving : End of internship contract. Deployed to a subcontractor who dealt with BTS installations and commissioning of the stations.

Qualification

Computer Systems Engineering

Year completed : 2009

Education level : Diploma

Final year subjects : Communication Skills.

Mathematics III

Electronics III

Digital Systems III

Programming III

Software Engineering II.

Systems Analysis.

CCNA III & IV.

Microprocessors III.

Institution : Central University of Technology, Free State Location : Bloemfontein, South Africa

Digital Marketing

Year completed : 2014

Education level : Certificate

Final year subjects : Digital marketing overview modules as covered by Quirk marketing agency and Red & Yellow. Institution : The Red and Yellow Institution

Location : Cape Town, South Africa

Content Marketing

Year completed : 2014

Education level : Certificate

Final year subjects : Digital content marketing modules as covered by Quirk marketing agency and Red & Yellow. Institution : The Red and Yellow Institution

Location : Cape Town, South Africa

Learning Facilitation

Year completed : 2019

Education level : Certificate

Final year subjects : Unit standard no: 117871 - Facilitate learning using a variety of given methodologies. Institution : Enjo Consultants

Location : Centurion, South Africa

Languages spoken

Language Proficiency

South Sesotho Native or bilingual proficiency

North Sotho Elementary proficiency

English Full professional proficiency

Xhosa Elementary proficiency

Zulu Elementary proficiency

Career highlights

Learning more on excel spreadsheet works. Data analysis skills. More computing efficiency skills.

Being elected to oversee call centre operations and team lead, with less than ten team members reporting to me. Interest/Hobbies

Basket ball.

Reading books and articles.

Watching sports.

Heavy Music listener.

Objective

I want to get to the executive management position in the organisational operations gain more insight in the ever changing demands of customer satisfaction..

Add value to customers through effective communication advancements that are forever influencing the digital and physical landscape.

Honours/Awards

Basic Digital Marketing Certification by the Red and Yellow, School Logic and Magic. References

Mr Tshokolo G Mashinini

Company : Commscope

Contact number : 076*******

Email : tshokolo.mashinini@commscope

Reference type : Work

Mr Chris Van Blerk

Company : LTP Mast & Infrastructure Serv

Contact number : 084*******

Email : adlwfa@r.postjobfree.com

Reference type : Work

Mr Ponatshego Rapetwa

Company : Bidvest Facilities Management

Contact number : 011*******

Email : adlwfa@r.postjobfree.com

Reference type : Work

Mr Gerhard Mentjies

Company : Bidvest Facilities Management

Contact number : 082*******

Email : adlwfa@r.postjobfree.com

Reference type : Work

Miss Smaty Sekhoto

Company : Bidvest Facilities Management

Contact number : 081*******

Email : adlwfa@r.postjobfree.com

Reference type : Work

Miss Driekie Schoeman

Company : Bidvest Facilities Management

Contact number : 011*******

Email : adlwfa@r.postjobfree.com

Reference type : Work

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