LAVIN U. HAMA

734-***-**** adlwel@r.postjobfree.com

Education

Eastern Michigan University, Ypsilanti, MI

§ Master’s in Accounting & Bachelor of Accounting; 150 Credit Program Expected graduation date: May of 2022

§ Bachelor of General Studies; Concentration: Business Operations, Biological Sciences and Liberal Arts

Degree conferred: December of 2019

Washtenaw Community College; Ann Arbor, MI

§ Associates in Liberal Arts

Degree conferred: Fall of 2018

Employment

Toarmina’s Pizza; Romulus, MI

Store Manager Jan., 2011 – Present

§ Reduced annual credit card fees by switching to a different credit card company after analyzing previous annual costs and creating a new forecast with the new company numbers

§ Used highly developed research capabilities to identify fraudulent order activity by investigating prior orders and created a tracking system to avoid future mishaps

§ Consistently provided exceptional service in person and over the phone by demonstrating remarkable verbal and nonverbal communication skills with customers, employees, franchise owner and third-party companies such as wholesalers

§ Directed everyday business operations by using highly developed organizational skills while monitoring cash flow, delegating pay roll and handled catering invoices directly with companies such as Delta, FedEx and Jet Blue

§ Exercised strict attention to detail and precise time management while being exposed to all departments, expanding my analytical skills and prompt decision making skills assisting in working towards decreasing minor business expenses

§ Effectively used interpersonal and critical-thinking and skills to cultivate a positive work environment while executing conflict resolution with employees and customers

§ Simplified various organizational systems such as processing and filing of customer complaints and workplace incidents

§ Used highly developed interpersonal and negotiation skills while hired and training employees in all departments of the restaurant

St. Joseph Mercy Hospital; Ann Arbor, MI

Laboratory Technologist Feb., 2013 – Jan., 2015

§ Meticulously conducted specimen processing of the emergency room and all floors of the hospital and exercised strict attention to detail when logging results

§ Accelerated specimen processing time while assisting medical technologists during my downtime to effectively and efficiently convey specimen results to doctors and nurses before morning rounds

§ Timely communicated appropriate information to hospital staff and patients; this includes but not limited to nurses, doctors and/or administrators

§ Exercised efficient adaptability to complete tasks of clerical functions upon emergent requests of verifying doctors

Languages

• Kurdish and Arabic: speak fluently

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