Sales Service Representative

JANICE LONDON

Anderson, SC ***** • 864-***-**** • **************@****.***

PROFESSIONAL SUMMARY

Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in [Industry] best practices and related [Product or Service] options. Effectively drives revenue with skilled promotional and problem-solving abilities. [Job Title] with over [Number] years of successful experience in [Skill] and [Skill]. Recognized consistently for performance excellence and contributions to success in [Industry] industry. Strengths in [Skill] and [Skill] backed by training in [Area of study].

SKILLS

International sales support

Sales expertise

Complaint resolution

Report preparation

Order Fulfillment

Route dispatch

Key holder experience

Administrative support

Staff Management

Project Management

Operations management

Business administration

Customer/Client relations

Office administration

Inventory Maintenance

WORK HISTORY

Customer Service Representative Specialist111

Therm-X - Hayward, CA 08/2020 - 03/2021

Provided primary customer support to internal and external customers in fast-paced environment.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Suggested new procedure to persuade cancelling customers to stay with company, resulting in [Number]% decrease in cancellations.

Responded to customer requests for products, services and company information.

Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

Customer Service Representative

CEVA Logistics Inc. - Hayward, CA 04/2020 - 08/2020

Consulted with outside parties to resolve discrepancies and create effective solutions.

Boosted sales revenue by skillfully promoting diverse [Product or Service] options.

Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.

Customer Service Representative

West Valley Staffing - Hayward, CA 08/2019 - 04/2020

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.

Receptionist

Robert Half - San Francisco, CA 03/2019 - 07/2019

Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.

Kept reception area clean and neat to give visitors positive first impression.

Resolved customer problems and complaints by [Action].

Scheduled and confirmed appointments and meetings for [Job Title].

Warehouse Clerk/Inventory Control Specialist

Molnlycke Health Care - ANDERSON, SC 09/1989 - 12/2018

Spearheaded and implemented standardized processes to control supply and inventory management.

Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.

Recorded information, shortages and discrepancies to keep records current and accurate.

Checked prices and calculated totals for accurate invoice processing.

Inspected incoming and outgoing shipments to verify accuracy and prevent errors.

Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.

Moved products of all sizes using overhead cranes, forklifts and other equipment, consistently meeting challenging performance goals.

Confirmed accuracy, quality and quantity of materials received and listed on BOL.

Entered quantity received against purchase order in computer system.

Manager

Carolina Concession - Anderson, SC 09/1998 - 05/2002

Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.

Delivered feedback to decision-makers regarding employee performance and training needs.

Recorded inventory sales into organization's weekly income report.

Cross-trained existing employees to maximize team agility and performance.

Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.

Achieved [Number]% average completion rate on all assignments without loss of materials and assets, demonstrating innovative and practical problem-solving skills in high-stress environment.

EDUCATION

Associate of Science: Management Information Systems

Central Christian College of Kansas - Mcpherson, KS 08/2014

Associate of Science: Typing

Tri County Technology Center - Pendleton, SC 08/1983

High School Diploma

West High School - Anderson, SC 06/1977

Contact this candidate