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Administrative Assistant Customer Service

Granada Hills, CA
April 24, 2021

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Vanessa Crystal Vasquez

***** *********** ***

Granada Hills, CA 91344

Cell: 747-***-**** E mail: Objective : A creative problem-solver who is energized by dealing with a variety of challenges in a fast-paced environment.


Analytic thinking aimed at resolving customers’ issues in a proactive manner.

Flexibility to work in an ever-changing environment.

Highly Motivated and goal orientated, accurate and performance driven.

Advanced understanding of office applications such as: MS office, Word, Excel, Powerpoint, Outlook,Quickbooks Online/Desktop, and Spreadsheets. Experience

Signature Tax (01/2015-02/2021) - Office Manager/Accounts Payable-Receivable Answered all incoming calls as well as any inquiries, including any concerns that the client had. I made sure that every case was given 100% utmost best attention and that the resolution process was clearly communicated to the client and was aware where their case was headed. Completed all financial statements for all states and IRS.Delivered final resolution and gave the client a plan and set goals so that they stay in compliance moving forward. In charge of all investigations for possibilities of additional services to upsell cases. Analyzed financial information and summarized financial status by collecting information; preparing balance sheets, profit and loss statements and other reports.Worked in conjunction with the sales department on new business opportunities.Responsible for daily, weekly, and monthly account activities including timely and accurate accounts payable, accounts receivable, payroll, bank reconciliation of all corporate accounts, cash receipts, disbursements, invoicing, and preparation of daily bank deposits. NEED FS- Entertainment Industry 03/2011- 01/2015- Jr, Associate / Customer service Managed different production companies while they were on jobs and had to ensure that all expenses were taken care of in a timely manner. I dealt with account payable as well as prepared analysis of accounts as required.Prepared checks, wire transfers and ACH payments Verified and approved expense reports correspond with vendors and answers their inquiries, and also Prepared the monthly accrue list for financial preparation. I also Supervised accounts payable staff and resolved personnel issues.Resolved past due accounts bringing over 90 days past due from 15% to under 3%.Assisted in transfer of accounting software program including development of trial balance and ledgers.

Savoy Active Fulfillment Center - (2008-02/2010) Administrative Assistant Performed a variety of fulfillment duties such as pulling customer orders checking orders,packing/assembling orders, and labeling packages.Monitor and analyze revenue generation from website, Shopify, Amazon, and Modalyst.Overseed expenses sales and other aspects of business budgeting.Ensure compliance of all business activity to customer and industry standards.Checked orders for accuracy and completeness, such as matching shipping label with invoice number. Packed and shipped customer orders via FedEx and UPS.Received inventory and confirmed contents/quantity.Experienced in organizing inventory.Ensured all merchandise meets quality standards.Ability to prioritize tasks; and maintain records. Maintained confidentiality and excellent organizational skills; detail oriented with the ability to multitask. Coordinated warehouse operations to support internal and external customers; trained new team members. References Available Upon Request

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