Human Resources Director

PAMELA M. DARNOLD

***** ****** **** *********, ** 72103 501-***-**** ********@***.***

Professional Summary

Astute Human Resources Leader proficient in people management, motivation and leadership. Successful at spear-heading human resource philosophies; employment policy and procedure development; pay practices and administration; recruitment sourcing and selection; employee on- boarding; benefit and compensation structure management and employee relations and engagement. Expert in relevant regulatory compliance; leave administration and equal employment practices. Strategic leader, decision-maker and problem-solver. Communicates clearly and effectively with a strong sense of urgency, diplomacy and persuasiveness. Talented business partner, skilled in mentoring, and integrating diverse teams to promote a strong diverse, inclusive, positive work environment in alignment with key business goals. Accomplishments

· Upgraded software to the cloud version to eliminate unnecessary record storage, easier access to data monitoring, and maintaining and distributing the plan.

· Implemented electronic on-boarding process, streamlining background and employment verification procedures and reducing administration time and cost.

· Developed and wrote new human resources policy and procedures and created new employee handbook. Ensuring policy consistency and compliance with organizational philosophies and regulatory compliance.

· Awarded HR Manager of the Month for 10 consecutive months and 2016 HR Manager of the Year by providing innovative solutions and support, achieving highest HR metrics ranking in recruitment, retention, staffing, performance and training, companywide. Skills

• Human Resources knowledge & expertise

• Employment Law

• Policy research and development

• Conflict resolution & employee relations

• Employee engagement & relationship

development

• Training & Development

• Compensation structuring & Benefit

Management

• Payroll

• Performance Management

• Succession Planning

• Diversity and Inclusion

• Business acumen & strategic planning

• Safety and Employee Wellness Programs

• Leadership Development

Work History

Human Resources Management Consultant 11/2020 to Present AllyHR – Little Rock, AR

• Created, developed, communicated and implemented human resources policies and procedures and employee handbooks.

• Developed job success profiles to align talent with the job requirements to aid clients’ recruitment and selection processes.

• Coordinated interview scheduling, background checks, physicals, drug screening, and reference checks for hiring of employees.

• Consulted on employee relation issues and developed effective solutions to performance improvement and employee engagement.

Director of Human Resources 10/2017 to 08/2020

Mitchell Williams Law Firm – Little Rock, AR

• Developed, wrote, communicated and managed employment policy and procedures in alignment with organization philosophy and legal regulations; created new updated employee handbook, benefit summary book and standard operating procedures for human resources and payroll.

• Recruited and maintained staffing levels at 99% in 2-year period.

• Brought in top candidates by establishing competitive compensation structures and benefits policies.

• Negotiated and coordinated new health and welfare benefit programs that provided affordable, quality coverage for employees while reducing employer cost by 18%. Regional Human Resources Manager 12/2013 to 10/2017 ACE Cash Express – Little Rock, AR

• Achieved 98% in HR goal achievement three consecutive years.

• Developed staffing strategies to fill vacancies and successfully maintain 98% staffing in 13-state region; leading recruitment, on-boarding, training and employee development efforts.

• Applied comprehensive understanding of HR principles, employment laws and company policy to provide counseling to managers; improving employee performance, retention and satisfaction through training, focus groups and communication meetings. Regional Human Resources Manager 09/2009 to 12/2013 America's Car-Mart – Conway, AR

• Strategic business partner; aligned corporate and regional business objectives acting as consultant to management on human resources-related issues and as employee advocate.

• Partnered with Regional Vice President and Area Managers to deliver value-added service in areas of recruitment, management and employee training, benefits and compensation plan management and employee relations.

• Exceeded expectations in key human resources staff retention, turnover, and compliance metrics 3 years in row; achieving top scores company-wide for 3 consecutive years. Human Resources and Safety Manager 06/2009 to 09/2009 Trinity Valley Foods – Irving, Texas

• Communicated and distributed new employee policy handbook and safety procedures to meet all standards of regulatory compliance.

• Provided new safety training to 200-line employees meeting OSHA standards.

• Created new compensation and salary program by researching and surveying competitive market practices and conducting detailed job and wage analysis. Vice President of Human Resources 12/2005 to 12/2008 US Foodservice – North Little Rock, AR

• Effectively achieved staff fill-ratio, meeting goals, reducing turnover percentage and reducing recruitment costs by 60%.

• Created detailed succession plans for top performers that increased bench strength and led to 5 executive promotions in 2-year period.

• Improved employee engagement and morale scores 45% by instituting on-going management and employee training, focus groups, roundtable and monthly all-employee communication events focusing on open dialog, harassment prevention, sensitivity awareness, and diversity and inclusion.

Senior Human Resources Consultant 05/2000 to 12/2005 AT&T Wireless (dba Cingular Wireless) – Little Rock, AR

• Partnered with call center operation leaders to develop and execute HR strategies.

• Met recruitment, staffing and training goals for 1,000-seat, start-up call center 3 weeks before deadline and under recruitment budget of 28%.

• Managed, developed and inspired team of HR professionals in fast-paced, rapidly changing environment consistently achieving #1 HR ranking.

• Maintained positive, effective relationships with employees and Union leaders; effectively providing problem resolutions and successfully representing employment actions 100% of time by sound documentation, consistent policy application and respectfully treatment of all employees.

Education

Diploma

Rosemead High School - Rosemead, CA

Certifications

Behavioral Interviewing Certification - 2003

Employment Law Certification - 2000

Total Quality Management Training - 1997

Employee Relations Certificate - 2020

Employment Law Certificate - 2020

Advanced Internal Investigations Certificate - 2019 Employee Relations Certificate - 2020

Human Resources Management Certification - 1995

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