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Customer Service Representative

Glendale, AZ
April 23, 2021

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Jessica Hall

**** * ****** ***** **

Glendale, AZ 85303


Willing to relocate to: Phoenix, AZ

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Infinia Search – Contract with GoPuff February 2021 to March 2021

Answer inbound customer calls with questions regarding their order (Estimated time of arrival, update their address, phone number or email, or to cancel their order

Customer Service Representative

ReqRoute,Inc – Contract with Cognizant - Phoenix, AZ December 2020 to December 2020

Answer inbound customer calls and answer customer questions regarding their health insurance benefits.


McDonald's - Avondale, AZ August 2020 to October 2020

Maintain safe and make Bank deposits, manage cash positions, balance cash registers before every shift and after every shift, employee schedules, employee payroll, maintain employee timesheets, maintain employee personal files, order supplies and product for restaurant, track supply and shipment orders, maintain inventory of product and supplies daily, check food temperature for safety reasons, train new associates, prepare food, take customer orders, make sure restaurant is clean and up to code, make sure associates are following work protocol, work directly with customers and associates, ensure customer satisfaction!

Bilingual Customer Service Representative

United Health Group - Phoenix, AZ June 2017 to August 2017

Answer customer Spanish speaking call, as well as English. Explain insurance benefits to customers, list doctors, specialists, optometrists, and dentists near the customer that is covered under their insurance.

Shelter Assistant

UMOM New Day Centers - Phoenix, AZ July 2014 to June 2015

Tend to clients basic needs; hygiene, food, water, clothes, etc. Monitor clients from desk area (make sure the clients are not fighting or doing anything that is not permitted on property). Monitor and take note of client behavior to ensure their safety and the safety of others (dealt with people who have behavioral issues as well as people who were on drugs). Fill out daily log (keep track of what you do in a day to day basis during shift). Take daily routine walks around property to make sure everything is safe and all is in order by the company standards. Help hand out client medications (fill out daily medication log with client information; name of medication and dosage). Answer inbound potential client calls (save bed for potential clients). Help cook in kitchen with preparing breakfast, lunch for the families, and dinner for both the single ladies and the families on property. Also help clean the kitchen and help with inventory. Inventory count of the hygiene and toilet trees that we have on property. Keep inventory of donations (clothes, shoes and linen). Drive the single ladies to drop off location and from property (6am to 8am and from 3:30pm to 5pm) and the families 9am, 1pm, and then again at 4pm.

Bilingual Customer Service Representative

State Farm - Phoenix, AZ August 2012 to July 2013

Answer Spanish speaking calls as well as English calls, fill out auto accident claim at customer's request or at the request of the other party involved in an auto collision, answer any questions the customer may have about their insurance coverage, transfer calls to other departments that handle claims that are already assigned.

Front Desk Receptionist

PHOENIX JOB CORPS CENTER - Phoenix, AZ March 2006 to July 2007

• Greet incoming guests

• Make sure guests sign in

• Guid guest in the right direction or towards the right person they are meeting with • Keep daily log of what activities where going on during the shift

• Fax paperwork

• Daily routine walks through the main building to make sure everything is ok

• Sort incoming mail and out going mail


High school diploma in General Studies

Phoenix, AZ

January 2006 to July 2007


• Microsoft Office

• Spanish

• Customer Service

• Call Center

• Phones

• Excel

• Multi-line Phone Systems

• Fax

• Spanish

• Multilingual

• English

• Typing

• Laundry

• Cleaning Experience

• Cash Handling

• Microsoft Word

• Microsoft Powerpoint

• Commercial Cleaning

• Food Preparation

• Food Service

• Serving Experience

• Cooking

• Cashiering

• Food Safety

• Host/Hostess

• Time Management

• Interpretation

• Microsoft Excel

• Coffee Experience

• Barista Experience

• Kitchen Experience

• Sales

• Meal Preparation

• Home Care

• Clerical experience

• Retail Sales

• Merchandising

• Guest Services

• Busser

• Shift Management

• Food Production

• Food Handling

• Phone etiquette

• Upselling (10+ years)

Certifications and Licenses

Food Handler

April 2020 to April 2023 Assessments

Sales Skills — Proficient

October 2020

Influencing and negotiating with customers Full results: Proficient

Supervisory Skills: Interpersonal Skills — Familiar

August 2020

Fostering a collaborative environment and conducting difficult conversations Full results: Familiar

Call Center Customer Service — Proficient

October 2020

Applying customer service skills in a call center setting Full results: Proficient

Customer Focus & Orientation — Highly Proficient

August 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Customer Service — Proficient

August 2020

Identifying and resolving common customer issues Full results: Proficient

Verbal Communication — Familiar

October 2020

Speaking clearly, correctly, and concisely Full results: Familiar

Data Entry: Accuracy — Highly Proficient

October 2020

Entering data quickly and accurately Full results: Highly Proficient

Customer focus & orientation — Highly Proficient

August 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Customer service fit — Familiar

October 2020

Measures the traits that are important for success for customer service roles. Full results: Familiar

Principles of accounting — Familiar

December 2020

Preparing financial records according to federal policies Full results: Familiar

Front desk agent (hotel) — Highly Proficient

December 2020

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient

Sales skills — Proficient

October 2020

Influencing and negotiating with customers Full results: Proficient

Work style: Reliability — Highly Proficient

October 2020

Tendency to be dependable and come to work Full results: Highly Proficient

Work motivation — Expert

December 2020

Level of motivation and discipline applied toward work Full results: Expert

Accounting skills: Bookkeeping — Familiar

December 2020

Calculating and determining the accuracy of financial data Full results: Familiar

Active listening — Completed

December 2020

Actively listening and appropriately responding in conversations Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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