Jessica Hall
Glendale, AZ 85303
adlw6g@r.postjobfree.com
Willing to relocate to: Phoenix, AZ
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Infinia Search – Contract with GoPuff February 2021 to March 2021
Answer inbound customer calls with questions regarding their order (Estimated time of arrival, update their address, phone number or email, or to cancel their order
Customer Service Representative
ReqRoute,Inc – Contract with Cognizant - Phoenix, AZ December 2020 to December 2020
Answer inbound customer calls and answer customer questions regarding their health insurance benefits.
Manager/Supervisor
McDonald's - Avondale, AZ August 2020 to October 2020
Maintain safe and make Bank deposits, manage cash positions, balance cash registers before every shift and after every shift, employee schedules, employee payroll, maintain employee timesheets, maintain employee personal files, order supplies and product for restaurant, track supply and shipment orders, maintain inventory of product and supplies daily, check food temperature for safety reasons, train new associates, prepare food, take customer orders, make sure restaurant is clean and up to code, make sure associates are following work protocol, work directly with customers and associates, ensure customer satisfaction!
Bilingual Customer Service Representative
United Health Group - Phoenix, AZ June 2017 to August 2017
Answer customer Spanish speaking call, as well as English. Explain insurance benefits to customers, list doctors, specialists, optometrists, and dentists near the customer that is covered under their insurance.
Shelter Assistant
UMOM New Day Centers - Phoenix, AZ July 2014 to June 2015
Tend to clients basic needs; hygiene, food, water, clothes, etc. Monitor clients from desk area (make sure the clients are not fighting or doing anything that is not permitted on property). Monitor and take note of client behavior to ensure their safety and the safety of others (dealt with people who have behavioral issues as well as people who were on drugs). Fill out daily log (keep track of what you do in a day to day basis during shift). Take daily routine walks around property to make sure everything is safe and all is in order by the company standards. Help hand out client medications (fill out daily medication log with client information; name of medication and dosage). Answer inbound potential client calls (save bed for potential clients). Help cook in kitchen with preparing breakfast, lunch for the families, and dinner for both the single ladies and the families on property. Also help clean the kitchen and help with inventory. Inventory count of the hygiene and toilet trees that we have on property. Keep inventory of donations (clothes, shoes and linen). Drive the single ladies to drop off location and from property (6am to 8am and from 3:30pm to 5pm) and the families 9am, 1pm, and then again at 4pm.
Bilingual Customer Service Representative
State Farm - Phoenix, AZ August 2012 to July 2013
Answer Spanish speaking calls as well as English calls, fill out auto accident claim at customer's request or at the request of the other party involved in an auto collision, answer any questions the customer may have about their insurance coverage, transfer calls to other departments that handle claims that are already assigned.
Front Desk Receptionist
PHOENIX JOB CORPS CENTER - Phoenix, AZ March 2006 to July 2007
• Greet incoming guests
• Make sure guests sign in
• Guid guest in the right direction or towards the right person they are meeting with • Keep daily log of what activities where going on during the shift
• Fax paperwork
• Daily routine walks through the main building to make sure everything is ok
• Sort incoming mail and out going mail
Education
High school diploma in General Studies
Phoenix, AZ
January 2006 to July 2007
Skills
• Microsoft Office
• Spanish
• Customer Service
• Call Center
• Phones
• Excel
• Multi-line Phone Systems
• Fax
• Spanish
• Multilingual
• English
• Typing
• Laundry
• Cleaning Experience
• Cash Handling
• Microsoft Word
• Microsoft Powerpoint
• Commercial Cleaning
• Food Preparation
• Food Service
• Serving Experience
• Cooking
• Cashiering
• Food Safety
• Host/Hostess
• Time Management
• Interpretation
• Microsoft Excel
• Coffee Experience
• Barista Experience
• Kitchen Experience
• Sales
• Meal Preparation
• Home Care
• Clerical experience
• Retail Sales
• Merchandising
• Guest Services
• Busser
• Shift Management
• Food Production
• Food Handling
• Phone etiquette
• Upselling (10+ years)
Certifications and Licenses
Food Handler
April 2020 to April 2023 Assessments
Sales Skills — Proficient
October 2020
Influencing and negotiating with customers Full results: Proficient
Supervisory Skills: Interpersonal Skills — Familiar
August 2020
Fostering a collaborative environment and conducting difficult conversations Full results: Familiar
Call Center Customer Service — Proficient
October 2020
Applying customer service skills in a call center setting Full results: Proficient
Customer Focus & Orientation — Highly Proficient
August 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Customer Service — Proficient
August 2020
Identifying and resolving common customer issues Full results: Proficient
Verbal Communication — Familiar
October 2020
Speaking clearly, correctly, and concisely Full results: Familiar
Data Entry: Accuracy — Highly Proficient
October 2020
Entering data quickly and accurately Full results: Highly Proficient
Customer focus & orientation — Highly Proficient
August 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Customer service fit — Familiar
October 2020
Measures the traits that are important for success for customer service roles. Full results: Familiar
Principles of accounting — Familiar
December 2020
Preparing financial records according to federal policies Full results: Familiar
Front desk agent (hotel) — Highly Proficient
December 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient
Sales skills — Proficient
October 2020
Influencing and negotiating with customers Full results: Proficient
Work style: Reliability — Highly Proficient
October 2020
Tendency to be dependable and come to work Full results: Highly Proficient
Work motivation — Expert
December 2020
Level of motivation and discipline applied toward work Full results: Expert
Accounting skills: Bookkeeping — Familiar
December 2020
Calculating and determining the accuracy of financial data Full results: Familiar
Active listening — Completed
December 2020
Actively listening and appropriately responding in conversations Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.