Desiree Cato

East ** Street, Apt *A

Brooklyn, **226

917-***-****

adlw5w@r.postjobfree.com

SUMMARY: Enthusiastic and well-organized administrative professional with solid background in customer service, data entry, schedule management and planning

SKILLS: Spreadsheet management, communications, payroll, multi-line phone proficiency, filing and data archiving, social-media savvy, project and event planning

SOFTWARE: Microsoft Word, PowerPoint, Excel, Outlook, Google Docs and Sheets, IBM SPSS

EXPERIENCE

Personal Banker

Citibank, New York, NY Oct 2019 – Present

●Open deposit accounts and sell banking products (examples: credit cards, CDs, IRAs, loans).

●Analyzed specification and requirements for financial products and customer service.

●Ensured banking policy and procedure compliance.

●Proactively manage risk in everyday business, product and service transaction leveraging available tool.

●Ensure the customer’s needs are met by partnering with specialists and business partners to understand what they offer to customers and the most effective way to generate business referrals (examples: customer’s banking, small business, mortgage and investment needs.

●Strong familiarity with a variety of retail banking credit options.

●Excellent expertise in customer consumer loan types.

●High proficiency in a variety of cash handling processes.

Relationship Banker

Bank of America, New York, NY Oct 2018- Oct- 2019

●Engage customers in the lobby to assist, educate and train customers on how to conduct simple transactions through self-service technologies.

●Work with retail customers to build and deepen relationships by uncovering financial needs and recommending the best products, services and solutions to meet those needs.

●Respond to customer inquiries and concerns, creating customized solutions.

●During times of high customer traffic, process transactions accurately and efficiently to build customer confidence and trust, based on established policies and procedures.

●Leverage available resources and technologies (such as tablets and bank by appointment) to optimize the customer experience and serve our customers with operational excellence and accuracy.

Brand Associate

Old Navy, New York, NY Oct 2017 – Jan 2019

●Cashier, Markdown, price change, Ship from Store, and delivering excellent customer service.

●Able to organize and prioritize workload to meet deadlines.

●Able to work in a fast-paced and changing environment.

●Demonstrates good listening, written and oral communication skills.

●Greet and acknowledge the customers.

●Resolve customer complaints via phone, email, mail, or social media.

Lisa Strassberg

Household Manager- New York, NY Jan 2016 – Mar 2017

●Manage all bookkeeping, travel planning and scheduling.

Coordinate and budget household expenses for maximum savings.

Schedule and supervise necessary home repairs.

Manage eBay business listings and online updates, including packaging and shipping.

Macy’s, New York, NY

Customer Sales Support Oct 2015- Dec 2015

●Exceeded sales, customer service and loyalty program standards.

Ensured customer requests were communicated to management and resolved.

Assisted in completing price changes within the department.

Supervised year-end inventory and cycle count.

●Assist with placement of orders, refunds, or exchanges.

EDUCATION

●Bachelors in Science (B.S.): Business Management, 2017

Long Island University, Brooklyn, New York. Honors: Dean’s list, 2017

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