Anita Ubby

**** * **** ***, *** * Arvada ***** CO, Mob: 720-***-****, Email:adlw52@r.postjobfree.com

With 2 years of experience within global technology companies providing; Project Management, Service Desk and CRM years of extensive experience in Salesforce.com CRM platform across multiple industries. PROFESSIONAL EXPERIENCE

• Implement, configure and manage multiple Salesforce.com deployments. Experienced in analyzing and documenting business requirements, entity relationship diagrams and implementing them to Salesforce Custom Objects, Junction Objects, Master-detail relationships and Lookup relationships. Solves complex support issues effectively and efficiently.

• Proficient in Data Migration from traditional applications to Salesforce using Import Wizard and Data Loader.Implement, configure and manage multiple Salesforce.com deployments.

• Act as a single point of contact between Sales, Operations and customer to ensure customer satisfaction.

• Act as a single point of contact between Sales, Operations and customer to ensure customer satisfaction.

• Experienced in analyzing and documenting business requirements, entity relationship diagrams and implementing them to Salesforce Custom Objects, Junction Objects, Master-detail relationships and Lookup relationships.

• Expertise in creating project documents like RFP’s, RFI’s, SOW, BRD, FRD, TDD, RTM, SRS, Test Plan, Test case, Project Scope, Gap Analysis, UAT Document, experience in providing production support, issues analysis and resolution.

• Experienced in creating and implementing Roles (hierarchy), Profiles, Email Services, Page Layouts, Workflow Alerts (actions), and Approval Workflow. Designed custom formula fields, field dependencies, Validation Rules search layout.

• Knowledge of Salesforce.com SFA, Force.com API, SOQL, SOSL, Apex Classes, Apex Triggers, Visualforce Integration.

• Knowledge of Eclipse IDE with Force.com plug-in for writing business logic in Apex programming.

Sales Operations Analyst August 2020 – Present

Cigna, Denver, CO

Cigna is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve.

• Cultivate a customer-centric atmosphere that is open to and builds upon new ideas and solutions.

• Assist with cross-functional projects within the Sales Operations team.

• Ensure project requirements and timelines are met and implement best practices as a result of compliance, policy, or requirement changes to facilitate best solutions and methods which will optimize operational processes and drive efficiencies.

• Bring intellectual curiosity, question “business as usual” practices and create awareness of where a different approach/solution is required.

• Execute processes focusing on operational metrics and using a continuous quality improvement methodology.

• Partner effectively with multiple constituents, which includes enterprise operational teams (Legal, Compliance, Sales Integrity, Enrollment, Commissions, and Operations Effectiveness, etc.), broker sales team, and external partners to maximize partner satisfaction. GENERAL SKILLS

SALESFORCE

TECHNOLOGIES: Apex,

Apex Classes/Controllers,

Apex Triggers, Case

Management automation,

Workflow and Approvals,

Dashboards, SOQL, SOSL,

Visual Force (Pages,

Component &

Controllers), Custom

Objects.

SALESFORCE API TOOLS:

Eclipse IDE, Apex

Explorer, Offline Edition,

App Exchange Data

Loader

LANGUAGES: Apex, SQL,

Java, J2EE, JavaScript,

HTML, XML, AJAX, R

(statistical programing).

BUSINESS/TECHNICAL

SKILLS: JIRA, Data Analysis

(XLMiner, SPSS, Tableau),

Agile Methodology, Lean

Six Sigma, MS EPM, MS

Office Suite, TCP/IP and

network protocols,

firewall and operating

system configuration,

SMTP, DNS, (and DDNS),

DHCP, CCNA, VLANs,

routing and python.

CERTIFICATIONS

Salesforce Health Cloud

(TR)

Salesforce Certified

Administrator

Salesforce Platform I

Service Cloud (TR)

App Buider (TR)

• Keep management informed of ongoing and in-queue projects, daily status, and timelines for dashboard reporting.

• Raise concerns/issues to ensure they are properly addressed in a timely manner.

• Have the courage to offer alternatives instead of simply saying “yes” to ensure win-win across all parties.

• Respond to complex inquiries, using independent judgment and funneling issues to appropriate teams as needed.

• Remain compliant with all company and governmental policies, procedures, and regulations.

• Promote an environment which represents and values all aspects of diversity.

• Setting up Pharmacy case as well as processing weekly and monthly payments. Salesforce.com Consultant / Project Manager and Admin July 2019 – August 2020 ATBOD, San Diego, CA

ATBOD is a leader in cloud professional services and applications that accelerate customer success by maximizing return on investment.

• Designed business strategy into key activities and review department policies and procedures. Led test scenarios on Sandbox. Used various Design Patterns like Factory, Abstract Factory and Singleton Patterns.Managed project implementation staff of 8 people to ensure projects were successfully delivered on-time and within budget. Communicate risk and deliverables to all stakeholders to ensure successful completion of project.

• Review and understand client’s current business processes and wish list for CRM. Provide a Report of Findings document detailing current state of CRM solution and proposed plan to build/enhance SFDC.Installed, configured and tuned monitoring utilities on 450 servers spread over 2 datacenters and 50 satellite servers for Advantage Sales and Marketing (ASM) – one of the largest CPG sales and marketing agencies.

• Reduced the amount of trouble tickets received by the Service Desk for ASM from 1000 per month to 500 month by reviewing trouble tickets and making configuration and threshold changes.

• Managed technical delivery of custom development, policies, and best practices and focuses on SDLC activities using Agile methodologies and estimate timelines, budgets, and resources for each assigned project and serve as Scrum Master on the project. Developed the business logic using Spring and persistence logic using Hibernate.

• Maintained account relationships in order to increase customer retention within the financial, marketing, consumer goods and airline industries Reduced after-hour escalation calls to ASM’s National Infrastructure team by 20% .

• Fostered client relationship with weekly meetings between ASM’s National Infrastructure team, ASM’s upper management, the KSR technical support staff.Entity beans to develop the business logic to persist the customer data .

• A several thousand-dollar Salesforce.com system integration project involving the extraction, transformation, migration and validation of 10,000+ customer account records and refractor the code to improve the performance.

• Used Email to case, and created a community where the customers can create, update and manage their cases.

• Experienced with Lightning UI development, creating Lightning pages by using component, controller, style, helper, design, render, documentation, SVG. Implement Service Cloud to handle internal & external support. EDUCATION

Associate of Science

(Cybersecurity),

University of Maryland,

2019

Associate of Science (Data

Science), John Hopkins

University. USA. 2019

Masters of Postgraduate

Diploma (Computer

Forensics and Risk

Management), University

of Greenwich, London. UK

2010

Bachelor of Science

(Computer Science &

Information Technology),

Igbenedion University

Okada, Nigeria. 2007

REFERENCES

Available on request

Third Party Onboarding Special Feb 2018 – July 2019 Cyber GRX

• Administrative duties,

• Collecting and uploading data into the companies online platform,

• Compling, verifying accuracy information and updates,

• Research and obtain furthr information for incomplted documents. IT Help Desk Dec 2011- Apr 2017

Crystal Clear Ltd, Stanford-le-Hope, UK

• Monitor the system for equipment failure or error in performance,

• Test, maintain and monitor computer programs and systems,

• Provide outstanding customer support, ensuring the highest levels of customer satisfaction,

• Research questions, problems, and issues, utilizing internal and external resources,

• Expand or modify systems to serve new purposes or improve workflow,

• Administrative duties.

Contact this candidate