Social Media Customer Service

Aminah Rhodes

*** * *** *** ********, NJ *****

***********@*****.*** 609-***-****

Education:

Absegami High School

Galloway, NJ September 2011-June 2015 GPA: 3.0

William Paterson University

Wayne, NJ August 2015-December 2018 Major: English/Writing Stockton University

Galloway, NJ January 2019- Present Major: Literature/ Literary Studies Work History:

Burger King Cashier September 2014-December 2014

● Customer Service

● Cash register transactions

● Restocked utensils

Dollar Tree Cashier January 2015- August 2015

● Customer Service

● Restocked shelves

● Returned items to correct aisle

Delivery Nation Delivery Driver November 2015- August 2016

● Customer Service

● Delivered food in a timely manner

● Managed delivery routes

Nanny Babysitter/Maid/Cook August 2016-August 2017

● Caregiver for children

● Housekeeping duties

● Preparing/Cooking meals

Assistant Proofreader/Editor December 2017-January 2018

● Managed daily activities, calendar, and agenda

● Performed delegated duties

● Maintained relationships with clients

MindKey Social Media Intern October 2018-October 2018

● Studied social media trends

● Consistent posting and social media interaction

● Shipping and Processing of Products/ Services

University Fund Call Center September 2018- May 2018

● Informed parents and alumni of university news

● Made outbound calls

● Built rapport with potential and annual Donors

AllSeason Solar Appointment Setter May 2018-August 2018

● Made Outbound Calls

● Set Appointments for Solar Consultants

● Built Rapport with Potential Customers

ArticleDocument Ghostwriter January 2018- January 2019

● Completed papers and assignments for clients

● Maintained relationships with clients

● High-Level academic writing

Island Vapes Sales Representative January 2019-May 2019

● Customer Service

● Maintained appearance of the shop

● Restocked showcases and shelves

Alpha Books Merchandise Acquisitions February 2019-June 2019

● Located local booksellers

● Scanned/sourced books

● Shipping bought books

Harrahs Front Desk Agent March 2019-December 2019

● Greeted guests

● Checked guests into rooms

● Handled cash/ credit card transactions

Merchant Direct MCA Broker December 2019-August 2020

● Answered incoming calls

● Kept track of leads

● Maintained relationship with business an client

Experience:

Guest Blogger Published on www.blackgirlnerds.com

Proofreader Assisting adolescents writing college papers English Tutor Tutored K-12 on grammar, spelling, and punctuation Editor Editing college level papers

Ghostwriter Produced quality written content for the purpose of solely crediting the client

Skills:

● Experience with MLA and APA Format.

● Proficient in Microsoft Word, Google Docs, PowerPoint, Adobe Suite, and Excel.

● Experience with blogging.

● Experience with internet research.

● Skilled in maintaining social media.

● Search Engine Optimization Writing

● Proposal Writing

● Product Descriptions

● Visa Invitation Letters

● Data Entry

● Sales Experience

Personal Traits:

● Articulate

● Hardworking

● Extensive Vocabulary

● Proper

● Open-Minded

● Outspoken

● Detail Oriented

● Leader

● Creative

● Trustworthy

● Respectful

● Good with Teamwork

● Expressive

Associations:

International Association of Professional Writers and Editors

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