South Pasadena, CA 91030
Rozanna R. Robel
A challenging travel industry related position that offers the opportunity to grow and develop fully utilizing my expertise to achieve and maintain a productive business force.
Mar 2005 – Present Ovation/Lawyers Travel Los Angeles, CA
International Rate Specialist
Review and fares complex multi-segment international itineraries by offering alternate routings, carriers, applying airline contracts, and verifying and maximizing commissions. Provides feedback to consultants on lower itineraries and fares available. Documents and maintains all International Rate Desk procedures to ensure operational effectiveness and consistency. Strong working knowledge and understanding of international tariff and general rules, codeshares, and domestic and foreign carriers. Knowledge of multiple GDS systems, Microsoft Word, Excel, Access and e-mail. Strong organizational skills and attention to detail. Ability to work effectively within a team environment, good self-starter and productivity driven individual. Performs other duties as assigned.
Sep 2003 – Dec 2003 LACMTA/PTSC Los Angeles, CA
Ensure timely and effective processing of travel requests. Develop and administer travel policies. Participation in negotiations with travel vendors. Analysis and reporting of travel and entertainment expenditures. Oversee a shared services environment supporting all aspects of the travel industry to include, call management, airline automation, supporting technology and business processes.
Feb 2002 – Sep 2003 Navigant International Ontario, CA
Senior Travel Consultant
Plan, prepare and cost itineraries for clients. Make travel, accommodation and related bookings. Discuss client requirements and advise on suitable options. Provide literature and information to clients concerning local, interstate and international tours, travel routes, accommodation, fares and travel regulations. Confirm bookings and notify clients of luggage limits, insurance, medical, passport, visa and currency requirements. Issue tickets for travel, accommodation, vouchers, and all relevant documentation. Assist with changes to travel arrangements and bookings where required. Research and resolve customer inquiries.
Sep 1994 – Nov 2001 WorldTravel BTI Glendale, CA
Corporate Travel Consultant
Provide a variety of individual travel services (air, car, rail, bus, seat assignments, etc.) for an on-site location. Prepare travel plans and process manual and automated travel reservations, prepare fare quotes per account requirements and utilize knowledge of preferred vendor programs.
Mar 1989 – Aug 1994 American Express Travel Los Angeles, CA
Assist and prepare corporate travel arrangements for various accounts, both domestic and international. Ensure the retention of the account by maintaining excellent client relations.
Professional Certificate - CAS (Certified ARC Specialist)
CTC (Certified Travel Consultant), 1993
Computer Skills – Apollo, Amadeus, DATAS, Galileo, PARS, SABRE, Worldspan
International Tourism Training School Manila, Phils.
Airline & Travel Agency Management April 1976
University of the Philippines Manila, Phils.
Graduate. B.S. Biological Sciences 1972-1976
Available upon request.