Professional Summary
A highly motivated, independent and results driven service ambassador. I am looking for an opportunity where I can perform my skills and knowledge in the industry of food and beverage as well as in hospitality.
Education
April 2009
University of Tarlac Philippines
Bachelor of Science: Industrial Technology
PERSONAL DATA:
Age: 29 yrs. old
Date of Birth: June 29, 1990
Place of Birth: Concepcion, Tarlac
Sex: Male
Status: Single
Height: 5’5”
Weight: 110lbs.
Citizenship: Filipino
Visa Status: Transferable Visa
Visa Expiry: October 28, 2021
Passport No: EC8547877
ALFREDO CASTRO JR.
+971-**-***-**** adlw2u@r.postjobfree.com
Visa Status: Employment
Service Ambassador
Work Experience
Courtyard by Marriott Al Barsha Service Crew
October 2018 –PRESENT
Providing excellent Food and Beverage standard operating procedures
Attending to the guests’ needs and communicating to solve guests’ complaints
Answering phone queries and processing reservations
Responsible for mentoring newly join team members
Crew-in-Charge
Fraser Suites Dubai Service Crew
May 2016 – August 2018
Knowledge of standard operating procedures, quality presentations, and service and products
Knowledge of the area competition, promotional concepts
Acknowledge returning and regular client
Enhance food and beverage sales through suggestive up selling
Develop restaurant image through high standards of service
Fraser Suites Dubai Room Attendant
April 2013 – May 2016
Anticipate guests’ needs, respond and acknowledge all guests
Ensure security and privacy of the guest
Perform rotation cleaning duties
Update status of rooms cleaned for next use
Responsible for achieving and exceeding the guest satisfaction score
ROOM ATTENDANT
MAJESTIC HOTEL TOWER - DUBAI
Mankhool Road, Bur Dubai, Dubai, UAE
December 14, 2011 to March 6, 2013
Duties & Responsibilities:
Arrange bed daily and change bed linen
Vacuums carpets, floors and upholstery
Cleans bathrooms and supply with fresh towels and toiletries
Checks and re-stock tea, coffee, sugar, milk and mini bar supplies
Make sure that televisions, radios, lights and air-conditioning equipment are working
Reports to supervisor when articles are left behind by guest if there is damage to rooms, or any items appear to have been stolen
Takes laundry and dry cleaning orders from guests
WAITER
Aberdeen Court
Manila, Philippines
April 2009– August 2011
Duties & Responsibilities:
Taking and serving foods
Clearing & arranging tables
Cleaning the Restaurant ( tables, chairs and floor ).
Cleaned wait station ( wiped counter, cleaned,soda/coffee/ juice machines ).
Assisting in washing dishes as needed.
Escorted customers to their tables.
Informed customers of daily special menu.
Presenting menus to patrons and answered questions about menu items, made recommendation upon request.
Brought wine selections to tables with appropriate glasses and poured the wines for customers.
Alfredo R. Castro
.