Personal Assistant Operator
Resume:
CURRICULUM VITAE
ROODEPOORT
1724
(067-***-**** (primary number)
(073-***-**** (secondary number)
adlw2l@r.postjobfree.com
MPHO QUEEN MUKANSI
Date of birth : 13 April 1985
Gender : Female
Nationality : Black African
Marital Status : Single
EDUCATION BACKGROUND
High School
School attended : Lamula Jubilee High School Highest Grade : Grade 12 in 2003
Subjects : English, Geography, Tsonga, Mathematics, Physical Science and Biology
Tertiary/Post School Studies
Institution : Purpose Pursuers College (Johannesburg, Gauteng) (2007) Qualification : Certificate – Call Centre Operations
Modules : Call Centre Skills Communication Skills Computer Skills Customer Care Interview Techniques
Marketing Skills Negotiation Skills
Telephone Skills & Techniques
Personal Assistant Skills
Reception Skills
Typing Skills
Future Studies
Institution : INTEC College
Qualification : Diploma - Personal Assistant
Commencing : July 2022
CURRENT WORK EXPERIENCE: Cash Crusaders Franchising (Pty) Ltd - 20th January 2021 (Lanseria)
Position: Temporary Receptionist & Switchboard Operator
Greet persons entering the organization.
Direct persons to correct destination.
Answer telephone, screen, and direct calls to the right extensions.
Take and relay messages.
Provide information to callers.
Opening the front gate for staff, drivers from stores, people coming for meetings.
Provide general administrative and clerical support across all departments.
Receive and sort mail and deliveries.
Compiling daily Performance Report on the 52 Gauteng Cash Crusaders Stores every morning and submitting to Operations.
Printing of telephone Reports.
Checking Man3000 to ensure if it is updating and changing tapes every day.
Updating telephone list for all stores and staff.
Checking office stationery and placing orders.
Printing attendance registers for every month.
Control inventory relevant to the reception area.
Tidy and maintain the reception area.
Attend to any additional administrative duties that will be given are delegated to from time to time.
Responsible for employees’ and visitors’ temperature screenings in line with COVID-19 procedures as directed by NICD.
PREVIOUS WORK EXPERIENCE: GCS Water & Environmental Consultants - Temporary Role - 9th December 2020 to 13th January 2021) (Sandton)
Position: Receptionist & Switchboard Operator
Manning the reception area, monitoring, and operation of the Switchboard.
Answering telephone calls, determining the nature of business, and directing/routing callers to correct department/destination.
Welcoming and attending to visitors’ well-being whilst giving them a positive first impression of the organization, in addition to answering their questions, and directing them to the right department or person.
Comply with procedures, rules, and regulations on keeping a safe, clean, and welcoming reception area.
Contributing to the organization by completing tasks as needed.
Providing administrative and clerical support.
Portraying a professional company image at all-times.
Taking and delivering telephone messages.
Accepting and signing for deliveries on behalf of the company and staff where applicable.
Receiving and sorting mail.
Ordering office supplies.
Coordinating meetings and organizing catering and boardroom room bookings.
Responsible for employees’ and visitors’ temperature screenings in line with COVID-19 procedures as directed by NICD.
Manage company vehicles fleet, ensuring that employees complete the logbook upon signing out the vehicles and upon returning it, in addition to inspecting vehicles before their departure and upon their return to company premises, ensure that vehicles are always kept in immaculate condition.
PREVIOUS WORK EXPERIENCE: GCS Water & Environmental Consultants - Temporary Role - 2nd December 2019 to 3rd January 2020 (Sandton)
Position: Receptionist & Switchboard Operator
Manning the reception area, monitoring, and operation of the Switchboard.
Answering telephone calls, determining the nature of business, and directing/routing callers to correct department/destination.
Welcoming and attending to visitors’ well-being whilst giving them a positive first impression of the organization, in addition to answering their questions, and directing them to the right department or person.
Comply with procedures, rules, and regulations on keeping a safe, clean, and welcoming reception area.
Contributing to the organization by completing tasks as needed.
Providing administrative and clerical support.
Portraying a professional company image at all-times.
Taking and delivering telephone messages.
Accepting and signing for deliveries on behalf of the company and staff where applicable.
Receiving and sorting mail.
Ordering and distributing office supplies.
Coordinating meetings and organizing catering and boardroom room bookings.
Manage company vehicles fleet, ensuring that employees complete the logbook upon signing out the vehicles and upon returning it, in addition to inspecting vehicles before their departure and upon their return to company premises, ensure that vehicles are always kept in immaculate condition.
Reason for leaving: Temporary contract, relief for GCS Receptionist who was on leave.
PREVIOUS WORK EXPERIENCE: QESTMED - Temporary Role - October 2019 (Fourways)
Position: Receptionist & Switchboard Operator
Monitoring and operation of the Switchboard.
Answering telephone calls, determining the nature of business, and directing/routing callers to the correct department/destination.
Welcoming and attending to visitors’ well-being.
Greet colleagues and directors.
Ensuring the reception area is always welcoming and clean.
Portraying a professional company image always.
Taking and delivering telephone messages.
Accepting and signing for deliveries on behalf of the company and staff where applicable.
Sourcing, ordering, maintenance, and distribution of all company stationery.
Assisting all departments with administrative and clerical duties.
Reason for leaving: Temporary one-month contract.
PREVIOUS WORK EXPERIENCE: PROEF Telecom SA - March 2016 to August 2019 (Midrand)
Position: Personal Assistant to CEO & Company Secretary
Active management of the Company CEO's diary.
Arranging Visas for the CEO and employees.
Manage work and family diaries/schedules.
Assist company CEO with the arrangement of international trips, flight ticket bookings & boarding, hotel bookings, etc.
Provision of company-wide administrative and clerical support.
Performing daily administrative tasks on Microsoft Dynamics NAV (Navision) system such as collating expenses; reviewing, submitting calendar invoices, and ensuring that suppliers are paid on time.
Arrangement of monthly staff events, such as sourcing venues for team building outings, end of the year functions, etc.
Management of boardroom bookings.
Manage the allocation of staff parking slots.
Sourcing of gifts for CEO and staff at large.
Ordering and arrangement of company stationery.
Ordering office groceries.
Answering and re-routing the calls to the right person/department.
Attend to and assist company clients and/or visitors.
Establishing and maintaining databases.
Resolving various administrative problems and inquiries.
Reason for leaving: Resigned due to the company relocating offices to Cape Town.
PREVIOUS WORK EXPERIENCE: DSTV-Multichoice September - 2013 to February 2016 (Randburg)
Position: Customer Services Representative
Front Office Desk Receptionist & Switchboard Operator Relief during breaks, lunch, emergencies, meetings, annual leave, sick leave, and maternity leave.
Assist existing or brand-new clients with activating extra-view services on their accounts.
Assist existing subscribers with account queries such as the amounts due for payment, capturing or loading debit orders for their DSTV accounts.
Assist clients with updating their details and ensuring that we have up to date information regarding our subscribers.
Inform clients of other touchpoints available to them when it comes to monitoring their DSTV accounts such as dstv.com, DSTV touch, and how to make use of such services.
Most importantly, I had to ensure that clients are well informed when it comes to the latest DSTV products as well as market these new products to our clients.
Assist clients with the activation of the Decoder Care Contract (DCC) for their Decoders by ensuring that clients are well informed when it comes to the events that are covered by the insurance as well as the 3 monthly waiting period.
Assist with preventing clients from cancelling the Decoder Care Contracts (DCCs) Retention.
Assist clients with terminating their Decoder Care Contracts if they insist on having it cancelled.
Meeting daily Decoder Care Contract sales target as set by the DCC Department.
Reason for leaving: New employment opportunity at PROEF Telecom SA.
PREVIOUS WORK EXPERIENCE: BRANDROOM BOUTIQUE - May 2011 to June 2013 (Soweto)
Position: Sales Assistant
Welcoming all the clients at the door and walking them around the boutique, showing the clothing/items that are available.
Generating sales by convincing clients to purchase our items/clothing.
Assisting with marketing directed at helping the boutique generate sales.
Taking inventory or stockstaking at the end of every week.
Assisting with the store’s upkeep.
Reason for leaving: Store closed.
PREVIOUS WORK EXPERIENCE: PROVANTAGE Promotions - April 2010 to March 2011(Soweto)
Position: Sales Promoter
Conduct brand activation & promotions which help initiate a relationship between consumers and client’s products/brands.
Conduct various field marketing activities of client products/brands that enable the business to provide valuable feedback & information to its clients(s).
Experiential marketing of client products/brands through experiential campaigns & events.
Reason for leaving: Lack of growth.
PREVIOUS WORK EXPERIENCE: VODACOM - February 2008 to December 2009 (Midrand)
Position: Customer Care Representative
Answering incoming calls and assisting clients with mobile phones related technical problems.
Assisting clients with account/billing queries.
Assisting with routing clients interested in acquiring mobile phones on contract to the sales department.
Reason for leaving: Lack of growth.
PREVIOUS WORK EXPERIENCE: WITS University - May 2005 to May 2007 (Braamfontein)
Position: Receptionist & Switchboard Operator
Answering incoming calls and routing them to the right department/person.
Welcoming visitors/service providers and assisting them with their inquiries.
Assisting with the sorting and distribution of mail.
Assisting with the arrangement of appointments with clients and service providers.
Reason for leaving: Fixed Term Contract ended.
KEY SKILLS
Computer literate in Microsoft Dynamics NAV (Navision) system, Microsoft Word, Excel, and Power Point.
Verbal and writing communication skills.
Good interpersonal skills.
Takes accountability for work.
Thrives under pressure.
INTERESTS
Aerobics, cycling, jogging, church, listening to music & meeting with people, watching sports.
REFERENCES
Ms. Gabi Nkosi : Secretary – Cash Crusaders Franchising
Ms. Vasie Naidoo : Admin Head - GCS Water and Environmental Consultants
Ms. Lettie Maboe : Finance Manager QESTMED
Ms. Ntsoaki Jones : CFO - PROEF Telecom SA
Mr. Charles Kubeka : Team Leader - MULTICHOICE
: 011-***-****/+27-78-339-****/+27-67-023-****
Ms. Lerato Rantili : Manager - BRANDROOM Boutique
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