Customer Service Executive

NAHLA FAM

*** ******* **, ****** ****, CA *****

Cell: 650-***-****

Email:adlw1p@r.postjobfree.com

PROFESSIONAL SUMMARY

Licensed Pharmacist in Egypt who excels at teamwork, conflict resolution and making sound decisions under pressure. Who draws a smile on her customers face, and always tend to communicate well with others. I have dealt with many patients and have made various decisions under pressure to help my patient. I can handle the pressure and can work under it. I can deal with people very well, and interact with various types of people and backgrounds. Since I moved to the United States, I opened and ran two Dollar Store businesses. Then five years ago began working in catering and cafe management with Compass Group at 5 different accounts

(Intel, McAffe, Pinterest, Charles Schwab, and Zoox). Skills Highlight:

* Microsoft Office (Excel, Word, PowerPoint) * BIG SMILE :)

* Attentive to details * Problem-solving skills

* long term leadership experience * Work under pressure

* Great communication skills * enjoys teamwork

* Organizational skills

PROFESSIONAL EXPERIENCE

Cafe Supervisor with Compass Group @ Zoox (December 2018-March 2020) Catering Supervisor with Compass Group @ Executive Briefing Center @ Charles Schwab (March 2017-December 2018)

Cafe and Catering Supervisor with Compass Group @ Pinterest (November 2016-March 2017) Catering Supervisor with Compass Group @ Executive Briefing Center in McAffe (October 2015- October 2016)

Catering Attendant with Compass Group @ Executive Briefing Center in Intel (February 2015- October 2015)

* As a catering supervisor and catering attendant, I was responsible for planning and running catering events at our company, which required me to be a team player, and to make sure everything is running smooth.

* Previous owner of Dollar Star in Mountain View and Union City (July 2011-December 2014))

* Established 2-dollar store businesses and ran them. Was responsible for all the merchandise, customer service, and management of the store.

Owner of Nahla Pharmacies in Egypt (1998-2011)

Previous and current owner of three pharmacies in Egypt. Was responsible for planning and driving the pharmacy’s execution and performance, while providing my customers with excellent customer service.

EDUCATION AND TRAINING

Cairo University

Bachelor’s Degree in pharmacy

Trained to be a Catering Attendant and a Supervisor @ Intel and McAffe COMMUNITY SERVICE

In my country, I used to serve 70 homeless families through my parish. I used to help them meet their needs by providing them with food, clothes, and medicine, all for me of course. I enjoyed this service so much that I made my daughter and husband get involved in it as well. I have started the service in 2007 until 2011 because I had to leave the country.

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