Angie Melissa Muñoz González

Barrio San José, Alajuela 8862-7106 / 6041-9899 adlw0w@r.postjobfree.com

ID CPCECR 044415 ID 206390634 License B1 American Visa

Academic Training

**** ******** ***********ion with an emphasis on Human Resources, University Santa Lucia.

2011 Bachelor's Degree in Business Administration with an emphasis on Human Resources, University Santa Lucia.

2009 Diploma in Business Administration with emphasis on Human Resources, University College of Alajuela (CUNA).

Work Experience

Eurociencia Costa Rica S.A

Central American - Human Resources Specialist. January 2019-currently (Suspended due to COVID-19 since September 1st)

Recruitment and selection, since the publication of the vacancy to the recruitment process for Costa Rica and Panama, for management positions, instrumentation, product specialists, and logistics.

Competition interviews.

Prepare and update job descriptions in different departments. Coordinate and organize social events for the company staff such as annual parties, birthdays, anniversary celebrations, and special dates. Coordinate the process of acquiring uniforms for different departments. Entry and review of the payroll, employee maintenance, tax information, direct deposit, new hire and terminated employee processing.

Prepare reports such as KPI's, vacations.

Performing competency dictionary, dictionary of asking from competitions, and behavior dictionary.

Making new formats for interviews according to the position. Lanco & Harris Manufacturing Corp. S.A

Human Resources Specialist June. 2015- 07 January 2019 Prepare and update the descriptives of each position in the different departments. Recruitment and Selection for Costa Rica and Central American region, for management, sales, production, and logistics positions.

Recruit in rural areas of the country.

Assessment center interviews for recruitment and selection for sales team. Competition interviews

Schedule, review and understand psychometric test results. Coordinate training according to the DNC.

Conducting training (Induction, important topics within the company). Update human resources indicators and prepare presentations for meetings with leadership. Feedback sessions with new-entry staff.

Intervene in the management and resolution of conflicts between headquarters and collaborators.

Perform a job-free two of the property with due process under current labor law (RPL). Update salaries and perform personnel actions for annual adjustments. Management of wages and manage incentives for the production plant. To actualize the pay scale according to the position structure in each department. Review and consolidate overtime reports from different departments for later application in the spreadsheet department.

Conduct business agreements that benefit employees. Coordinate and organize social events for the company's staff: annual parties, birthday, anniversary celebration and special dates.

Coordinate the process of acquiring uniforms for administrative staff. Coordinate the performance evaluation process with each area manager. Assist and support the partner in charge of Occupational Health in the elaboration and presentation of presentations and projects that are carried out. Perform contracts for all employees (with new seniority and income). Perform different procedures and documents, letters, records, others. Billing and Sales. November 2008-May 2015

Digitize customer orders by different means (mail, fax, telephone). Invoice orders placed by customers to dispatch route trucks. Make credit notes.

Make cash boxes.

Both external and internal customer service.

Report customer complaints at points of sale.

Digitization of documents.

Inventory every 6 months.

Integrated Carnic Industries.

Telemarketing. January 2006 to October 2008

Customer service of the different Supermarkets of the CSU Chain. Enter orders from the CSU Supermarket Chain and third-party customers. Making credit notes.

Change the prices of the products in the different price lists. Receive different types of complaints from both internal and external customers. Report through the system at the end of each day.

Other Studies

• "Innovation Tools", College of Professional in Economic Sciences of Costa Rica.

• “Preparation for Retirement, Vive Bien, CCSS, Services and Benefits Area Social

• "The talent revolution in industry 4.0 applied to the management of organizations”, College of Professional in Economic Sciences of Costa Rica.

• "Training of Supervision and Effective Treatment of Staff”, Innovative Consultants in Human Talent S.A.

• "Labor Procedural Reform with emphasis on Human Talent Management, Lic. Juan Carlos Quesada Quesada, Municipalidad de Alajuela.

• "Dynamic Tables", ICRC.

• "Labor Procedural Reform Collective Axis", BEDEESE - Advisors.

• "Development of High-Performance Work Teams for Leaders", Innovative Consultants in Human Talent S.A.

• "Assessment Center as a Recruitment and Selection by Skills Tool”, ICRC.

• "Organizational Climate: Strategies for its measurement, approach and continuous improvement", College of Professional in Economic Sciences of Costa Rica (CPCECR).

• "Intensive English", BYTE Study Center.

• "Semi intensive English", CCCN.

Skills

Computation Handling office programs (Word, Excel, Power Point) Internet, email

Photocopying office equipment, archive

References

Mba. Alicia Hernandez A.

Human Resources Manager

Blackbaud

Phone: 8358-3631

Yensi Rojas González

Commercial Analyst

Walmart Mexico and Central America

Phone:8914-2612

Magaly Morera Murillo

Psychologist of the Municipality of Alajuela

Phone:8896-5390

William Segura Mazariego

Occupational Health Coordinator

Lanco & Harris MFG S.A

Phone: 7019-6966

Shirley Camacho Rojas

Specialist Human Management

PROCOMER

Phone: 8353-2257

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