adlw0q@r.postjobfree.com ***** **st Ave Ct E., Tacoma, WA 98446 253-***-****

www.linkedin.com/pub/mitch-cushing/14/139/844/

OBJECTIVES

To apply my decades of hospitality, accounting, and business management experience to a company that my skillset can add value to and that will offer the opportunity for professional growth

Skills & Abilities

Skilled in working with diverse populations in a variety of accounting, customer service, and business management areas.

Proficient in a wide range of customer focused retention strategies. Knowledgeable in sales, marketing, and maintaining budgetary goals. Excels in constructing rapport with team and customers. Offers an open-minded approach to concepts and collaboration. EDUCATION

Rasmussen School of Business Management

September 2014 Associates Degree

Dean’s List & Honors Student

EXPERIENCE

Aventri – Work from home Headquarters located in Norwalk, CT Sourcing Support Specialist April 9, 2018– April 2, 2020

● Provided daily support to our Sourcing Specialist.

● Made first contact calls for leads and follow up calls/emails to hotel sales departments to confirm if assistance is needed or lead was received.

● Assisted clients through chat, email and phone with above and beyond customer service.

● Released RFP’s created by clients to source out to hotel sales departments.

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Holiday Inn Express & Suites – Downtown Tacoma 2102 S C Street, Tacoma, WA Guest Services Agent June 2016 – Current

● Established long term and returning guests due to the ability to connect interpersonally and provide an outstanding guest experience.

● Proficient in a wide range of customer focused retention strategies.

● Knowledgeable in sales, marketing, and maintaining budgetary goals.

● Excels in constructing rapport with team and customers.

● Offers an open-minded approach to concepts and collaboration. Crowne Plaza Seattle Airport 17338 International Blvd. Seattle, WA 98188 Night Auditor/ Manager on Duty/Trainer May 20, 2014-June 2016

● Responsible for maintaining and promoting exemplary hospitality while welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face, and on the phone

● Provided efficient check-in and check-out to maintain consistent quality guest services

● Maintain positive and open communication with all hotel departments to ensure guest satisfaction

● Assisting guest with concerns and creating a memorable experience

● Responsible for training new team members at the front desk

● Overseeing the hotel during the overnight

Hampton Inn & Suites 1515 South Meridian Puyallup, WA 98371 Inside Sales Manager November 4, 2013-April 17, 2014

● Focused on building and maintaining solid relationships with clients

● Prospected to increase banquet and room revenue

● Developed sales strategies

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● Performed sales blitz and outside sales calls.

● Prospected for SMERF market business to include Sport, Military, Educational, Religion and Fraternal Groups

● Provided outstanding guest service

● Followed up on leads in a timely and professional manor

● Organize and plan event needs such as menus, A/V requirements, VIP requests and amenities Hotel Concepts-Holiday Inn Seattle Center 211 Dexter Ave. N. Seattle, WA Catering Sales Manager March 2013 – July 2013

● Focused on building and maintaining solid relationships with clients

● Assisted with increasing banquet and space revenue

● Developed sales strategies

● Provided frequent and consistent coaching of banquet staff

● Interfaced daily with kitchen & banquet staff

● Provided outstanding guest service

● Followed up on leads in a timely and professional manor

● Responsible for events of all sizes, including over 200 guests

● Organized and planned event needs such as menus, A/V requirements, VIP requests, area attractions, and amenities

Hotel Concepts-Holiday Inn Express & Suites 19621 International Blvd. SeaTac, WA Catering Sales Coordinator January 2012 – March 2013

● Site inspections

● Prospected, booked, and serviced events with up to 70 guests

● Responsible for set up and break down of each meeting, as well as keeping inventory

● Organized and planned event needs such as menus, A/V requirements, VIP requests, area attractions, and amenities

● Coordinated with preferred caterers to build menus within client preferences and budgets

● Create and distribute group resumes and BEO’s

● Processed meeting charges

Loews Hotels/Hard Rock Hotel 5800 Universal Blvd. Orlando, FL Conference & Catering Management Assistant January 2007 – August 2009

● Coordinated and supervised social and local catering business involving up to 100 guests

● Organized and planned all details of client’s event including menus, A/V, layout, outside activities, VIP needs, and amenities

● Processed and sent Catering Agreement Contracts to clients and followed up on receipt of documents

● Created and distributed group resumes and BEO’s, as well as diagrams for appropriate departments

● Coordinated with client and hotel departments throughout the planning and implementation process of each event to ensure consistency

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Loews Hotels/Regional Corporate Office 6800 Lakewood Plaza Blvd. Orlando, FL Credit Assistant January 2004-June 2006

● Responsible for sending invoices, maintaining files, reports, contracts, etc.

● Responsible for auditing contracts and catering agreements with meticulous attention to detail and ensure all information outlined are following proper procedures and guidelines.

● Process credit checks for direct bill approval.

● Responsible for following up and processing advanced deposits for group arrival. Loews Hotels/Hard Rock Hotel 5800 Universal Blvd. Orlando, FL Front Desk Supervisor July 2001 – January 2004

● Responsible for training new team members at the front desk

● Responsible for supervising the front desk and maintaining high levels of guest service

● Assisting guest with concerns and creating a memorable experience

● Setting up group room blocks and organizing group check ins

● Maintaining room discrepancy reports and communicating with Housekeeping supervisors

● Responsible for guest over limit reports

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