Tara E. Cook Lakeland, FL 937-***-**** firstname.lastname@example.org http://www.linkedin.com/in/cooktarae
Driven Leader has more than 11 years exceptional customer service experience along with a background from various diverse industries. Exhibited exemplary interpersonal communication skills to excel at creating collaboration with cross-functional teams (operations, development, support) and coaching individuals to achieve profitability. A proven track record of building relationships, managing integrated projects from concept to completion with the ability to streamline operations.
Software Skills Personal Skills Practical Skills
MS Office: Excel, PowerPoint, Word, Publisher Adaptability Problem Solving
Adobe Creative Suite: Illustrator, InDesign, Leadership Critical Thinking
Photoshop High-level Communication Payroll Management
QuickBooks Collaboration, Team Building and Training Customer Service
WordPress Time Management Retail Operations
Kronos Reliability Merchandising
Online Sales Coordinator, Trulieve, FL 11/2020 – Present
Deliver the ultimate patient experience by overseeing the efficient execution of online/pick-up order fulfillment processes.
Establish processes and assign tasks that create an effective and efficient workplace where Consultants are able to identify opportunities and offer solutions.
Increase A.O.T. by upselling and cross-selling while ensuring patient satisfaction and medical needs are met.
Coach, train and develop a fulfillment team that is focused on company standards and meeting specific objectives
Verify accuracy of order fulfillment through regular auditing of item descriptions, batch numbers, quantities and required documents.
Customer Support, Atlantic Filter, FL, 01/2020 – 10/2020
Managed scheduling of over 4000 clients using an Access database and Excel spreadsheet.
Executed inventory counts with the utilization of Quickbooks
General office duties such as filing, answering the phone and staging parts to prepare technicians for the next day.
Applied performance data, feedback and metrics to evaluate then improve operations, establish milestones and tailor products to associates.
Administrative Manager, Charleston Handyman Solutions, SC, 09/2018 – 04/2019
Support Administrative duties for operations including file organization, answering phone calls, data entry and manage appointments.
Coordinate communications to resolve customer questions, comments or concerns.
Increased phone calls by 50% by updating and managing WordPress website with information and graphics for SEO purposes to help drive traffic to website.
Utilize Quickbooks to perform accounting activities including invoices, banking information, sales receipts and payroll.
Merchandising Execution Team (M.E.T) Supervisor, Home Depot, SC, 12/2018 – 05/2019
Provided service solutions by executing numerous projects, engaging planograms, displays and pricing procedures for #1 Customer Service Retailer.
Engaged team by teaching, coaching and training associates via practicing 4 key leadership values – respect, empower, develop and reward.
Transformed vendor projects by assembling store displays to promote products, maximize inventory and increase sales to achieve million dollar end caps.
Markdown Committee Team Leader, Marshalls, OH, 08/2010 – 09/2018
Directed 6 Associates through focused, strategic and consistent leadership.
Retained #1 status in district by maximizing operations resources through communicating expectations, coordinating workflow and delegating tasks.
Produced Associates who exhibited exceptional customer service, were goal-driven and self-sufficient with the ability to anticipate the next procedural steps.
Elevated Associate’s professional improvement through constructive praise, recognizing achievements per feedback and rewarding with incentives.
Education and Credentials
Bachelor of Science, Marketing, Wright State University, Dayton, OH
Desktop Publishing Certificate, Visual Communications, Sinclair Community College, Dayton, OH