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Customer Service Sales

United States
April 23, 2021

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Tara E. Cook Lakeland, FL 937-***-****

Driven Leader has more than 11 years exceptional customer service experience along with a background from various diverse industries. Exhibited exemplary interpersonal communication skills to excel at creating collaboration with cross-functional teams (operations, development, support) and coaching individuals to achieve profitability. A proven track record of building relationships, managing integrated projects from concept to completion with the ability to streamline operations.

Software Skills Personal Skills Practical Skills

MS Office: Excel, PowerPoint, Word, Publisher Adaptability Problem Solving

Adobe Creative Suite: Illustrator, InDesign, Leadership Critical Thinking

Photoshop High-level Communication Payroll Management

QuickBooks Collaboration, Team Building and Training Customer Service

WordPress Time Management Retail Operations

Kronos Reliability Merchandising

Delegation Administrative

Professional Experience

Online Sales Coordinator, Trulieve, FL 11/2020 – Present

Deliver the ultimate patient experience by overseeing the efficient execution of online/pick-up order fulfillment processes.

Establish processes and assign tasks that create an effective and efficient workplace where Consultants are able to identify opportunities and offer solutions.

Increase A.O.T. by upselling and cross-selling while ensuring patient satisfaction and medical needs are met.

Coach, train and develop a fulfillment team that is focused on company standards and meeting specific objectives

Verify accuracy of order fulfillment through regular auditing of item descriptions, batch numbers, quantities and required documents.

Customer Support, Atlantic Filter, FL, 01/2020 – 10/2020

Managed scheduling of over 4000 clients using an Access database and Excel spreadsheet.

Executed inventory counts with the utilization of Quickbooks

General office duties such as filing, answering the phone and staging parts to prepare technicians for the next day.

Applied performance data, feedback and metrics to evaluate then improve operations, establish milestones and tailor products to associates.

Administrative Manager, Charleston Handyman Solutions, SC, 09/2018 – 04/2019

Support Administrative duties for operations including file organization, answering phone calls, data entry and manage appointments.

Coordinate communications to resolve customer questions, comments or concerns.

Increased phone calls by 50% by updating and managing WordPress website with information and graphics for SEO purposes to help drive traffic to website.

Utilize Quickbooks to perform accounting activities including invoices, banking information, sales receipts and payroll.

Merchandising Execution Team (M.E.T) Supervisor, Home Depot, SC, 12/2018 – 05/2019

Provided service solutions by executing numerous projects, engaging planograms, displays and pricing procedures for #1 Customer Service Retailer.

Engaged team by teaching, coaching and training associates via practicing 4 key leadership values – respect, empower, develop and reward.

Transformed vendor projects by assembling store displays to promote products, maximize inventory and increase sales to achieve million dollar end caps.

Markdown Committee Team Leader, Marshalls, OH, 08/2010 – 09/2018

Directed 6 Associates through focused, strategic and consistent leadership.

Retained #1 status in district by maximizing operations resources through communicating expectations, coordinating workflow and delegating tasks.

Produced Associates who exhibited exceptional customer service, were goal-driven and self-sufficient with the ability to anticipate the next procedural steps.

Elevated Associate’s professional improvement through constructive praise, recognizing achievements per feedback and rewarding with incentives.

Education and Credentials

Bachelor of Science, Marketing, Wright State University, Dayton, OH

Desktop Publishing Certificate, Visual Communications, Sinclair Community College, Dayton, OH

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