Denise Askins

* **** **** ****

Palmer, PA *****

Home Phone: 610-***-****

Cell Phone : 484-***-****

adlvyx@r.postjobfree.com

September 2, 2019 – Present

Disability Claims Representative

United Healthcare Group

General service including processing FMLA, disability, and short-term disability claims utilizing Oracle software.

August 25th, 2014 – December 3rd 2014

Claims Representative

United Healthcare Group

Customer generated letters, answer their question, setup payment on their health insurance from United Health Care, Customer Service and Collections Payments, excellent problem solving skills and team player, claims and billing, general service.

July 2005 – March 2011

Loss Prevention

Wells Fargo Financial

Bethlehem, PA

I was responsible for collecting debt, and the majority of them work for third-party collection agencies. They may also work for the original creditor, such as a loan or a credit card company. Contact both domestic and international customers for payment on their account (via e-mail and telephone). Build relationships with the customers while being persistent but knowing when to exercise discretion. Work with customers to ensure the timely and accurate application of payments that has been received including customer account discrepancy resolution. Work closely with the Accounting Staff to ensure proper accounting. Work with departments and customers when inquiries/complications arise. Use independent judgment to manage questions as they arise and to raise them to management when necessary.

DSO calculation, forecasting and other ad hoc management reporting meet established deadlines and DSO targets. Communicate with debtors by telephone and approved written correspondence to attempt to bring resolution to unpaid accounts. Provide thorough, efficient, and accurate account updates on computer files for each call made or received. Demonstrate effective skiptracing techniques by locating debtor contact information. Counsel delinquent account debtors to assist in finding funds to meet debt obligations. Knowledge compliance with all applicable Federal, State and Local laws and regulations that regulate the collection industry.

Knowledge, understanding and compliance with policies and procedures provide feedback to management concerning possible problems or areas of improvement. Make recommendations to implement improved processes. Perform other duties as assigned by management. Two to three years of retail branch experience, as a higher level Customer Service Representative Ability to complete all transactions, including complex and non-routine transactions, without supervision Display qualities of leadership and team building Excellent communication, customer services and sales skills .

September 1994 to May 2004

Quality Assurance

Siemens Technologies

Maintaining the EHS Policies and Quality Management System to ensure full compliance with all applicable air worthiness authority requirements. Maintaining the Safety Management System (SMS) IAW, with all applicable authority requirements. Performing internal and external quality audit jaw established procedures and providing close follow-up to ensure effective and timely corrective and preventive actions. Conducting internal investigations into quality escapes and work with the relevant department to ensure compliance with regulatory requirements, Conducting airworthiness regulatory and Human Factor training for all employees.

Implement Environmental Health and Safety (EHS) policies and plans. Actively involved in Continuous Improvement (CI) events and contributing to improvements in work processes and quality. Assist in any other functions as required. Inspects products manufactured or processed by private companies for Government use to ensure compliance with contract specifications: Examines company's records to secure such information as size and weight of product and results of quality.

Inspects product to determine compliance, with order Specifications Company's quality control for compliance with legal requirements, and shipping and packing facilities for conformity to specified standards. We submit samples of product to government laboratory for testing as indicated by department procedures. Stamps mark of approval or rejection on product and writes report of examinations. I specialize in electronic equipment, and other specific products or groups of related products.

Observe Safety policies and programs including work place organization. Confirm and Approve incoming materials, in-process materials and finished products using specifications; visual evaluation, property measurements, and other tests; Reject unacceptable materials. Document inspection results by written reports & electronic data entry. Maintain documents to ensure traceability of all materials and processes.

Input data into database or SAP Proper use and documentation of measurement equipment. Continuously improve job knowledge through training and individual work Accomplish Quality and Support and engage in our AEC Quality System.

Using a variety of methods or machinery, responsibilities include determining if manufactured products or goods meet quality standards enforced by the manufacturer. Findings, was reported and analyzed, and may result in improving or changing a manufacturing process. Supplier quality management for a broad variety of electronic, electrical and electromechanical supplied commodities Assure quality aspects are considered in all design phases whether design is developed internally or externally.

Application of advanced product quality planning into all phases of proposals, development, procurement and receipt/ field implementation for assigned suppliers Review and approve subsystems technical definition, validation planning and test results working with system engineer Define and conduct production part approval process for all assigned commodities Lead problem solving efforts in a technical, interdisciplinary approach.

Prepares complex production flow through the manufacturing area based on effective machine utilization and product scheduling; evaluates, recommends and implements complex equipment maintenance programs, to ensure all production targets are meet. Maintains adequate spare part inventories and initiate stock replenishment programs as needed. Prepares the execution of contractor work orders in a timely and cost effective manner, performs oversight of complex shipping of products, equipment, and supplies. Establishes and maintain an efficient receiving system, including incoming inspection systems, to accommodate both present and future raw material receiving needs.

1981-1994

Full Time Mother

SKILLS, ACHIEVEMENTS AND QUALIFICATIONS

Experience Microsoft Office Proficient in Word, Excel, Outlook, Power Point and Access. Also finished products, raw materials, schematics. Including damage products. Labels, circuit boards and wires. Trained in micrometers calipers and height gauges with necessary documentation.

Education:

Northwestern High 1975-1979 - Baltimore, MD

References available upon Request

Available Upon Request

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