Nadia Alfano

*** ***** **** **., ***** York, ON M6L 1P7 416-***-**** adlvyv@r.postjobfree.com

Professional Summary

Highly passionate and motivated leader in sales and administration offering over 15 years of progressive experience in marketing, inventory management and leadership of sales teams in dynamic administrative capacities. Demonstrates a record of success driving sales in highly competitive, fast-paced environments through results-driven marketing, merchandising and coaching. Expert communicator with strong teamwork and interpersonal skills, and the ability to present products and proposals to customers while strategically overcoming objections. Skillfully manages multiple tasks with conflicting deadlines and priorities by multitasking competing objectives.

Core Competencies:

Vendor Relations

Verbal/Written Communication

Problem Solving

Leadership & Teamwork

Training & Development

Customer Service Operations

Sales & Negotiation

Detail Oriented

Interpersonal Skills

Organization & Multitasking

Administration

Inventory Management

Retail Management

Deadline Driven

Marketing & Merchandising

Technical Proficiencies: MS Office Suite (Word, Excel, PowerPoint, Outlook), Lotus Notes, QuickBooks, As/400, Bloomberg, Visio Manufacturing, ACCPAC, Simply Accounting, RFT (WIS Inventory)

Professional Experience

Purchasing Administrative – Maternity Leave

Create A Treat/Div. of Give & Go 2020-Present

Ensuring accurate pricing is in ERP System.

Updating pricing, contracts, and balances of stock – Using Visual, NAV

Created SOW for contracts

Updating and resubmitting invoices

Three (3) way invoice matching

Assisted with the Coupa project

Assisted with other administrative duties.

Customer Service Agent - Contract

Create A Treat/Div. of Give & Go 2019-2020

Key Stakeholder for all Customer Portals with Supporting SOPs

Training the assigned CSR on the Portal and trouble shooting when required.

Perform all aspects of sales and customer service by liaising with customers using dept communications and interpersonal skills to provide optimal service delivery.

Accountable for processing order(s) into NAV and making any amendments required.

Assisting finance with customer invoicing above my customer service duties.

Assisted with the day to day activities administrative support with management and colleagues.

Building relationships throughout the organization

Able to handle interruptions and distractions effectively, setting appropriate priorities to get work done.

Able to perform a variety of tasks and the flexibility to change.

Demonstrated a positive attitude and composure with a high level of professionalism.

ACCOUNT MANAGER

Trinity Aerospace 2018 -2019

Perform all aspects of sales and customer service management by liaising with customers using adept communication and interpersonal skills to provide optimal service delivery

Process all incoming sales orders for all account managers

Follow-up on clients(s) orders

Complete CofC for all parts going out to the clients.

SALES & CUSTOMER SERVICE AGENT 2017 – 2018

Eddie’s Hang-Up Display

Perform all aspects of sales and customer service management by liaising with customers using adept communication and interpersonal skills to provide optimal service delivery.

Promote company brand and services by employing exceptional sales and relationship management skills to prospect new accounts and maintain existing customer satisfaction.

Process web orders by applying strong attention to detail and multitasking skills, ensuring accurate data entry of all transactions.

Generate and present client quotes using strong financial management skills.

SALES ADMINISTRATOR 2015 – 2017

Ultra-Stone

Demonstrated strong prospecting and networking skills to acquire new customers during trade shows and performing timely follow-ups.

Process sales orders in a fast-paced environment in person, over the phone and via email using organizational strengths.

Apply critical thinking and problem-solving skills to resolve customer complaints and maintain customer retention and sales

STORE MANAGER 2009 – 2015

XS Cargo

Managed daily store operations including opening and closing procedures, driving sales, directing duties and ensuring all daily goals are met using teamwork and leadership skills.

Composed staff schedules using organization skills, ensuring compliance with allotted hours and operational needs.

Leveraged knowledge of MS Excel to categorize, organize and implement inventory, sales, scheduling and budgeting data onto spreadsheets.

Received warehouse shipments, completed all inventory paperwork and managed distribution of product shipments in warehouse and store using organization and merchandising strengths.

Applied information management and analytical skills to compose sales, budget and operational reports in adherence to business reporting requirements.

Resolved escalated customer service issues by applying interpersonal and customer service skills, ensuring customer satisfaction while minimizing returns.

Accomplishments

Ranked #1 in store increase out of 45 locations by retraining staff on store expectations, minimizing internal theft and productivity issues.

SALES & EXECUTIVE ASSISTANT 2002 -2009

Electric-Spin Corporation

Demonstrated exceptional administrative and multitasking skills to manage schedules and appointments for the President and Senior Management teams.

Supported Sales Representatives and Buyers by managing customer relations and sales administration.

Applied event management skills to successfully organize major tradeshows including CES (Las Vegas), PGA Show (Orlando, FL) and Morton Golf (Sacramento, CA); planned all event logistics, budgets and marketing to ensure maximum success.

Successfully prospected new clients by engaging leads during tradeshows using relationship management and networking strengths.

Led product knowledge sessions with international vendors and distributors (i.e. Japan, UK, US, Mexico, Australia) using strong presentation and communication skills.

Education

Legal Executive Administrative Assistant Advanced Diploma TSB

Retail Management Diploma Humber College

~ References Available on Request ~

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