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Manager Quality

United States
April 22, 2021

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Donald D. Crow

*** ********* **. ***#****

Round Rock, TX 78665 Willing to relocate

Cell 214-***-****

Summary of Qualifications

** ***** ** **-***** hands-on experience in Quality Management Systems and Processes. Quality Process development per ISO 9001 and AS9100 Quality System requirements. ASQ Member.

Directed development of Quality Processes. Conception to Implementation and Training.

Responsible for Engineering development, Manufacturing Management, Inspection, Testing, Purchasing (Supply Chain), Quality and Supplier Quality processes.

17 years of experience in the Engineering Design (Electrical/Mechanical), Building, Testing, System Integration, Sustaining Engineering and Troubleshooting of Electronics in a high-volume manufacturing environment.

Strong sense of Quality and Customer focus.

Ability to obtain a Secret clearance and I have Clean room experience.

Professional Experience

MICROSS COMPONENTS-TX Round Rock, TX Sept. 2019-Current

Quality Assurance Manager

Responsible for transitioning the facility from ISO 9001:2015 to AS9100D. Completed the initial transition and certification in 2 months. Over the next year completed a full rewrite of the Quality Management Systems Procedures. New processes, procedures and work instructions were put in place to improve compliance of the facilities operations in accordance with AS9100D.

Created the Quality Inspection Department. Implemented the full Pre-Inspection process. Created procedures and work instructions and trained all inspection personnel on Visual Inspection per IEC TS 62647-4 and verification that all Job Packets meet the customer contract requirements.

Created the Contract Review Department. Created procedures and work instructions and trained all Contract Review personnel on creating Production Job Packets to meet the customer contract requirements.

Completed a full factory re-layout to improve process flow.

Work directly with the Certification Body and customer auditors in completing Surveillance and Certification audits.

Completed all Internal Audits to ensure the requirements of the AS9100 Standard are being met.

Create, maintain, and report on the Quality Metrics for the facility.

Identify needed product and process improvements and work with the required team members to solve and implement those improvements. Continuous Improvement. Reduced overall cycle time from 28 days to 22 days.

KOMATSU MINING CORP. Longview, TX Jan. 2017-July 2019

Quality Manager / Quality Engineer / Supplier Quality

Responsible for transitioning the facility from ISO 9001:2008 to ISO 9001:2015. Completed the full transition and recertification in less than 4 months, including a complete rewrite of the Quality Management Systems Manual. New processes and procedures were put in place to improve the facilities operations in accordance with ISO 9001:2015.

Conducted training for the updated Quality Management Systems throughout the multiple manufacturing departments to ensure compliance to the ISO standard. Machine Shop, Light Fabrication, Heavy Fabrication, Electronics, Cabin Assembly, Motor Manufacturing, Loader Assembly, Drill Assembly, Feeder Breaker Assembly, Paint Shop, Warehouse shipping and Receiving.

Maintain and ensure records are up-to-date and complete related to compliance in accordance with ISO 9001:2015.

Work with all manufacturing departments to improve product quality, using Corrective Action and Preventive Action (CAPA) Processes. Loaders, Drills, Feeder Breakers, etc.

Coordinate with Production Supervisors and Managers to ensure all production needs are met in a timely manner and to meet delivery schedules. Coordinate any needed rework for supplier related issues and Engineering changes, including working with the Suppliers and Purchasing on Supplier rework cost recovery.

Primary Supplier contact working with Production, Purchasing and Engineering to ensure Suppliers are delivering purchased products that meet our quality standards and product requirements.

Conduct Supplier visits to complete Supplier audits and Process reviews. These visits, along with Suppliers visiting our facility result in the Suppliers implementing process Safety and Quality improvement initiatives, along with improved Delivery lead times and Cost reductions.

Work with the Warranty and Service Departments to improve product reliability and performance.

Lead Internal ISO Auditor.

TOTAL EQUIPMENT AND SERVICE Greenville, TX. Oct. 2012-Oct. 2016

Quality Assurance / Electrical Manufacturing Manager / Safety

Work in conjunction with the Leadership Team and Department Managers to develop and implement Quality, Health, Safety and Environmental (QHSE) management systems, processes, and procedures to improve business operations in accordance with ISO 9001:2008, ISO 14001, and OHSAS 18001.

Communicate and complete training on the Quality Management Systems throughout the organization to ensure compliance to procedures and related documentation requirements.

Manager of the Corrective Action and Preventive Action (CAPA) Processes.

Work with Suppliers and Customers on all Quality Assurance issues.

Conduct root cause analysis of Non-conformances and report findings to the management team.

Complete Training and promote HSE awareness per OSHA regulations.

Maintain and ensure records are up-to-date and complete related to compliance in accordance with ISO 9001:2008, ISO 14001, and OHSAS 18001.

Lead Internal ISO Auditor.

Supports the organization on QHSE matters as the facilities primary point of contact.

Develop and facilitate HSE risk assessments.

Conducts investigations on Safety Incidents, near misses, and damages.

Monitor and track HSE performance and verify progress to completion of all related issues.

Electrical Engineering Manager over design and production of Control Cabins, Control Boxes and Harnesses.

Reverse engineering undocumented legacy Oil Field Equipment to create Schematics and Assembly drawings using AutoCAD 2010.

Re-design of Full Electrical Systems. Designing PCBs to replace and reduce the size of large Control/Junction Boxes. Re-design of Control Cabin electrical systems. Re-design of Cabin and Trailer electrical harnesses. Reducing Cabin Build time by up to 100 labor hours.

3D design of Control Box Enclosures and Cabin Control Panels using Autodesk Inventor 2014.

Lift Equipment trainer. Including Forklift, Reach Truck, Order Picker, Overhead Cranes, etc.

RAYTHEON (Contractor) McKinney, TX. Aug. 2011-June 2012

Electro-Optics Laser/Radar Systems Engineering Technician

Acceptance Test/Engineering technician working on MTS (Multi-Spectral Targeting System- Predator and Reaper drones) with engineers, QA, QC, manufacturing and assembly personnel.

Test and troubleshoot In-Circuit to System level, Vibration & Shock and Thermal Chamber test using test procedures, electrical schematics and assembly drawings.

Test Expediter verifying test operations for completion and configuration, including Packaging and Shipping documentation. Also determining rework, modification, and repairs.

Several years of experience in using typical lab equipment including digital oscilloscopes, multi-meters, voltage probes, signal sources, logic analyzers, power supplies, spectrum analyzers, inspection tools, environmental chambers, screw drivers, torque tools, micrometers, calipers, wire cutters, crimpers, wire stripers, soldering irons…

Prior TI/Raytheon experience


Test Engineering Team Lead

Lead Engineer and Software Configuration Control Board (SCCB) Chairman of the Manufacturing and Test Process Improvement Team (Secret clearance required) with Full final approval authority.

Team leader in charge process improvement associated with radar system manufacturing and test.

Succeeded in reducing software change cycle time from over 30 days to 17 minutes.

Lead technician working as part of a fully cross-functional team with engineers, technicians, manufacturing, drafting and assembly personnel to design and build test equipment and fixtures for the testing of printed circuit boards and upper-level radar system assemblies.

Sustaining Test Engineer for in-circuit and functional test, Teradyne and HP test equipment and software.

Top producer in the testing and troubleshooting of In-Circuit, PCB and box level Unit test using electrical schematics and assembly drawings. Unit test assemblies including Power Supplies, RF Antennas, Receivers and Transmitters.

PATENT ART Coppell, TX. June 2009-Oct. 2010

Quality Control Supervisor

Engineering advisor and quality control of Patent illustrations for a staff of twelve.

Proofed drawings for viability and submittal to the U.S. Patent Office and Patent Attorney clients.

Computer skills include AutoCAD LT 2010, Windows, MS Excel, MS Word and PowerPoint.

HOME DEPOT Allen, TX. 2004-2009

Contractor Sales Supervisor

Supervisor and coach of sales associates in every department.

Held training sessions with entire staff monthly.

Increased sales 24% per year over a four-year period, increasing customer base and satisfaction.


District Manager

Managed all sales, recruiting, operations and training for a staff of 13.

Created strategic financial planning with large clientele base.

Led training classes on team building and leadership development.


ITT Technical Institute

Associates of Applied Science in Electronic Engineering Technology

Also familiar with:

ISO 9001 Quality Management System

AS9100 Quality Management System – Aerospace Standard

ANSI/ESD S20.20, Protection of Electrical and Electronic Parts

JEDEC JESD625 Requirements for Handling Electrostatic-Discharge-Sensitive (ESDS) Devices

SAE AS5553, Counterfeit Electronic Parts; Avoidance, Detection, Mitigation, and Disposition

IEC 62668, Process management for avionics – Counterfeit prevention

IPC-7095, Design and Assembly Process Implementation for BGAs

IPC J-STD-001, Requirements for Soldered Electrical and Electronic Assemblies

IPC J-STD-001xS1, Space Applications Electronic Hardware Addendum


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