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Service Representative Customer

Location:
General Trias, Cavite, Philippines
Posted:
April 22, 2021

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Resume:

BLESILA OYALES BALDOZA

Email: adlvqs@r.postjobfree.com

Contact No.: 092********

Address: # **, **** *, *** ****, Pili, Camarines Sur

OBJECTIVES: To be able to work in your company and be trained more in project and time management with extensive knowledge in customer service and improve my multitasking abilities. To be committed to maintaining professional relationships with clients to increase profitability and drive business results in your institution.

SKILLS

Customer support

Documentation and reporting

Customer Relationship Management

Verbal and written communication

Problem-solving skills

Can work under pressure and with minimum supervision

WORK EXPERIENCE

Call Center Representative

Results CX, 2F Silver City, Frontrera Drive, Dona Julia Vargas, Pasig City

March 07, 2019 – February 28, 2021

Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.

Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.

Assisted customers by answering questions, responding to inquiries and handling telephone requests.

Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.

Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

Bookkeeper

Local Government Unit of Bula, Bula, Camarines Sur

2016 – 2018

Reviewed and filed financial documents, and encoded accounting entries for data processing

Accurately calculated deductions and processed payroll for employees.

Supported operations by communicating with customers, filing documents and managing data.

Administrative Aide

Local Government Unit of Bula, Bula, Camarines Sur

2014 – 2016

Supported efficient meetings by organizing spaces and materials, and documenting discussions.

Handled client correspondence and tracked records to foster office efficiency.

EDUCATIONAL ATTAINMENT

ELEMENTARY - San Jose North Elementary School

1999 – 2005

2ND Honorable Mention

SECONDARY - Pili National High School

2005 – 2009

2ND Honorable Mention

TERTIARY - Ateneo De Naga University

Bachelor of Science in Library Information

Undergraduate

CHARACTER REFERENCES:

MS. MADEL O. ANTIOQUIA

Administrative Aide

LGU Bula

092********

MS. FEBBIE ALCANTARA

Customer Service Representative

Results CX

099********

AMELITA B. VERROSA

College Librarian

Ateneo de Naga University

099********

I do certify that the above statements and information are true to the best of my knowledge and ability.

BLESILA O. BALDOZA

Applicant

Dear Sir/Madam,

Greetings of Peace!

I am Blesila Oyales Baldoza, 29 years old, from San Jose, Pili, Camarines Sur. I would like to apply as Call Center Representative or any vacant position suited to my qualifications I am more willing for an interview at your most convenient time.

Thank you and God Bless.

Respectfully yours,

BLESILA O. BALDOZA



Contact this candidate