Office Administrative Assistant
Resume:
EDUCATION
French Language Diploma
Alliance Français, Paris, France
Higher Diploma in Travel and Tourism
**** – 1999
Graffins College, Nairobi, Kenya
INTERESTS
Running marathons
Volunteering at children homes
Travelling
Reading
REFERENCES
Rose Warutere
HR Representative
Schlumberger
E: *********@***.***
Nimo Gathuru
Admin Director
Kipya Africa Drilling Solutions
E: ****@*****-******.***
Albert Onyango
Project Logistics Consultant
Vestas Eastern Africa
E: *****@******.***
Amina MAZOA
************@*****.***
P.O.Box 1012, 00 517 Uhuru Gardens,
Nairobi, Kenya
PROFESSIONAL EXPERIENCE
Administrative Assistant-Receptionist / August 2013-October 2019 / Schlumberger / Nairobi, Kenya Key Responsibilities and Achievements:
• Performed reception duties, ensuring that all visitor protocols were followed correctly, all while maintaining security and controlling access
• Managed the switchboard and developed a message checklist that decreased message errors by nearly 20%
• Assisted 30+ coworkers with secretarial and administrative duties, ensuring a smooth and effective work flow operation between administration and all other departments
• Scheduled and coordinated meetings, prepared materials for agenda items, and followed up with staff members regarding action items
• Supported projects, proposals, and presentations as required, and dealt with sensitive files and data with the utmost discretion and confidentiality
• Using defined existing accounting policies and procedures, performed general accounting duties such as, checking invoices, purchase orders, managing petty cash float, processing expense claims and resolving payment queries
• Coordinated and managed all fleet vehicles, and reduced the fuel budget by almost 30% after introducing fuel cards and a mileage breakdown form
• Assisted the Human Resources Department during the recruitment and training sessions, offered new employees orientation, and assisted with employee onboarding and data entry
• Made domestic and international travel arrangements such as applying for visas, booking tickets, reserving accommodations, and organizing airport pick-ups and drop-offs
• Organized office activities and company workshops by researching and booking venues, and managing logistics
• Managed meeting rooms and displayed weekly schedules to assist workers in planning, resulting in a 5% reduction in email back and forth associated with bookings
• Purchased, monitored, and kept stock inventory of office supplies. Reduced stock budget by 15% after negotiating new prices with suppliers
• Supervised all subordinate employees (messengers, drivers, cleaners and security agents), ensured that the office was always clean and that all office equipment, including conferencing equipment, was in good working order
• Received, sorted, and distributed mail. Prepared computerized airway bills and coordinated pick-up for DHL, UPS, and FedEx shipments
• Coordinated office maintenance and upgrades, as well as serving of office equipment (photocopier, air-conditioning equipment, fire extinguishers, etc)
• Was a member of the office’s off-site emergency contact team and received Health, Safety, and Environment (HSE) training in first aid, fire safety, and building evacuation
• Handled all office related issues
Bilingual Airport Customer Service Agent / February 2005-June 2013 / Alyzia-Orly Airport / Paris, France Key Responsibilities and Achievements:
• Screened passengers and always maintained the best standard of safety and security
• Handled customer service inquiries and resolved issues in a calm and professional manner and in compliance with airline policies and regulations
• Developed effective communication strategies for difficult passengers, allowing me to achieve the highest level of customer satisfaction
• Assisted passengers with checking-in, tagging luggage, ticket changes, rebooking, and special service requests. Made announcements at the boarding gate
• Attended to unaccompanied minors, passengers needing special assistance and passengers on correspondence during arrivals and managed traffic flow through the terminals
• Assisted VIPs and other important customers in the First and Business Class lounges
• Effectively communicated with service agents, crew members and airport personnel to ensure timely departure of operations
• Attended airline training courses to remain updated on policy changes. Mentored and trained new agents
Travel Agent / March 1999-December 2002 / Twin Travel & Tours Limited / Nairobi, Kenya Key Responsibilities and Achievements:
• Developed good consumer relationships by researching and presenting the best travel offers
• Completed all administrative duties including, collecting and maintaining correct and up-to-date client data so as to reduce delays in the production of time-sensitive documents
• Negotiated the best deals with the airlines and hotels, resulting in a 5% increase in customer satisfaction
• Performed ticketing, secured payments and updated clients on all booking changes on a regular basis, and where necessary, provided suitable alternatives
• Consulted and applied for visas, passports, travel insurance, vaccination requirements, and customs regulations, among other things
• Designed travel brochures, promotional products and revamped the corporate website, resulting in a nearly 20% increase in company revenue
PROFESSIONAL SUMMARY
A resourceful and hard-working administrative assistant with seven years of experience working in a fast-paced multinational office environment. Consistently recognized for improving office systems and processes. Thorough working knowledge of arranging travel and organizing functions. Detail-oriented with a track record of successfully implementing solutions to maximize efficiency. A great team player who can also complete tasks independently with demonstrated ability to manage multiple assignments with tight deadlines. An exceptional critical thinker with outstanding problem-solving and customer service skills. I’m looking for a position that will challenge me to learn new skills that will benefit the company by increasing productivity and success.
CORE SKILLS
Computer and communication skills
Analytical and problem-solving skills
Organizational and time management skills
Resourcefulness and project management skills
Multi-tasking abilities and detail oriented
Customer service and interpersonal skills
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