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Customer Service Manager

Location:
Thunder Bay, ON, Canada
Posted:
April 22, 2021

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Resume:

Juliet Ifeoma Ijere

Plot ** Cadastral Zone B** Durumi Abuja +234********** adlvgk@r.postjobfree.com

_EDUCATION

Abia State University Uturu, Nigeria

Bachelor of Science, Estate Management 2001-2006

Cumulative GPA: 3.3/5.0

Varsity Sport – starter on the Volleyball team all five years- 2 hours per week

Vice President, Student Club- responsible for managing affairs of the association

University of South Wales SouthWales, UK

Masters in Business Administration 2018-2020

_EXPERIENCE

Zenith Bank Plc Abuja, Nigeria

Business Development Manager 2015-Date

Identified new business opportunities including new markets, areas of growth, trends, customers, products and services.

Understand the needs of customers in order to respond effectively with a plan of meeting their needs.

Possess a good understanding about bank’s products and services and advise customers accordingly.

Generate cold calls and leads on prospective customers.

Thinking and working strategically- always seeing the bigger picture - and setting aims and objectives in order to develop and improve the banks business.

Zenith Bank Plc Abuja, Nigeria

Team Lead, Customer Service Executive 2011-2015

Ensured that customer satisfaction and retention levels are high and team members are motivated to deliver top performance.

Managed a customer service team that encompasses logistics support, auditing duties, data analysis and customer complaints.

Performance Management and developing team members with a dedication towards on the job training and a clear focus on colleague development.

Created enduring relationships with all levels of Management and fellow co-workers.

Zenith Bank Plc Abuja, Nigeria

Business Development Executive 2008-2011

Ensured that payments are made according to customer mandates, and necessary checks are made for all amounts within authorized call back limits.

Processed client’s request which included refund and fund remittance requests.

Ensured that cash on hand is kept within authorized call back limits and in line with laid down policy to minimize the risk to the bank.

Ensured that physical and current cash is reconciled daily to the manual and systems records.

Ensured that cheques, both in-house and other banks, are processed with accurate value data.

ADDITIONAL INFORMATION

Candidate for CFI’s Financial Modeling & Valuation Analyst (FMVA) designation

Activities and hobbies – volleyball, yoga, travel and experimental cooking

My Idols – Kamala Harris, Chimamamda Adichie, Mo Abudu

Other Interesting information.



Contact this candidate