Avuyile Mohube Manyaka
Ga-Manyaka • Burgersfort
Open to relocating Yes • Availability Immediately
South African • • EE Status Black female
Mobile (083-***-**** • Alternative (078-***-**** • E-mail adlvfg@r.postjobfree.com
ID Number 940**********
PROFILE
A dynamic individual who is highly organised and well-spoken. Has a great work ethic and people orientated. I portray a self-instilled determination to take on any challenge presented to me and strive to perform brilliantly at any given tasks.
EDUCATION
Centurion College (2012)
Matric
TERTIARY QUALIFICATIONS
Damelin
National Diploma in HR Management & Practice (IN PROCESS)
Enjo Consulting (2015)
SAQA Accredited Training & Facilitation Course
South African Airways (2013)
GUI Reservations
Microsoft Office, Amadeus & Majestic
NGO & Contact Centre
COMPUTER SKILLS
-MS OFFICE (WORD; EXCEL; OUTLOOK; POWERPONT)
-GOOGLE DRIVE
-SPREADSHEETS
WORK EXPERIENCE
Columba Leadership Provincial Administrator & Logistics (2014-2020 September )
Trust Human Resources Administration
NGO
Support Role
●Provide on-going support role to the Provincial Manager
●On-going Quality Control Role
Stock Management
●Stock management and sign off
Finance
●Submission of payments
●Reconciliation of payments
●Credit card reconciliation
●Prepare advance request
●Staff debtor control
●Update asset register
●Finance administration
Data Capturing
●Event register capturing
●Document control
Academy Support
●Packing academy resources
Logistics
●Venue Bookings
●Travel Arrangements
Procurement as per specifications/procedures
●Academy resources
●Office appliances
●Transport for academies
Human Resources Administration (4 months)
●Received CVs from candidates for recruitment
●Screened and made recommendations for shortlisting
●Wrote reports on HR administration work
●Assisted with various Human Resources tasks
Reports to: Provincial Manager:
Gauteng Province
Reasons for leaving : Relocated to a different province
South African Call Centre Team Leader (2014-03 to 2014-08)
Airways (SAA)
Contact Centre Training & Performance Management
●Coached/trained the reservations team to ensure delivery of excellent customer service in accordance with the prescribed standards
●Signed off Agents timesheets on a weekly basis
●Conducted team briefs as scheduled by the work force management team and in line with the weekly focus agenda set by the Operations Managers
Administration
●Ensured regular feedback was given to Agents with regards to action plans that had been agreed upon
●Tracked and accurately updated operational performance files for Agents on a weekly basis
●Resolved all customer queries that where escalated or identified as
detracting from the positive customer experience that the
company intended to generate
●Dealt with incoming email, faxes and post, often corresponding on behalf of the manager
Reported to: Operations Manager
Reason for leaving: This was a contract position
South African Call Centre Agent (2013-01 to 2014-02)
Airways (SAA)
Contact Centre
●Confirmed flight bookings and amended existing flight bookings
●Processed payment for flights and requested tax invoices
●Re-booked delayed flights
●Created and maintained reservation records by date of arrival and alphabetical listing
●Processed cancellations & modifications and relayed the information to the relevant department
●Managed inbound and outbound calls
●Confirmed reservations for SAA airlines and SAA star alliance partners
●Responded to customer related queries
Reported to: Team Leader
Reason for leaving: Promoted to call centre team leader
REFERENCES
Name: Samkelo Maseko
Position: HR Manager
Company Name: South African Airways (Merchants Business Unit)
Contact: 011-***-****
Name: Donna McCartney
Position: HR Manager
Company Name: Columba Leadership Trust
Contact: 011-***-****