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Manager Customer Service

Clearwater, FL
April 22, 2021

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Melinda McEntire

Clearwater FL


PH :727-***-****

Spectrum Charter Communications

Drew St. Clearwater FL

Position: Dispatch RSC1 06/2019-9/2019

Inbound outbound multitasking three monitor using Avaya dialer calls, ICOMS, Excel, SharePoint, and Skype on computer. Update Technician ETAs schedule using WFX Work Force Management and reschedule appointments. Assist customers trouble shoot technical issues and Complete customer created /requested ETD tickets. Complete other tasks as needed.

Matrix Medical

Bryan Dairy Rd

Largo, FL 6/2018-9/2019

Position: Member Representative CSR Customer Service

Member service health plan. Schedules in home assessments for patients. Five9, CCA, ULTIPRO, Nice. Multi task using multiple programs and screens. Ability to address customer concerns while searching website pages and links with data input. Employment history gap due to severe work injury.

Conifer Health Solutions

Patient payment, PCP Primary Care Physician Department 12/2014-5/2018

Customer service skills with working knowledge of a medical terminology and basic insurance knowledge. Clear, effective, and accurate verbal and written communication skills. Handling PHI (Protected Health Information) and Patient Identifiable Data with discretion and confidentiality. Proficient in the use of MS Office suite, Excel spreadsheets, payment system portals, ACE, SPSS, Unifi Aspect, In contact, Echo VIWEB, Cerner. Working knowledge of and basic skills with computers. Multitasking computer software while using In Contact and Aspect Unify dialer systems. Ability to multitask inbound outbound calls while utilizing excel sheets for data, inputting data and using computer codes for computer software ACE. Entered secure protected patient data within payment portals, using multiple screens simultaneously. Exceeded track metrics. Accessing patient accounts, payment systems, CFC retention transfers, POA, Mini Miranda, delegations, and outsourcing BPO.

Kube Marketing SMG Spirits Marketing Group

Sales Assistant 05/2011-05/2016

Schedules on premise events and promotions with manager and client. Completes reports for sales, inventory, sample outcome data entry and handles all customer service needs. Mix and serve samples of specialty drinks and Wines. Other tasks are to tell about wines and alcoholic drinks region /history, recipes, and pairing suggestions. Set up display and break down, data entry of demographics and event breakdown.

Nielsen Company

Research Interviewer RI 12/2014-10/2015

Completes outbound calls to computer generated telephone numbers. Responsible for placing calls to obtain data for client-specific studies. Proficiently uses X Lite dialer for studies such as: DP, DW, SPSS, Invade, and Sytel.

Quality Resources

Customer service

Customer service representative in an Inbound /Outbound office center. Computer program VICI dialer. Codes computer system accordingly. Promoted from Frontier to Verifier. Closed sales and up sell programs and other services. Collects and enters personal data and credit card. Observes customers attentively and responds appropriately. Other tasks include rejection, and problem solving. Properly persuades and successfully completes the calls.

I.T.S. International Talent Studios

Studio Assistant Talent Management

Summerville SC

Post production audio video recording and mastering facility, and Talent Agency. Sales and rentals of Studio Suites audio and video recording equipment, and recruiting teams for events and assignments. Worked directly with clients and field manager, casting directors and business owners. Trained and supplied guidance to all candidates with interest. Photography assistance, composite card creation, layouts, text, appointment and interview setting, website creator developer, JASC, graphic arts animation, website manager.

NYK Logistics Megacarrier

Administrative Assistant

East Bay St Charleston, SC

Office skills include but not limited to: accounting, shipment tracing, bill of lading, excel, MS word, MS office, tracking shipments with companies like Estes. Tracing on the phone, faxing, emails, and printing.


College of Charleston

Charleston, SC.

Business Management

Certified FL Food Manager Safe Serve

CPR/ AED certificated American Heart Assoc.


Achievements and goals

Graduated acting and modeling school in 1990. Worked freelance modeling and acting assignments. I created composite cards and recruited models and talent. I merged with a partner successful in mastering and editing in a digital audio recording facility in 2004. The business I.T.S became very successful and was aired on the local news and posted in a local news paper. The Post and Courier wrote a article in the business section. My future goals is to be an overcomer, to always work for a good purpose, to stand firm on my foundation and to thrive.


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