Amreen Fatima

**** ****** ****** **

Houston, TX, 77084

832-***-****

adlvdh@r.postjobfree.com

CAREER OBJECTIVE

Detail-oriented professional with 1.5+ years of experience and a proven knowledge of customer service, operating policies & procedures, and productivity and performance management. Aiming to leverage my skills to successfully fill the Administration or Customer Service role at your company.

EXPERIENCE

OMAHA STEAKS

Seasonal Outbound Call Center Specialist, Oct 2020- Dec 2020

Place outbound calls to prospective customers to introduce Omaha Steaks products and services

Interact with prospective customers in a professional, friendly, and engaging manner

Recommend add-ons/upgrades to every customer placing an order.

Use established sales and service techniques to maximize every order and ensure customer satisfaction.

Performs other duties and special projects as required.

TEXAN AUTO RENTAL, Missouri City, TX

Customer Service Representative, Feb 2020 - Present

Check to ensure that appropriate changes were made to resolve customers' problems.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or Obtain details of complaints.

Review insurance policy terms to determine whether a particular loss is covered by insurance.

INTERNSHIP, Hyderabad, Telangana

Human Resources Coordinator, May 2015 - May 2016

Provided Administrative support to HR Director and HR Generalist as well as the Director of Operations. Update Human Resources policies as needed. Maintained reports on various activities such as employee training and career progression. Managed interview scheduling for the in-house recruiting team: confirmed availability of interviewers and interviewees, set up meetings, secured meeting spaces, etc.

EDUCATION

Shadan Institute of Management

Hyderabad, Telangana

MBA in Human Resources Human Resources Management (Dec 2016)

Sindhu Women University

Hyderabad, Telangana

Bachelors of Science Microbiology, Chemistry, Biotechnology (Jun 2014)

ADDITIONAL SKILLS

Microsoft Word, Excel, Power point

Speak Multilingual Languages (English, Hindi, Urdu)

Multitasking

Strong Leadership and Business Management Skills

REFERENCES

Vinod Thomas, Director Of Texan Auto Rentals, Texan Auto Rentals

832-***-**** - adlvdh@r.postjobfree.com - Manager

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