LAURA E. BENCOSME

adlvb2@r.postjobfree.com

706-***-****

LANGUAGES

English

Spanish

SKILLS

Goal driven

Communication

Self-motivation

Time Management

Ability to work under pressure

Leadership

Adaptability

Attentiveness

Customer service

Planning

Teamwork

Creativity

Proficient in Microsoft Office

Planogram/Floor Setup

Experience with command (i.e. military exchange retail)

EXPERIENCE

SALES BUSINESS MANAGER/

PACESETTER ($226,557 NET SALES 2020)

Apr. 2019 – CURRENT

-Maintained awareness of existing competitive ranking and daily knowledge of all sales achievements vs. goal for self and staff.

-Followed goals to maximize sales and productivity.

-Maintained frequent communication with Sales Area Manager and senior store management.

-Provided supervision to staff while overseeing department operations in addition to inventory management, sales promotion, financial, and event planning/execution.

-Attended training webinars and/or digital learning modules.

-Oversaw all aspects of The Edge Beauty brand(s) and/or Dillard’s business to maximize retail sales.

-Managed cleaning, re-stocking and department marketing.

-Performed opening and closing routines.

-Oversee training and development of staff.

-Advised, demonstrated and mentored clients and associates on product knowledge.

-Managed and executed customer events.

-Reviewed and updated customer registry.

-Assisted in hiring process.

-Created loyalty card program for clientele.

-Maintained sales across a variety of products such as skincare, fragrances, supplemental health and beauty tools and appliances.

-Brands Represented: Jack Black, Anastasia, Philosophy, Smashbox, Dermablend, Simple Human, Strivectin, Glam Glow, Origins, Goli, Sigma, NYX, Urban Decay, PMD Beauty, Mario Badescu, Osmotics, Deborah Lippmann, Finchberry, and more.

KEY HOLDER/

BATH AND BODY WORKS

Jun. 2018 – Apr. 2019

-Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directive when assigned as manager on duty.

-Oversee training and development of staff.

-Advise and mentor clients and associates on product knowledge.

-Manage and execute all customer events held at store.

-Review the status of the customer registry and sampling to enhance customer service and customer relations.

-Support delivering sales plan through effective execution of store and operational tasks.

-Participate in hiring process by screening and scheduling interviews for candidates.

-Oversee all aspects of the Bath and Body Works business and maximize retail sales.

-Manage cleaning, re-stocking, moving boxes, and assist in floorsets, window changes, visual representation, signage placement, etc.

-Oversee branch store operations to include sales promotion, personnel, financial, inventory management, training/mentoring responsibilities.

COUNTER MANAGER/

PRIME TEAM SERVICES

Apr 2014 – Jun 2018

-Maintain awareness of existing competitive ranking and daily knowledge of all sales achievements vs. goal for self and staff.

-Oversee training and development of staff and exchange associates.

-Advise and mentor clients and associates on product knowledge.

-Manage and execute all customer events held at store.

-Review the status of the customer registry and sampling to enhance customer service and customer relations.

-Maintain frequent communication with Lancôme Field Sales/OSC Webco, Training Executives, and AAFES Department Manager.

-Regularly attend Lancôme-hosted seasonal training seminars twice a year and/or digital learning modules.

-Oversee all aspects of the Lancôme business and maximize retail sales.

-Manage cleaning, re-stocking and moving boxes.

-Oversee department counter operations to include sales promotion, personnel, inventory management, training/mentoring responsibilities.

COUNTER MANAGER/

JHS SALES & SERVICES

Oct. 2011 – Jun. 2013

-Maintain awareness of existing competitive ranking and daily knowledge of all sales achievements vs. goal for self and staff.

-Oversee training and development of staff and exchange associates.

-Advise and mentor clients and associates on product knowledge.

-Manage and execute all customer events held at store.

-Review the status of the customer registry and sampling to enhance customer service and customer relations.

-Maintain frequent communication with JHS Field Sales and AAFES Department Manager.

-Regularly attend JHS brands (Jack Black, Bliss, Too Faced, Smashbox, Dermablend, Go Smile, Strivectin, and Murad) hosted training webinars and/or digital learning modules.

-Oversee all aspects of the JHS brand(s) business and maximize retail sales.

-Manage cleaning, re-stocking and moving boxes.

-Oversee department counter operations to include sales promotion, personnel, inventory management, training/mentoring responsibilities.

ASSOCIATE PROJECT DIRECTOR/

TSYS (TOTAL SYSTEMS SERVICES, INC.)

Jan. 1997 – Feb. 2010

-Manages the execution of projects in accordance with organization's project management methodology.

-Develops, prioritizes and submits project plans, budgets and methodologies across a range of key projects.

-Defines project resources, performance reviews and post implementation evaluations.

-Takes ownership of the successful implementation of a set of projects.

-Manages the work of project managers.

-Advises on the most complex or critical projects; monitors progress and performance against the project plan; identifies and resolves operational problems and minimizes delays.

-Evaluates and authorizes changes that significantly impact the scope, budget, or timeline of a project.

EDUCATION

MANAGEMENT AND SUPERVISORY DEVELOPMENT/

COLUMBUS TECHNICAL COLLEGE

Graduated

Critical Thinking

Digital & Interpersonal Communication

Creative Problem Solving

Continuous Improvement

“Hands On” Project Management

Supply Chain Management

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