Sales Business Manager
Resume:
LAURA E. BENCOSME
******@***.***
LANGUAGES
English
Spanish
SKILLS
Goal driven
Communication
Self-motivation
Time Management
Ability to work under pressure
Leadership
Adaptability
Attentiveness
Customer service
Planning
Teamwork
Creativity
Proficient in Microsoft Office
Planogram/Floor Setup
Experience with command (i.e. military exchange retail)
EXPERIENCE
SALES BUSINESS MANAGER/
PACESETTER ($226,557 NET SALES 2020)
Apr. 2019 – CURRENT
-Maintained awareness of existing competitive ranking and daily knowledge of all sales achievements vs. goal for self and staff.
-Followed goals to maximize sales and productivity.
-Maintained frequent communication with Sales Area Manager and senior store management.
-Provided supervision to staff while overseeing department operations in addition to inventory management, sales promotion, financial, and event planning/execution.
-Attended training webinars and/or digital learning modules.
-Oversaw all aspects of The Edge Beauty brand(s) and/or Dillard’s business to maximize retail sales.
-Managed cleaning, re-stocking and department marketing.
-Performed opening and closing routines.
-Oversee training and development of staff.
-Advised, demonstrated and mentored clients and associates on product knowledge.
-Managed and executed customer events.
-Reviewed and updated customer registry.
-Assisted in hiring process.
-Created loyalty card program for clientele.
-Maintained sales across a variety of products such as skincare, fragrances, supplemental health and beauty tools and appliances.
-Brands Represented: Jack Black, Anastasia, Philosophy, Smashbox, Dermablend, Simple Human, Strivectin, Glam Glow, Origins, Goli, Sigma, NYX, Urban Decay, PMD Beauty, Mario Badescu, Osmotics, Deborah Lippmann, Finchberry, and more.
KEY HOLDER/
BATH AND BODY WORKS
Jun. 2018 – Apr. 2019
-Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directive when assigned as manager on duty.
-Oversee training and development of staff.
-Advise and mentor clients and associates on product knowledge.
-Manage and execute all customer events held at store.
-Review the status of the customer registry and sampling to enhance customer service and customer relations.
-Support delivering sales plan through effective execution of store and operational tasks.
-Participate in hiring process by screening and scheduling interviews for candidates.
-Oversee all aspects of the Bath and Body Works business and maximize retail sales.
-Manage cleaning, re-stocking, moving boxes, and assist in floorsets, window changes, visual representation, signage placement, etc.
-Oversee branch store operations to include sales promotion, personnel, financial, inventory management, training/mentoring responsibilities.
COUNTER MANAGER/
PRIME TEAM SERVICES
Apr 2014 – Jun 2018
-Maintain awareness of existing competitive ranking and daily knowledge of all sales achievements vs. goal for self and staff.
-Oversee training and development of staff and exchange associates.
-Advise and mentor clients and associates on product knowledge.
-Manage and execute all customer events held at store.
-Review the status of the customer registry and sampling to enhance customer service and customer relations.
-Maintain frequent communication with Lancôme Field Sales/OSC Webco, Training Executives, and AAFES Department Manager.
-Regularly attend Lancôme-hosted seasonal training seminars twice a year and/or digital learning modules.
-Oversee all aspects of the Lancôme business and maximize retail sales.
-Manage cleaning, re-stocking and moving boxes.
-Oversee department counter operations to include sales promotion, personnel, inventory management, training/mentoring responsibilities.
COUNTER MANAGER/
JHS SALES & SERVICES
Oct. 2011 – Jun. 2013
-Maintain awareness of existing competitive ranking and daily knowledge of all sales achievements vs. goal for self and staff.
-Oversee training and development of staff and exchange associates.
-Advise and mentor clients and associates on product knowledge.
-Manage and execute all customer events held at store.
-Review the status of the customer registry and sampling to enhance customer service and customer relations.
-Maintain frequent communication with JHS Field Sales and AAFES Department Manager.
-Regularly attend JHS brands (Jack Black, Bliss, Too Faced, Smashbox, Dermablend, Go Smile, Strivectin, and Murad) hosted training webinars and/or digital learning modules.
-Oversee all aspects of the JHS brand(s) business and maximize retail sales.
-Manage cleaning, re-stocking and moving boxes.
-Oversee department counter operations to include sales promotion, personnel, inventory management, training/mentoring responsibilities.
ASSOCIATE PROJECT DIRECTOR/
TSYS (TOTAL SYSTEMS SERVICES, INC.)
Jan. 1997 – Feb. 2010
-Manages the execution of projects in accordance with organization's project management methodology.
-Develops, prioritizes and submits project plans, budgets and methodologies across a range of key projects.
-Defines project resources, performance reviews and post implementation evaluations.
-Takes ownership of the successful implementation of a set of projects.
-Manages the work of project managers.
-Advises on the most complex or critical projects; monitors progress and performance against the project plan; identifies and resolves operational problems and minimizes delays.
-Evaluates and authorizes changes that significantly impact the scope, budget, or timeline of a project.
EDUCATION
MANAGEMENT AND SUPERVISORY DEVELOPMENT/
COLUMBUS TECHNICAL COLLEGE
Graduated
Critical Thinking
Digital & Interpersonal Communication
Creative Problem Solving
Continuous Improvement
“Hands On” Project Management
Supply Chain Management
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