OBJECTIVE

Seeking a position where in potential for growth in diversified areas of management leading to value-added decision making.

CURRICULUM VITAE

NAME : SHAMMIN ANBUVELOO

IC NO : 980***-**-****

ADDRESS : TBG 856 JALAN RUMBIA KAWASAN SATU, KAMPUNG PANDAN, KLANG

PHONE NO : 012-*******

EMAIL : adlva1@r.postjobfree.com

PERSONAL PARTICULARS

Age : 23

Religion : Hinduism

Nationality : Malaysian

Gender : Female

Date of Birth : 12 January 1998

Marital Status : Single

Race : India

EDUCATIONAL BACKGROUND

UPSR : SK Convent Bukit Mertajam, Penang - 2010

PMR : SMK Batu Kawan, Penang – 2013

SPM : SMK Perempuan Bukit Kuda, Kelang – 2015

LANGUAGE SKILL

Profiency (0 = Poor- 10 = Very Good)

LANGUAGE

WRITING

SPEAKING

BAHASA MALAYSIA

10

10

BAHASA INGGERIS

10

10

COMPUTER SKILL

Computer skills

Perfect Communication Skills

Time Management Skills

Leadership Skills

MS Office

Google drive

Email

EMPLOYMENT HISTORY

COMPANY : PARKSON (KLANG PARADE)

POSITION : Customer Service

DURATION : JAN2016 - APR2017 (1 YEAR 4 MONTH)

JOB SCOPE :

Resolve customer complaints via phone, email, mail, or social media

Use telephones to reach out to customers and verify account information

Assist with placement of orders, refunds, or exchanges

Greet customers warmly and ascertain problem or reason for calling.

COMPANY : DB Schenker Logistics Sdn.Bhd

POSITION : Admin Clerk (Import & Export Documentation)

DURATION : MAY2017 - MAY2019 (2YEAR)

JOB SCOPE :

Collaborating with procurement staff to list expected deliveries.

Receiving shipments and signing paperwork upon receipt.

Unloading packages from incoming trucks.

Inspect contest to ensure they are undamaged.

Verify packages according to order and invoices (quantity, quality, price etc.)

Label deliveries and allocate them to their designated place.

Ensure invoices are signed and paid for satisfactory deliveries.

Maintain accurate records and assist in inventory control.

Once receive file from operation we need to chase for shipping instruction (SI) within 48hrs from shipper.

Shipping Instruction have to get from booking party/shipper.

Once receive SI we have to generate draft within 30 minutes and give to same person who provide SI (Destination Agent).

We have to ask operation to check the draft.

If we have any amendment advise by customer immediately we have to amend and send to customer.

Other than draft, customer will request- shipping cert(SC).

Will receive B/L confirmation from customer who we send draft (have to print the mail & keep in the file the confirmation.

Send the pre-alert to agent.

If vessel sailed can send TDR/FINALISED BL.

Formatted BL send to customer after vessel sailed.

At last invoice and close the file.

Once customer confirm it can be either:-original or telex.

COMPANY : PNA SMART SOLUTIONS

POSITION : CUSTOMER SERVICE

DURATION : JAN2016 - APR2017 (1 YEAR 4 MONTH)

JOB SCOPE :

Open and maintain customer accounts by recording account information.

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Maintain financial accounts by processing customer adjustments.

Recommend potential products or services to management by collecting customer information and analysing customer needs.

Prepare product or service reports by collecting and analysing customer information.

Contribute to team effort by accomplishing related results as needed.

Manage large amounts of incoming calls.

Generate sales leads.

Identify and assess customers' needs to achieve satisfaction.

Build sustainable relationships of trust through open and interactive communication.

Provide accurate, valid and complete information by using the right methods/tools.

Meet personal/team sales targets and call handling quotas.

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies.

Resolve customer complaints via phone, email, mail or social media.

COMPANY : CELLINI DESIGN CENTER SDN BHD

POSITION : ADMIN CLERK

DURATION : JULY 2021 – APRIL 2021 (10 MONTH)

JOB SCOPE :

General reception support such as answering telephone calls & attend to visitors.

Handle general administrative & clerical support.

Maintain & upkeep documentation.

Assist in daily administrative.

Issue quotation for moving service.

Have to do job sheet for daily delivery as delivery schedule.

Prepare bills, store copy according the delivery.

Check store.

Have to receive parcel.

Any other relevant duties as may be assigned by head of the department.

CAREER NEEDS

Seeking for a challenging career, opportunity for career development in a highly conducive and professional environment and involvement in decision making process.

Willing to Relocate: Yes

Willing to Travel: Yes

Have an Own Transport: Yes

Expected Salary: RM2000.00

Availability: Immediately

REFERENCE

Name : Arvind Chu

Position : Manager

Company : Cellini Design Centre Sdn.Bhd

Phone No : 011********

Contact this candidate