PAMELA UNFERTH

*** ******* ******, **** ** Lac, WI 54935

920-***-****

PROFESSIONAL SUMMARY

Seasoned Customer Service Representative with over 30 years in the corrugated industry. Motivated leader with strong organizational, prioritization abilities, and problem solving skills. Areas of expertise include the Witron system with regards to building of specs, entering customer orders, maintaining price lists, and creating and maintaining inventory levels for warehouse accounts. Background also includes pricing for the Fond du Lac facility when they were on the HRMS system, which included creating spec files to quote along with all the pricing. Currently a back up to the Customer Service Manager for vacations and other absences. Also trained other IP plants on the HRMS system when it was active. Excellent communication skills with internal and external customers and a drive for positive relationships and collaborated teamwork .

EXPERIENCE

International Paper, 1989 to current

Customer Service Lead person between 2 IP plants-backup CS manager

Communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships and support effective manufacturing and shipping operations.

Following all safety rules and practices

Communicating the status of orders to customers

Accurately enter customer orders

Performing Witron file maintenance

Producing accurate estimates and quotations for the FDL plant in HRMS

Initiating, entering, and/or processing customer complaints

Maintaining excellent business relationships with customers

Verifying and adjusting warehouse inventories, reorder quantities, and ship quantities including working on aged inventory

Assisting with resolutions to accounts receivable issues

Working as part of the facility team to continuously improve business processes

Conducting business with farm out suppliers

Working with tooling suppliers as directed

Maintaining teamwork with other associates/departments

Maintaining excellent housekeeping and organization of work areas

Cross training in the department to cover for absences

Trainer for other IP plants on the HRMS

Work on aged inventory with customers

Utilize the TICs system in regards to quality issues

Backup the Customer Service Manager during vacations and other absences

Participated in V6 training for Witron and trained others including all customer service and shipping

EDUCATION

Waupun High School

Diploma

Graduated 1982

SKILLS

Efficient in Witron and IP systems

Excellent Time Management

Great Judgment and Decision Making

Complex Problem Solving

Excellent Communication/interpersonal skills

Great Organizational Skills

Pricing experience

Excellent Leadership and delegation skills

Working knowledge of word, excel, and all customer service mainframe programs

Training and teaching experience

Project management skills

Believe in the total quality approach in regards to managing

Microsoft Office

Microsoft Excel

Microsoft Word

ACTIVITIES

Active in the community with volunteering for the Fond du Lac Humane Society for special events . Part of a team for the Sandi Paws Rescue Committee in organizing monthly events in the area. Active team member for Frosty’s fosters which also saves animals in our local communities. Helping with organizing and planning events and volunteering for special projects associated with these organizations.

REFERENCES

Sandra Greene Phone#920-***-**** Email: adlv85@r.postjobfree.com

Michael Ptaschinski Phone#920-***-**** Email: adlv85@r.postjobfree.com

Slate Fuller Phone#920-***-**** Email: adlv85@r.postjobfree.com

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