Customer Service Manager

RESUME

Evangeline Bell

Country of Citizenship: United States

**** ***** *****, ******, ********* 70092

504-***-****/ **************@*****.***

I am a highly motivated Customer Service oriented person with over 25 years of experience in multiple fields within the retail industry seeking an opportunity with your great company.

Employer: Walmart

Title: Customer Service Manager

August 2017- October 2020

Duties:

Effectively supervised day to front end operation

Trained & Mentored Customer Service Associates.

Ensured duty placement of scheduled cashiers. Scheduled and monitored cashier lunch and rest breaks.

Ensured sufficient money disbursements to the store's front-end operations to Cashier Stations, Service Desks, and Money Gram areas.

Addressed & resolved consumer complaints, including developing solutions regarding replacements & returns of merchandise, and service warranty issues.

Ensured compliance to merchandise returns.

Ensured returned merchandise re-stocked, & damaged returned items placed into the store claims department.

Employer: Walmart

Title: Claims Supervisor

July 2013 - August 2017

Duties:

Ensured returned merchandise received from the store's service desk shipped to off site destinations.

Ensured claims routed to Appropriate Suppliers.

Finalized warehouse truck orders.

Assigned appropriate Purchased Orders to Vendors. Coordinated Store donations to various charities.

Conducted research and resolved non payment obligations.

Employer: Walmart

Title: Claims Supervisor

August 2007 - August 2017

Duties:

Processed incoming merchandise from private vendor's and company deliveries.

Coordinated distribution of merchandise with store department leads.

Enured appropriate credits allotted from vendors on returned/damaged merchandise.

Scheduled Claims Associates duty hours

Employer: Walmart

Title: Accounting Supervisor F/T

June 2004 -August 2007

Duties:

Prepared Bank drafts for store money deposits.

Prepared Appropriate funds for cash register placements.

Assisted & resolved incidents involving customers with issues concerning NSF & Stop Payment checks.

Prepared work schedules for accounting associates.

Researched and resolve overages & cash register shortages

Education: College: (60hrs)

References upon request.

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