Data Entry Assistant
Resume:
SUMMARY
SKILLS
EXPERIENCE
ASPEN
MCLELLAN
*************@*****.***
Ariss, ON N0B 1B0
Dependable Disability Calculation Analyst with 3 years experience in the insurance industry. Focused on delivering exceptional results through strong time management, communication and team work abilities.
• Transcribing
• Database management
• Insurance billing
• Inventory controls
• Verifying data accuracy
• Meticulous attention to detail
• Quality assurance
• Critical thinking
• Customer service
• Organization
• Conflict resolution
DISABILITY CALCULATION ANALYST 04/2020 to Current Manulife Financial - Waterloo, ON
• Handled 100+ claims weekly for short-term disability and long-term disability.
• Contacted plan sponsors weekly for claimants earnings report. Calculated amounts owed to claimants and issued payment for appropriate compensation to close claims completely.
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Determined and recovered overpayments on short-term disability and long-term disability claims.
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Worked closely with case managers to deliver project requirements, develop solutions and meet deadlines.
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• Provided training for new team members.
Demonstrated self-reliance by meeting and exceeding workflow needs, as well as assisting other departments.
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DATA ENTRY ASSISTANT 07/2019 to 04/2020
Ricoh - Cambridge, ON
• Retrieved and inputted auto and property applications in company databases.
• Flagged underwriting risks for all auto and property applications.
• Triaged auto and property applications that met underwriting requirements.
• Set up major fleets in RTM.
• Handled pull requests for the entire company.
• Identified errors in data entry and related issues for the department. Answered incoming phone calls and directed callers to appropriate departments and personnel.
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Maintained quality levels above prescribed minimums to support team productivity and efficiency.
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INTERNAL SERVICE ADVISOR 01/2019 to 06/2019
Aviva - Oakville, ON
• Worked out of multiple queues specific to clients needs.
• Set up new automobile claims, and guided clients through the claims process.
• Answered clients questions and discussed options over telephone and email. Improved operations by working with team members and clients to find workable solutions.
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• Exceeded customer satisfaction by finding creative solutions to problems. EDUCATION AND
TRAINING
DATA ENTRY ASSISTANT 09/2018 to 01/2019
Ricoh - Cambridge, ON
• Retrieved and inputted auto and property applications in company databases.
• Flagged underwriting risks for all auto and property applications.
• Triaged auto and property applications that met underwriting requirements.
• Set up major fleets in RTM.
• Handled pull requests for the entire company.
• Identified errors in data entry and related issues for the department. Answered incoming phone calls and directed callers to appropriate departments and personnel.
•
Maintained quality levels above prescribed minimums to support team productivity and efficiency.
•
DIETARY AIDE 10/2016 to 08/2018
The Elliott Community - Guelph, ON
• Set dining room before patients arrived to maintain efficiency of meal services. Collaborated extensively with interdisciplinary care team to meet nutritional needs of each resident.
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• Served specific meals to patients with special dietary needs.
• Used dishwasher to wash plates, cups, utensils, serving tools and cooking equipment. John F. Ross Collegiate Vocational Institute - Guelph, ON 06/2018
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