MONJUR HOSSAIN

** ********* ***** ****: 416-***-****

Brampton, On, L7A 0V2 adlv7b@r.postjobfree.com

Objectives: To be associated with a firm, that provides career development opportunities and to contribute in its progress through my Knowledge and skills.

Summary of skills

. Strong communication skills.

. Excellent customer service skills.

. Highly motivated professional.

. Ability to work effectively and productively under pressure.

. Ability to effectively work with individuals at all levels.

. Excellent communication skills to manage and liaise with business and technical.

. Consultants to explore business process improvement opportunities.

. Certified Food handler

. First aid trained.

. Certified Mortgage Agent.

. Proficient in: HTMLS, HTML

EDUCATION

Bachelor, Sheridan College- Brampton 08/1995-06/1997

Major: Business Administration- Accounting and Financial Management.

Professional Experience

Restaurant General Manager 2009-Present

FMI NATIONAL-PIZZA HUT, Brampton, On

. Oversee Operation in all aspects of the Business.

. Maintained all Food safety standard and pass all quarterly food safety audit conducted by 3rd parties (Steritec)

. Responsible for hiring, training, cross-training and retaining in various levels.

. Constantly working towards achieving excellence in quality-of-service rating.

. Used effective marketing Strategies to increase sales.

. Maintained Food and Labor cost by forecasting sales and food on a daily/weekly basis.

. Created an environment where everyone strives to give 100% to customers/guests.

FINANCIAL SERVICES MANAGER 2004-2009

BMO- BANK OF MONTREAL

. As a Financial services manager, my duties were to fulfil clients need by providing services like, Mortgages, loans, investment and everyday banking needs.

. Communicated with customer and directly control the idea the customer takes about the company.

. Answered various inquiries in a simple and clear way so that customer can interact and respond, and built long- term relationships with clients in order to ensure their loyalty to the company and always dealt with it.

. Built a rapport where customers keep coming back and giving reference their friends and families.

. Always met target which was given by the bank and always exceeded given targets.

. Always went extra miles to put customer at first.

MULTI STORE OPERATION MANAGER 2000-2004

CARA OPERATION, LESTER B PEARSON INTERNATIONAL AIRPORT

. Oversaw operation in all three terminals as TIM HORTONS Brand Manager.

. Responsible for whole operation of the Business in store level.

. Responsible for hiring, training, and retaining in various level.

. Responsible Monitoring labor/food cost and Financial numbers on a daily and weekly basis. Create an environment where everyone strived to give 100%.

FOOD SERVICE- TRAY AIDS 1987-2004

Credit Valley Hospital- Mississauga

. Prepared food trays for patients and delivered to their room in dinner time.

. Ensured all food delivered to patients on a timely manner and all food safety measures are taken accordingly.

INTEREST AND ACTIVITIES:

. Always eager to learn new things.

. Planning new marketing strategies to improve work environment.

. Enjoy organizing work area.

RESTAURANT GENERAL MANAGER 1984 – 2000

PEPSI CO- PIZZA HUT

. Same role as my current job.

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