Name: Víctor Hugo Morales Ramírez

Domicile: Antonio García Cubas 62-5

Col. Obrera Delegación Cuauhtémoc

Cp. 06800 single 46 years old nationality: mexican

Telephone: 73141819 cellular: 044**-********

Email: adlv6y@r.postjobfree.com

Previous Employments

HSBC (BITAL)

Service executive (universal cashier) February 1997- May 1999

Customer service at the window, product promotion, vault and currency management, account control and branch operation work.

Own computer business January 2000 - December 2006

Configuration of networks, assembly, repair and sale of computer equipment.

IEDF

Electoral Assistant May-August 2006

Administration of resources for the integration of boxes, training of the members of boxes, responsibility for logistics and supervision of the places assigned for local elections.

Telmex Infinitum Sep 2006-March 2007

Technical support via telephone infinitum September 2006 - January 2007

Advice and technical support for the solution of problems with connection to the internet via remote, assignment of mail accounts, connection tests, links and generation of reports to channel their follow-up to the next level.

Supervisor Ricardo Chávez

ADT

Executive in Technical Support April 2007 - July 2009

First level technical support in inbound and outbound calls, generation of reports for channeling personnel in the field, repair budget or expansion of the ADT system.

Supervisor Oscar Zetina

Central de Alarmas de México - Station operator

Alarm monitor, logistics management of the events raised, as well as its follow-up. Assignment of work and roles for central station operators. Preparation of reports of activities of the central station, weekly and monthly.

December 2011 to September 2012

Grupo Salinas Application Technical Support December 2012- April 2014

Remote technical assistance for Salinas group companies. Modification in the database through queries in SQL, to resolve operational, administrative and system failures. Review of the data network connection, through remote link to the sites. Generation and channeling of reports generated in Remedy.

MAXCOM

Executive Technical Support November 2013 to April 2014

Remote technical assistance for residential and business accounts, for voice, data and internet services. Link tests, communication, correction of link errors, data validation, monitoring and generation of tickets to reported problems.

Google

Database Capturist May 2014 to October 2014

Update the Street View database in google maps, according to the quality standards and times required, support the supervision area for a better use of capture times and process improvement.

Western Union-Airpak

Help Desk

Project for the implementation of the WU help desk, managing the payment and transfer system in associated businesses, technical support for internal and external second and third level users for reported problems, database management and corporate account management for the system.

Immediate boss: Rene Cruz

Project from October 2014 to December 2014

Edgebound

Technical Functional Analyst

Perform functional technical support of the IBM WebSphere Application Sever, WebSphere Portal and first level of customer service in COSTCO corporate. Attend incidents of systems on site and remotely.

Immediate boss: Omar Oliveros

January-February 2015

TOTAL PLAY

Technical support supervisor

Supervision of technical support activities tripe play of TOTAL PLAY. Manage resources and executives assigned to the position for customer service. Implement new processes, propose new working metrics with the other internal groups, carry out training activities for the assigned personnel and make reports for the review of the call center's objectives.

Immediate boss: Horacio Cortes Cayetano

November 2015-May 2017

TATA Consultancy Services

Systems supervisor

Current job

Responsible for the systems and infrastructure area. Manage and supervise the IT projects of the company. Maintain the company's computer systems and equipment in optimal conditions, conducting audits, reviews, configuration, backups and monitoring. Lead the work team for the attention of the assigned tickets with a better service and quality.

Immediate boss: Sanjay Wagh

June 2017-Currently

Formación Académica

Ingeniero en Electrónica

Especialidad en computación

Mayo 1995 -abril 2005 trunca hasta el 9no cuatrimestre

Universidad Tecnológica de Netzahualcóyotl

Mayo 2009 – Abril 2011 5 de 6 cuatrimestres

Técnico Superior Universitario trunca en Tecnologías de la información y comunicación

Área de Sistemas Informáticos

Ingles: medio-avanzado

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