Data Entry Customer Service

MONIQUE N. MELARA

650-***-**** CELL #

*********@*****.***

OBJECTIVE: To work in a challenging support position with a well established company.

QUALIFICATIONS

Good reputation with clients and coworkers as a knowledgeable and helpful professional.

Ability to solve problems accurately and handle complaints calmly.

Dependable, efficient and adept at relating with a wide range of people, organizations and businesses.

EDUCATION

JEFFERSON HIGH SCHOOL

Amd MISSION STREET

DALY CITY, CA 94014

(GED Serramonte Del Ray)

EMPLOYMENT

UNION STREET SPORTS BAR. 115 MASON STREET SAN FRANCISCO,CA 94112

Cocktail waitress,customer service,taking drink orders from customers, bar back, cash handling, credit card tabs, cashier, changing the beer taps .

SEPT 19-MARCH 20Linda Mar Rehab 650-***-****

San Pedro Terrace Rd

Pacifica,Ca 94403

Director of nursing assistant, scheduling the cnas, nurses & receptionist for monthly n daily schedules, Customer service,answering phones,scheduling patients,arranging transportation to and from their doctors appointments, dealing with doctors,data entry, admissions, multiple tasks, faxing,copying, assisting our DSD. charting, helping the nurses out with their T.O .

SEPT 17- JAN 19 Westlake Dental Care

341 Westlake Dental Care suite 224

Daly City, Ca 94015

Front Desk, Answering phones, scheduling patients, dealing with insurance, billing, debt credit card system,care credit,windows, printing, faxing, emailing, data entry, preparing patients rooms, helping the dentist . Multiple duties .

June 12-Oct 16 Linda Mar Rehab 650-***-****

San Pedro Terrace Rd

Pacifica,Ca 94403

Customer service,answering phones,scheduling patients,arranging transportation to and from their doctors appointments, dealing with doctors,data entry, admissions, multiple tasks, faxing,copying, assisting our DSD. charting, helping the nurses out with their T.O .

Feb 07-Dec 09– Hyatt Regency Hotel 650-***-****

1333 Old Bayshore Highway

Burlingame, Ca 94010

Customer Service, Answering more than 200 calls a day, PBX operator, wake up calls for

Guest, data entry, faxing, copying, windows 00,Me, Microsoft word, Internet, guest request

May 05-May 06 - Jameco Electronics 650-***-****

1355 Shoreway Road

Belmont, Ca 94055

Customer Service, Answering more than 75 calls a day, call center, returning customers

Calls, Electronics, checking voicemail, processing RMA, checking status on customers

Packages on web, emailing customers with status, Windows 95-00, Faxing, Copying.

May 01-May 05 - National Imaging Associates 650-***-****

1150 Bayhill Drive Ste. #200

San Bruno, CA 940355

Customer Service, Answering more than 150-300 calls a day. Medical Health Insurance,

Faxing, Filing, Data Entry, Window 95-98, conversing with Doctors and Nurses, checking on

The status of patients.

Nov 98-April 01- S&C Ford 415-***-****

211 Industrial Street

San Francisco, CA 94112

Customer Service, Answering phones, Data Entry, Windows 95-98, Printing invoices for

Customers, Faxing, Filing, Cashier.

Dec 96-Oct 97 – Longs Drug’s Store 650-***-****

1329 El Camino Real

Redwood City, CA 94080

Cashier, Inventory, Sales, Customer Service, Sales (10 key)

Jan 95-Nov 96 - Fashion-N-Save 650-***-****

280 Metro Center #39

Colma, CA 94015

Cashier, Sales, Customer Service, Bookkeeping, Stock, Answering phones, Inventory.

**References Upon Request

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