Max Castro González
LOCAL ADDRESS Los Lagos, Heredia.
Universidad Latina de Costa Rica
Master in Communication and Marketing
B.A. in Public Relations (RRPP)
March 2019 – April 2020
January 2015 – December 2018
April 2010 – February 2015
Grupo Gente más Gente S.A.
Digital Media Supervisor
Responsible for a team of 15 people specialized in social networks and digital tools.
Focus the strategies according to the seasonality of the year to generate more placement.
Preparation and analysis of statistics according to the life cycle of the leads until the sale is completed.
Administration and use of tools such as Live Chat, Byom, Ucontact and Hubspot.
Compliance with monthly goals established based on the annual budget indicated by management.
Conduct monitoring and coaching sessions to develop advisors and increase their sales effectiveness and compliance.
Interaction with other areas in order to verify processes and situations that could affect the correct operation and management of sales, as well as to identify bad practices or suspicious activities.
Credix World S.A.
Telemarketing Manager / Call Center Supervisor
Personnel management at C.R. as in Venezuela
Design and development of strategies in sales and marketing.
Establish measurement goals and indicators for the personnel of the area.
Coordination and administration of work teams
Recruitment and Selection by competences
Resolution of disputes.
Coaching and follow-up of the work team.
Monitoring and supervision visits to Venezuela.
BANK OF AMERICA (BA CONTINUUM)
Electronic Claims Analyst
Telephone customer service of the bank to resolve different situations that arose with their bank accounts.
To identify suspicious and fraudulent transactions on customer accounts.
Resolve conflict situations between the client and the merchant due to unfulfilled agreements, wrong products, improper and / or unauthorized charges.
Satisfy in some way the needs and inquiries of customers.
Block cards in case of suspicious situations.
Follow and apply standards of service and quality in the attention of each of the clients.
English proficiency 85%.
Proficient in Office, Windows environment and many specials systems..
Excellent communication, analytical, and quantitative skills.