Resume

Max Castro González

adlv5y@r.postjobfree.com

LOCAL ADDRESS Los Lagos, Heredia.

ID: 7-0108-0826

PHONE 8815-4958

EDUCATION

****-****

**** - ****

Universidad Latina de Costa Rica

Master in Communication and Marketing

B.A. in Public Relations (RRPP)

WORK EXPERIENCE

March 2019 – April 2020

January 2015 – December 2018

April 2010 – February 2015

Grupo Gente más Gente S.A.

Digital Media Supervisor

Responsible for a team of 15 people specialized in social networks and digital tools.

Focus the strategies according to the seasonality of the year to generate more placement.

Preparation and analysis of statistics according to the life cycle of the leads until the sale is completed.

Administration and use of tools such as Live Chat, Byom, Ucontact and Hubspot.

Compliance with monthly goals established based on the annual budget indicated by management.

Conduct monitoring and coaching sessions to develop advisors and increase their sales effectiveness and compliance.

Interaction with other areas in order to verify processes and situations that could affect the correct operation and management of sales, as well as to identify bad practices or suspicious activities.

Credix World S.A.

Telemarketing Manager / Call Center Supervisor

Personnel management at C.R. as in Venezuela

Design and development of strategies in sales and marketing.

Conducting trainings

Establish measurement goals and indicators for the personnel of the area.

Coordination and administration of work teams

Recruitment and Selection by competences

Resolution of disputes.

Coaching and follow-up of the work team.

Monitoring and supervision visits to Venezuela.

BANK OF AMERICA (BA CONTINUUM)

Electronic Claims Analyst

Telephone customer service of the bank to resolve different situations that arose with their bank accounts.

To identify suspicious and fraudulent transactions on customer accounts.

Resolve conflict situations between the client and the merchant due to unfulfilled agreements, wrong products, improper and / or unauthorized charges.

Satisfy in some way the needs and inquiries of customers.

Block cards in case of suspicious situations.

Follow and apply standards of service and quality in the attention of each of the clients.

SKILLS

English proficiency 85%.

Proficient in Office, Windows environment and many specials systems..

Excellent communication, analytical, and quantitative skills.

Contact this candidate