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Customer Service Manager

Rialto, CA
April 22, 2021

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Isabell Freewalker

*** * ******* ***, ****** CA C:

828-***-**** Objective

I have an enthusiastic, diligent personality and am looking for a position that will grow into a career. I am always excited to take on more responsibilities as an employee. I enjoy creating an environment that maximizes the customer experience and promotes collaboration among team members.


Asheville High school, Asheville, NC, Graduated (06/17) Food Safety Education: Prostart 1 (2015)

Work Experience

Foundry Hotel

Night Audit Manager - 9/20-03/21

● Balancing accounts from day shift

● Managing and updating all official documentation pertaining to the role

● Running Night Audit program and solving any technical issues

● Making sure the hotel runs smoothly and any problems that occur get promptly fixed

● Informing other Night Audit employees on proper protocols to ensure success during their shifts

● Checking/Solving any negative reviews from previous or current customers Michaels

Floor Staff - 10/19-02/20

● Provided excellent customer service and prompt assistance to all clients throughout the store

● Maintained a clean and organized store environment

● Replenished all supplies as necessary

● Proactively managed customer transactions

● Operated a cash register with efficiency and accuracy

Alex Garrow Hair Studio

Assistant Hair Stylist - 09/19-03/20

● Provided excellent customer service and prompt assistance to all clients

● Proactively created weekly schedule for client appointments

● Maintained a clean and organized studio environment

● Kept track of inventory and replenished all supplies as necessary Isabell Freewalker

201 E Randall Ave, Rialto CA C: 828-***-**** Mellow Mushroom

Front of House Staff - 02/19-09/19

● Extensive knowledge of menu items

● Attended to customer's needs to ensure quality service

● Worked quickly and efficiently supporting a productive work environment

Regal Entertainment Group - Biltmore Grande Stadium 15 Manager - 11/16-02/19

● Supervised a variety of positions to ensure the successful day to day operations of the Regal Theaters, including the customer service positions, ticket takers, ticket sellers, ushers, replenishment team, and back of house positions

● Developed the weekly work schedule for all floor staff

● Provided exceptional customer service and resolved all situations arising within customer service

● Trained new team members in all positions

Doyle’s Cedar Restaurant

Front of House Staff - 02/14-07/16

● Welcomed customers into the restaurant

● Managed table assignments and flow of work for wait staff

● Consistently kept the environment clean and prepared for future customers

● Consistently provided professional, friendly and engaging service

Additional Qualifications:

Management experience

Outstanding work ethic

Goal oriented and possess keen problem solving skills

Passionate about exceptional customer service

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