Service Representative Administrative Assistant
Resume:
BL
***Broderica LaJoie***
*************@*****.***
Ocala, Florida 34470
**Professional Summary**
*Proactive Freelance Consultant with exemplary skills in: Writing,Accountant,Customer SRVC,Editing and Proofreading. Engaging and smart with ability to positively contribute to team-based environments while meeting tight deadlines.
*Ambitious Freelance Consultant with excellent Self-assurance.communication skills and management & business skills.
Highly effective at supporting multiple projects and defining best solutions.
*Industrious Independent Contractorwith successful history developing Expert & Professional intelligence to improve business operational planning and implementation.Exceptional at applying vast knowledge of business best practices, regulatory standards and optimal control systems to support growth and success. Reliable quantitative analyst with accuracy and efficiency in comprehension of company metrics.
*Successful at promotion of company advancements and boosting Exceptional performance.Consistent at reaching revenue targets through leveraging of BI data and production of well-executed recommendations.
*Hard Working entrepreneur with over 14 years of experience providing excellent service as a member of professional construction team. Familiar with safety regulations and occupational hazards. Providing in-depth knowledge of concrete types and gravel, sand, water and concrete mixing techniques. Safely operates forklifts, trowels and paving machines. *Customer Service Representative with over 12 years of successful experience in communication skills, adaptability skills, empathy and persuasive kills, self control & taking responsibility. Recognized consistently for performance excellence and contributions to success in the Customer Support industry. Strengths in knowledge, proficiencies and talents.
backed by training in Medical Coding and Billing.
Experienced Administrative Assistant with over 11 years of experience in Clerical. Excellent reputation for resolving problems, improving customer satisfaction.
***WORK-HISTORY***
--Broderica LaJoie - Independent Contractor OCALA, FL05/2017 - Collaborated closely with clients to better understand the entire project scope. Delivered outstanding service to customers to maintain and extend relationships for future business opportunities Evaluated consistency and importance of different business intelligence data against needs to determine optimal courses of action. Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes. Gained experience and recognition for ability to analyze and follow manuals, schematic diagrams, blueprints and other specifications
-Assisting With Perfection (call center): P.T. Work from Home 11/2017- Current Occupation: Assisting Clients with their Insurance Claims, scheduling for Renewal or Adding to Claim and Closing Claims
--Sitel - Customer Service Representative OCALA, FL 04/2010 - 04/2015 Answered customer telephone calls promptly to avoid on-hold wait times. Educated customers on promotions to enhance sales.
Offering advice and assistance to customers, paying attention to special needs or wants. Responded to customer requests for products, services and company information.Provided primary customer support to internal and external customers in
fast-paced environment. Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
--Ansafone - Customer Service Representative Ocala, FL 10/2006 - 10/2010 Answered customer telephone calls promptly to avoid on-hold wait times. Offers advice and assistance to customers, paying attention to special needs or wants. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Evaluated account and service histories to identify trends, using data to mitigate future issues
--Printing Concepts -Administrative Assistant Marietta, GA 08/2000 02/2010 Coached new employees on administrative procedures, company
policies and performance standards. Created PowerPoint presentations for business development purposes. Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels. Maintained complex digital filing system for financial information. Drafted professional memos, letters and marketing copy to support business objectives and growth Golden Flake - Receptionist Ocala, FL 11/2008 - 12/2008 Directed incoming calls to internal personnel and departments, routing to the best-qualified department. Kept records, Assisted in administrative duties for the office team, including making phone calls, copies and schedules. Sorted, received and distributed mail correspondence between departments and personnel. Answered high-volume, multi-line telephone, directing calls to appropriate company personnel. Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives. Routed incoming mail and messages to relevant personnel without delay. Corresponded with clients through email, telephone or postal mail. Monitored premises, screened visitors, updated logs and issued passes to maintain security. Keep the reception area clean and neat to give visitors a positive first impression. Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
**SKILLS: Estimations & Quotes,Scheduling,Budgeting,Sales,Appointment Setting,Insurance Knowledge,Social Media,Relationship development,Business operations,Customer support,Technical Support,Clerical,Administration,Problem resolution,Supervision,Process improvement,Data Entry,Typing,MS Office
**EDUCATION: 06/2000 Vanguard High School: Diploma Ocala, FL
-03/2005 Lincoln College of Technology
Windy Hill, Georgia (degree): Associate (gpa): 4.0
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