Cincinnati, OH – 513-***-**** – firstname.lastname@example.org – linkedin.com/in/jesswynn
Senior Operations & Business Management Professional
Achievement-oriented professional with extensive experience in operations management, business administration, and strategic planning. Proven track record of managing complex projects while leading teams and supporting an organization’s overall success. Demonstrates ability to direct all aspects of operations, administration, budgeting, environmental services, and equipment maintenance. Consistently Identifies opportunities for advancing business objectives while implementing practices for process improvement. Value-centric leader who thrives in fast-paced environments delivering both forward-thinking and professionalism.
Team Leadership Skills
Supply Chain Management
Training & Development
Created program for Escort Department improving patient transport times from 48 mins. round trip down to 17.5 mins.
Developed program that increased patient transports from ~60K per year to ~109K per year without additional staff
Launched policy that reduced the overtime of 450 Specialty Resource employees bi-weekly from 119 to 0.5 hours
Reduced the overall cost of company office supplies 56% by managing inventory of supplies and adding par levels
Decreased worker comp claims 65% and lost employee workdays 78% as Project Leader of Safe Patient Handling Team
Served as Leader of Discharge Project for Patient Escort Team saving the medical center more than $100,000 per year
Contributed to helping develop new software to improve overall workflows and communication across systems
Operation Manager 2019-Present
Serves as Director of Operations responsible for leading daily operations of Air Care Mobile Care and Emergency Services consisting of 345 employees. Develops and implements high-impact operational strategies to meet organizational objectives and exceed corporate expectations. Maintains responsibility for driving positive culture through values and customer service standards. Responsible timely and accurate reporting of operations to executive leader. Ensures compliance with government processing and reporting requirements.
Sr. Director warehouse management: Temp
Provided leadership as Materials Management Director Leader supervising, directing, and assisting reporting personnel in completion of daily work assignments. Implemented and monitored materials delivery within the hospital. Developed strategies and resolved conflicts resulting from monitoring workflow. Implemented process improvements to drive operational efficiency
Fresenius Medical Care
Director of Operations 2016 – 2019
Serves as Director of Operations responsible for leading daily operations of 6 outpatient clinics consisting of 250 employees. Develops and implements high-impact operational strategies to meet organizational objectives and exceed corporate expectations. Maintains responsibility for driving positive culture through values and customer service standards. Responsible timely and accurate reporting of operations to executive leader. Ensures compliance with government processing and reporting requirements.
Leads operations in scheduling, inventory, office administration, purchasing, logistics, employee relations, and billing
Coordinates and communicates with vendors to negotiate best pricing on supplies and initiate any cost reductions
Provides oversight for multi-million-dollar budget and exercises both fiscal responsibility and cost control practices
Collaborates cross-functionally to support and promote Fresenius Medical Care general policies and procedures
Margaret Mary Health
Part-Time Business Office Manager 2007 – 2018
Maintained responsibility for supervising, directing, and assisting in daily operations of scheduling, inventory, office processes, education, purchasing, logistics, and billing for Margaret Mary Health. Identified areas of opportunity and implemented industry best practices to drive efficiency and process improvement. Taught two classes per month for Green Belt to Project Team Leaders.
Professional Experience (Cont.)
Revenue Cycle Project Manager 2015 – 2016
Provided leadership as Revenue Cycle Project Manager responsible for overseeing and coordinating all projects within revenue cycle. Directed workflow improvement projects while focusing on maintaining open dialogue with customers. Collaborated cross-functionally with internal and external stakeholders to ensure projects met established milestones and aligned with expectations.
Cincinnati Children’s Hospital
Outpatient Business Manager 2013 – 2015
Served as Outpatient Business Manager responsible for leading daily business operations. Supervised, directed, and assisted in scheduling, inventory, environmental services, office processes, purchasing, logistics, interviews, and billing. Oversaw multi-million-dollar budget for the department. Monitored and enforced Cincinnati Children’s Hospital general policies and procedures.
Operations Manager 2011 – 2013
Provided leadership as Operations Manager responsible for overseeing daily operations and environmental services of Specialty Resource Unit consisting of 450 employees. Collaborated cross-functionally to drive operational excellence and ensure adherence to internal and external guidelines and policies. Directed daily operations of scheduling, inventory, office processes, human resources, employee relations, and customer relations. Managed supply purchasing, vendor relations, and inventory management.
Managed multi-million-dollar budget for Specialty Resource Unit and implemented best practices for cost control
Supported and promoted organizational policies while ensuring alignment with Cincinnati Children’s objectives
Delivered training in process improvements to entry-level staff and assigned projects to drive overall efficiency
Specialty Resource Unit Supervisor 2009 – 2011
Served as Specialty Resource Unit Supervisor responsible for managing daily operations and environmental services of patient escort team. Maintained responsibility for scheduling, coaching, mentoring, hiring, disciplinary actions, and payroll for 50 team members. Improved company work culture by recognizing and celebrating team accomplishments and exceptional performance.
Materials Management Team Leader 2005 – 2009
Provided leadership as Materials Management Team Leader supervising, directing, and assisting reporting personnel in completion of daily work assignments. Implemented and monitored materials delivery within the hospital. Developed strategies and resolved conflicts resulting from monitoring workflow. Implemented process improvements to drive operational efficiency.
Wynn & Where Transport
Business Manager & Owner 1994 – 2005
Transported vehicles for dealerships throughout the Tri-state area as Business Manager. Owned and operated 26 trucks, managed 36 employees in four offices serving over 75 customers. Delivered services for delivery and pick-up of vehicles. Responsible for accounts receivable/payable, securing truck permits, and scheduling delivery and pick-up of vehicles and all vehicle maintenance.
MBA-Indiana University (Bloomington, IN)2015
Bachelor of Science (BS) in Business Administration – Indiana University (Bloomington, IN) (2013)
Associate of Science (AS) in Business – Ball State University (Muncie, IN) (2011)
I2S2 Certification (Infrastructure for Integration in Structural Sciences) (2013)
Safe Patient Handling Certification (2012)
Six Sigma Black Belt Certification (2013) – Safety Coach Certification (2009)