CYRIL D. SALCEDO

Associate Production/Operations Manager Consultant

*** ********* **., ****. *********, Mandaluyong City +63-917-***-**** adlv0l@r.postjobfree.com

SUMMARY

Associate Production Manager for Operations with over 5 years of progressive leadership experience in Production, Project and Client Management.

Amassed 7+ years of extensive knowledge working with big data in the healthcare industry for EMEA region clients.

Managed and completed 3 major business/knowledge transitions projects resulting to an estimated at least 50K USD in financial savings.

Prior to management roles, 3 years of extensive experience as Customer Services Consultant providing technical support in the Banking industry.

SKILLS

Production & Client Management

Supervise daily operations of big data for Production & Client Services of IQVIA Sales Data business, production processes, core products and services.

Helped improved key process improvements by at least 10% delivery time reduction, resulting to annual team recognitions from 2018 to 2020.

Project Management

Managed 3 Knowledge/Process Transition Projects from Bangalore and Paris to Manila hub, achieving both headcount efficiencies and significant financial savings.

People Management

Practice Agile Performance Management, primarily using Workday and Sprout HR.

Conducts performance evaluation, 360 feedback, coaching and team building.

Talent Acquisition

Evidence/Competency Based Interview, Onboarding, Offboarding, and Succession Planning.

Managed to keep attrition rate to a minimum of 10% on annual basis.

Trainings and Self Improvements

LEAN Facilitator/Practitioner and Agile Performance Management – Completed Massive Open Online Courses with applications on processes and headcount efficiencies and team performance management.

ISO 9001 2015 and ISO 27001 – Quality Management System, InfoSec on offsite working strategy.

Leadership Development Program Top Graduate, 2014 – Annual leadership training program of IQVIA for selected high potential employees.

Software

MS Excel, MS PowerPoint, MS Visio, Visual Basic, Confluence, SAS 9.4/EGP, SQL Query Analyzer/Enterprise Manager, SharePoint, Mainframe, Reports Program Generator and Control Language.

WORK EXPERIENCE

2016 –

2020

Associate Manager, Production Operations

IQVIA (Former QuintilesIMS, IMS Health)

Silver Team Award, 2019 – Managed and led the Knowledge Transition projects from Paris to Manila hub resulting to 3 FTE savings (1 Assoc Dir., 2 Specialists) from Paris office.

Client Delight Team Award, 2018 – Improved turnaround time (10%) of EHPP Audit (Ethical Data Audit in France) delivery dates for 2018 vs 2017.

Superstar Team Award, 2017 – Process improvements (automations) totaling of more than 50 hours of time savings for the Client Services and Production processes of Belgium Local Office Teams.

Remote Work Project – Conducted research and analysis covering ISO 27001 standards and practices for Remote Work (Teleworking) policy amendment proposal.

2014 –

2016

Team Lead, Production Operations

IQVIA (Former QuintilesIMS, IMS Health)

Client Delight Individual Award, 2015 – Commended by French Managers for improving local team structures resulting to 3 resource back up efficiency and annual 1 FTE efficiency saving in the succeeding years.

Managed Client Services transition project from Bangalore to Manila hub resulting to 4 FTE savings (1 Team Lead, 3 Specialists).

Proposed Evidence/Competency Based Interviews as a process in conducting interviews for potential applicants.

2012 –

2014

Production Analyst, Production Operations

IQVIA (Former QuintilesIMS, IMS Health)

Part of pilot teams in EMEA Region for the acquisition of French production processes from IMS Bangalore to Manila Production Hub resulting to 1 FTE savings.

Meet and or exceeds production KPI’s of 100% accuracy and timeliness of audit deliveries.

2009 –

2012

Customer Services Consultant/Analyst

Finastra (Former MISYS International Banking Systems)

Recipient of ‘Award of Merit’ plaque for excelling during the 29th Core Programming for Graduates training program – May 2009

Consistent recipient of monthly rewards and recognition program of CS-MIDAS department, for consultants with score of 10 in customer satisfaction survey.

Strong Performer Recipient (Output >= 100%) – FY 2009-2010, 2010-2011

EDUCATION

Bachelor of Science in Computer Science (BS CS)

2004-2009

University of Santo Tomas, Manila

Contact this candidate