David J Breech
adluyt@r.postjobfree.com
ITT Technical Institute, College Education (2009-2012)
TECHNICAL SKILLS
* Proficient or familiar with Windows XP/Vista/7-Clients Operating Systems
Windows Server 2000/2003/2008 RT on Terminal Servers
* Active Directory modifications
* Exchange Server and Outlook 365
*Completed inbound tickets till complete with EU
* Microsoft Office 365/2010/2012
* Controlled and maintained email filters through black/white list
* Remote Assistance-RDC/VNC/LMI to clients/host directly TH
* Great customer service skills
* Imaging different brands of PCs and laptops
*SCCM experience and Microsoft System Center 2012/Software Center
*Customer Service
RELEVANT EXPERIENCE
Artech/TekSystems- Field Service Desktop Support
March 2015-June 2019 - (3 different projects)
* Remote support using RDP and Remote Control Viewer
*Using elevated accounts and opening/installing applications as other users
*Telephone support – walking people through tasks verbally
*Knowledge of network configurations for Kaiser and Mercy networks
*User profile troubleshooting and recreation
* ServiceNow! Ticket prioritization, resolution, escalation, and routing
*End user assistance and consultation, to include remote, telephone, and in-person support
* Equipment deployment and configuration of laptops, workstations, Wyse terminals, and label printers
* Application provisioning, installation, and troubleshooting using APP-V, Microsoft SCCM, and Microsoft AD
*Network printer support, including routine maintenance, configuration, and assisting in queue creation
*Application deployment using open source software “Client Center Configuration”
Key Bank -Help Desk Associate (November 2015-March 2016)
*High clearance because of experience
*Kept and changed up to 22 passwords a day
*Passwords were for over 18 software programs like LexusNexus, their ATM systems, and more
*Took calls to fix other third party hardware like check cashiers and MFP’s
*Helped end users at a 90% rate with software issues from a knowledge base search engine
*On phone all day long and trained for new upcoming software
*Customer Service was at 100% on QA
*Remote support through different software from Microsoft to LogMeIn
*Worked on three month project to help migration of assets
Pomeroy IT -Solutions-Project Coordinator for Mercy Hospital Windows 7 Project
October 2014-January 2015
* Responsible for daily coordinator through multiple daily meetings and conference calls with top level management.
* Responsible for all computers per day that were deployed from imaging team to multiple site locations around Mercy Hospital.
* Provided technicians precise maps, inventory information, and user information for deploying and swapping out old XP computers for each site.
* Meeting and constant communication with leads for Mercy Hospital IT staff daily on application holds for O.S. Compatibility issues and issues with deployed computers in the field
* Maintained inventory daily with ChipIt tags and serial numbers for 3 day ahead of schedule deployments with depot of computers
* Input mass data from IP address, serial numbers, ChipIt tags and more and into large Microsoft Excel spreadsheets and books
* Used Microsoft Excel constantly to manipulate data in precise way through formulas, macros, pivot tables and more
* Responsible to report on progress internally through directly daily conference and phone calls
* Managed all contact to Mercy administrators for every site to provide detailed information of deployments
* Daily one day call outs to let and five day call outs to inform Mercy administrators when the crew was coming for deployments for each site.
* Knowledge of every make and model of all inventory to fit customers need from provided site data
* Maintained constant communication with imaging team to know of any issues for schedule planning for deployments
* Helped managed the technicians responsibilities per day and provided leadership during deployment
* Completed the project and contract with client was to their satisfaction
Dawson Companies Help Desk Associate April 2014-July 2014
* Responsible to maintain the email spam filter and all emails that needed to be released or any suspect emails checked or quarantine before getting malware such as Cryptolocker
* Experience with hardware troubleshooting and add/removal and install of drivers with no disk, online drivers only
* Imaging all new computers off a Network Boot with PXE boot. Deployment off Windows 7 with numerous internal software and components. All computers imaged had the same O.S. but had different software
* Troubleshooting TAM and ETFILE. Software was used on every client in domain and was troubleshot by myself until having to create a tickets with TAM and ETFILE.
* Took care of capability issues in Windows 7 with software requirement and working with company software.
* Sent out all imaged computer through to 6 sites around the US to get to client without downtime for work.
* Synched all Iphone/Android phones, tablets, and etc. for clients at
* HQ on Microsoft Exchange
* Added network printers to clients who needed to print in color and black/white to our print server
* Added new users on to copiers through directory software
* Hardware removal/adding hard drives, memory sticks, PCI/PCI express video cards, and more on form factor computers
* Create new users in groups in Shoretel software for different sites
* Spiceworks ticketing software
* Constantly troubleshooting software, printers, compatibility issues in Operating Systems, voIP
* Created new hires in Active Directory Organizational Units, provisioned and made sure new hire had everything they needed from setup of imaged computers at desk form HQ to 6 other sites to printers per needs.
* Kept software up to date from Adobe Updates to Microsoft updates by deployment software Ninite
Geek Squad Online Support -Help Desk
November 2013-April 2014
* Created accurate tickets for Tier 2 escalation with detailed reports from client issues and problems
* Ran Diagnostics testing to figure out issue in software or operating system and fixed issues or escalated to higher Tier 2
* Issues included Software Installs/Un-Installs, Virus/Malware removal, wired or wireless printer install/troubleshoot, Software Troubleshot and PC Tune Ups(defrag hard drives, ran diagnostics, cleared cache, cleared temp files)
* Great customer service skills and strong ability to de-escalate to clients
* Troubleshot Avaya which was main voIP phone software