David J Breech

704-***-****

adluyt@r.postjobfree.com

ITT Technical Institute, College Education (2009-2012)

TECHNICAL SKILLS

* Proficient or familiar with Windows XP/Vista/7-Clients Operating Systems

Windows Server 2000/2003/2008 RT on Terminal Servers

* Active Directory modifications

* Exchange Server and Outlook 365

*Completed inbound tickets till complete with EU

* Microsoft Office 365/2010/2012

* Controlled and maintained email filters through black/white list

* Remote Assistance-RDC/VNC/LMI to clients/host directly TH

* Great customer service skills

* Imaging different brands of PCs and laptops

*SCCM experience and Microsoft System Center 2012/Software Center

*Customer Service

RELEVANT EXPERIENCE

Artech/TekSystems- Field Service Desktop Support

March 2015-June 2019 - (3 different projects)

* Remote support using RDP and Remote Control Viewer

*Using elevated accounts and opening/installing applications as other users

*Telephone support – walking people through tasks verbally

*Knowledge of network configurations for Kaiser and Mercy networks

*User profile troubleshooting and recreation

* ServiceNow! Ticket prioritization, resolution, escalation, and routing

*End user assistance and consultation, to include remote, telephone, and in-person support

* Equipment deployment and configuration of laptops, workstations, Wyse terminals, and label printers

* Application provisioning, installation, and troubleshooting using APP-V, Microsoft SCCM, and Microsoft AD

*Network printer support, including routine maintenance, configuration, and assisting in queue creation

*Application deployment using open source software “Client Center Configuration”

Key Bank -Help Desk Associate (November 2015-March 2016)

*High clearance because of experience

*Kept and changed up to 22 passwords a day

*Passwords were for over 18 software programs like LexusNexus, their ATM systems, and more

*Took calls to fix other third party hardware like check cashiers and MFP’s

*Helped end users at a 90% rate with software issues from a knowledge base search engine

*On phone all day long and trained for new upcoming software

*Customer Service was at 100% on QA

*Remote support through different software from Microsoft to LogMeIn

*Worked on three month project to help migration of assets

Pomeroy IT -Solutions-Project Coordinator for Mercy Hospital Windows 7 Project

October 2014-January 2015

* Responsible for daily coordinator through multiple daily meetings and conference calls with top level management.

* Responsible for all computers per day that were deployed from imaging team to multiple site locations around Mercy Hospital.

* Provided technicians precise maps, inventory information, and user information for deploying and swapping out old XP computers for each site.

* Meeting and constant communication with leads for Mercy Hospital IT staff daily on application holds for O.S. Compatibility issues and issues with deployed computers in the field

* Maintained inventory daily with ChipIt tags and serial numbers for 3 day ahead of schedule deployments with depot of computers

* Input mass data from IP address, serial numbers, ChipIt tags and more and into large Microsoft Excel spreadsheets and books

* Used Microsoft Excel constantly to manipulate data in precise way through formulas, macros, pivot tables and more

* Responsible to report on progress internally through directly daily conference and phone calls

* Managed all contact to Mercy administrators for every site to provide detailed information of deployments

* Daily one day call outs to let and five day call outs to inform Mercy administrators when the crew was coming for deployments for each site.

* Knowledge of every make and model of all inventory to fit customers need from provided site data

* Maintained constant communication with imaging team to know of any issues for schedule planning for deployments

* Helped managed the technicians responsibilities per day and provided leadership during deployment

* Completed the project and contract with client was to their satisfaction

Dawson Companies Help Desk Associate April 2014-July 2014

* Responsible to maintain the email spam filter and all emails that needed to be released or any suspect emails checked or quarantine before getting malware such as Cryptolocker

* Experience with hardware troubleshooting and add/removal and install of drivers with no disk, online drivers only

* Imaging all new computers off a Network Boot with PXE boot. Deployment off Windows 7 with numerous internal software and components. All computers imaged had the same O.S. but had different software

* Troubleshooting TAM and ETFILE. Software was used on every client in domain and was troubleshot by myself until having to create a tickets with TAM and ETFILE.

* Took care of capability issues in Windows 7 with software requirement and working with company software.

* Sent out all imaged computer through to 6 sites around the US to get to client without downtime for work.

* Synched all Iphone/Android phones, tablets, and etc. for clients at

* HQ on Microsoft Exchange

* Added network printers to clients who needed to print in color and black/white to our print server

* Added new users on to copiers through directory software

* Hardware removal/adding hard drives, memory sticks, PCI/PCI express video cards, and more on form factor computers

* Create new users in groups in Shoretel software for different sites

* Spiceworks ticketing software

* Constantly troubleshooting software, printers, compatibility issues in Operating Systems, voIP

* Created new hires in Active Directory Organizational Units, provisioned and made sure new hire had everything they needed from setup of imaged computers at desk form HQ to 6 other sites to printers per needs.

* Kept software up to date from Adobe Updates to Microsoft updates by deployment software Ninite

Geek Squad Online Support -Help Desk

November 2013-April 2014

* Created accurate tickets for Tier 2 escalation with detailed reports from client issues and problems

* Ran Diagnostics testing to figure out issue in software or operating system and fixed issues or escalated to higher Tier 2

* Issues included Software Installs/Un-Installs, Virus/Malware removal, wired or wireless printer install/troubleshoot, Software Troubleshot and PC Tune Ups(defrag hard drives, ran diagnostics, cleared cache, cleared temp files)

* Great customer service skills and strong ability to de-escalate to clients

* Troubleshot Avaya which was main voIP phone software

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