Alicia Augustus

*** ***** ****** ******, ****** Park, Johannesburg, 2091

084-***-**** :: adluy5@r.postjobfree.com :: DOB: 13/03/2000 Summary

I am a young, hard-working, motivated

and ambitious person who has a clear

and logical mind with a practical

approach to problem solving and a drive

to see things through completion.

I possess excellent analytical and

communication skills and a dedicated

approach to working in a highly

controlled environment.

I may not be in the administrative

industry for long, but I have gained a lot

of experience in the past 7 months.

Skills

• Problem-Solving

• Customer service

• Teamwork

• Handling conflict

• Analytical thinking

• Verbal and written communication

Languages

• English

• Afrikaans

Work history

Administrative Clerk & Aftercare Teacher – 2020/09

- Present

Smart Academy, Kibler Park, Johannesburg

Greet visitors and customers on arrival and assist in answering all of their queries by making sure they know what our company is about and what we have

to offer their children at our Preschools and

Aftercare center.

Answering calls, responding to emails and speaking to clients face-to-face.

Opening the office in the morning.

Entering data daily onto spreadsheets and making basic bookkeeping entries on Sage Patel regarding

school fee payments.

Making sure that the children's accounts are updated regularly and are always up to date.

Accurately handle large amounts of money

Handling deliveries.

Responding to messages and comments on Outlook

office.

General administrative duties such as filing,

photocopying and scanning documents.

Processing a range of documentation and entered

information into databases.

Handling customer complaints with empathy and

composure.

Chasing debts through phone calls and emails.

Distributing groceries and other supplies to the other branches on a weekly basis.

Assisting Grade 5 to 8 learners with their homework and projects after school on a daily basis.

In this very busy role, accuracy and clear written and verbal communication are essential. I am required to work alone on many occasions and have therefore developed the ability to take responsibility and use my own initiative. In addition, I introduced a new payment reference system that makes it easier to allocate payments and avoid any unnecessary mistakes.

ADDRESS

Food Canteen Manager – 2019/02 – 2019/06

Kerisha’s Food Canteen, Braamfontein, Johannesburg

Developed and implemented business plans to

promote profitable food and beverage sales.

Correctly calculated inventory and ordered

appropriate supplies.

Supervised food preparation stations to observe

hygiene and taste quality of food served to

customers.

Helped prepare orders for the customers when it got busy as well as taking orders and ensuring that the correct amount of change was given.

Encouraged feedback from customers and used

feedback to implement positive changes.

Nail Technician – 2016/05 – 2016/11

Allure Nail Bar, George, Western Cape

Responded to customer requests and concerns about gel application and nail art designs.

Cleaned and sanitized equipment and workstation in compliance with health and safety regulations.

Prepared nail beds and cuticles, shaped nails and applied polish to over 4 daily customers on

weekends and during school holidays.

Offered friendly and efficient service to all customers and handled challenging situations with ease.

Assisted other staff members with facial and

massaging clients.

Education

Grade 12 - 2017

Great Brak River Secondary School, Great Brak River, Western Cape.

Subjects: Afrikaans (HL), English (FAL), Mathematics

(Pure), Life Orientation, Accounting, Life Science and Physical Science.

Passed with a Bachelor’s Degree Entry Level and one distinction in English.

Home Education Diploma Course Level 3 - 2020

Centre of Excellence - Online

This course has helped me understand how to go

about educating children myself. It included the pros and cons of home education.

Contact this candidate