Amit A. Sharma

E-Mail: adluvl@r.postjobfree.com Contact: +91-782*******,989-***-****

Professional Preface

A technocrat with more than 10+ years of experience in IT Infrastructure, IT Service Desk Project Coordination, Server & System Administration, Customer Support as well as Team Management

Expertise in installing new / rebuild existing servers and configuring hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.

Experienced in analysing information system needs, evaluating end-user requirements, custom designing solutions, troubleshooting for information systems management & good interpersonal, coordination and communication skills.

Currently working with Bergwerff Organic India Pvt. Ltd., Indore as Senior IT Executive; coordinating IT Infrastructure functions at the enterprise scale involving selection & procurement of appropriate technology, negotiating with vendors, finalizing SLAs and directing timely completion of projects.

Key Skills

Functional:

Project Execution Infrastructure Support Installation & Configuration Storage & Server Migration System Administration Deployment & Maintenance Networking Administration New Systems Implementation Vendor Coordination SLA Management Troubleshooting/Technical Support Team Supervision

Technical Skills

Platform: Windows Server 2003/2008, 2012, Win XP, Windows 7, Windows 10, Linux.

Skills: Active Directory, DNS, DHCP, FTP, Switches, Firewall, IPSecVPN, Exchange 2013, Microsoft Office365

Database: Installation & Configuration of Oracle 10g &11g, MSSQL Server 2005, 2008R2, 2012.

Antivirus: McAfee, Kaspersky, Quick Heal Endpoint Security (EPS), Trend Micro Endpoint

Virtualization: Virtual Box, MS Hyper-V.FTP: Filezilla

Firewall: Pf Sense, Juniper SRX220, Fortinet 40C, Cyberoam CR50iNG & Sophos XG 210 & 135W Firewall

Hardware: IBM X3400 M3 Server, Aruba Wifi Access Points, Cisco Switches SG350-28P (Managed).

Software: MS Outlook; Office365 Administration and Lync 2013, SharePoint 2013,Skype for Business( Version - 2016 & 2019, MS Teams,. Google Meet, Zoom Video conference.

Other Skills: Asset Management, Vendor Management, Coordination with Vendors for AMC of IT Infrastructure.

ERP & SAP: Implementation of Microsoft Dynamics 2013 (Navison) & SAP 4 Hana on End Users Systems

CCTV: CCTV Procurement & Administration

VAS Services: Telecom & IVR, Dialogic Cards, PRI Lines; VOIP Polycom Phones,

Analog & Digital Dialogic cards, E-Mail Server, SMS Server using GSM T-Modem

FAX Server using Dialogic card or external Modem, Video Conferencing, IP Phone,

SIP Server, HMP Platform . SS7 Signaling, MTP, Voice Logger.

CAREER CONTOUR

Bergwerff Organic India Pvt. Ltd., Indore Since Jan 2017 – Present

Senior IT Executive/ Asst. Manager IT

Key Result Areas:

Shouldering responsibilities as Senior IT Executive; supporting nearly 500 users in a mixed desktop and laptop environment.

Lead the team, by providing continuous encouragement, setting clear work/ activity plans and closely monitoring all quality aspects of deliverables through a lead by example approach.

Lead L1 and L2 level IT infrastructure related technical support for various software, applications and servers.

Adhering to compliance with the company’s policies in administration of IT Infrastructure after review of new hardware and accessories; assessing IT requirements of the organization in terms of software, hardware and other peripherals / products, and handle procurement of the same.

Ensuring smooth installation of IT Assets, Routers/Switches/Modems, Peripherals, System Software & Application Software, Security Management, etc. Manage IT assets (hardware, software and service agreements) and their inventory.

Advise the procurement team on technical aspects of IT-related procurements and be a part of technical negotiations for IT-related procurements.

Single Point of Contact (SPOC) for the customer at the HQ and Regional Office for technical support related issues for end user.

Responsible for deploying and implementing Cyberoam & Sophos XG Firewall and monitor IPSEC VPN.

Dealing with third party vendors and support teams in addressing system challenges including planning for changes and upgrades.

Delivering as well as implementing the project as per scheduled deadlines; extending post-implementation and maintenance support to the technical support team and client.

Ensuring set goals of the Incident Management Process are achieved; restoring normal service as soon as possible based on customer perspective and within defined SLAs.

Overseeing VPN connection and create new user for VPN and Setup VPN on Remote Location User.

Liaison with respective ISPs for connectivity / Technical support issues.

Manage Microsoft Office 365 Administration and services in a hybrid environment. Manage the creation of policies in Office 365 services and support for managing user accounts for MS Office 365

Implementation, installation, and configuration of Microsoft Windows 2012 Server & creating users in AD. Manage policy-based implementation of on-premises Active directory domain controller.

Managed IT operations and infrastructure budgets and assets. Responsible for contracts, vendor negotiations.

Provide day-to-day hardware/ software related support to staff members, including remote users.

Syena Health-Care Services Ltd., Pune Oct 2014 – Nov 2016

Senior IT Admin

Key Result Areas:

Responsible for user management/ server maintenance/ mail server, etc.

Installed & configured server operating systems, application software, anti-viruses & hardware, print servers, etc.

Managed network infrastructure LAN/WAN, migration & configuration of network client workstations

Maintained computer & peripherals asset record using MS Excel; also issued new computer and related components to user as per the requirement

Created documentation work and inventories, employed strong follow-through to track; resolved issues involving cyclic & sensitive items, equipment relocation and materials & property adjustments

Installed, configured and handled Server 2008 Active Directory / DHCP / DNS Services

Provided supporting to all Desktop IT Services including Desktop PCs, Laptops, PDAs and IP Telephony

Implemented PF Sense Firewall& Configuration of Polycom VOIP Phones

Upgraded & configured system software that supported Infrastructure Applications or Asset Management Applications per project or operational needs

Provided telephonic & remote support to outside clients and branch office.

Monitored system software development utilizing TCP/IP, VoIP, GUI and Client-Server Technology, Project Methodologies were modeled after the Rational Unified Process

Netsol Technologies, Pune May 2012 – Sep 2014

System Admin/ Desktop Support (L2)

Key Result Areas:

Took care of configuration of Windows Server 2003 Active Directory, DNS & DHCP in domain

Implemented DNS & DHCP server on Windows Environment

Provided regular maintenance to server like windows critical & virus updates; secured share drives and deployed new policies using Active directory, OS re-Installation, Data Backup & Restoration

Looked after over 80 Desktops & Laptops by using RDP, Team Viewer & VNC

Installed & decommissioned Computer Hardware & printer related issues; deployed as well as migrated Microsoft Office 365

Baytalkitec (P) Ltd., Mumbai April 2008 – Nov 2011

Application Support/VAS Engineer

IVR Flow developed for Interactive Video based Applications in Linux Platform (3G Video Technology).

Experience in installation, configuration, testing, and troubleshooting of VOIP Networks and IP based Systems.

Deployment and Integration of various VAS products in telecom environment. Acted as a single point of contact on many projects.

Experience in Dialogic Telephony Boards on SS7, SIP, ISDN, HMP (Video, Voice and IP related.

Implementation of Voice logger setup using Dialogic card.

Involved in the discussion with customer for requirements’ gathering and analysis. And also responsible of product implementation.

Call Center Applications – Have experience in Configuration and Support for Unified Communication Manager (ISS), Automatic Call Distribution (ACD) and IP Telephony or IP Soft phone using SIP Protocol.

Application configuration done on Video SMS, YouTube Upload, Video Conferencing, Dial TV, Mobile TV, Testing of video applications, Video IVR, IP Phone, Multi Video Conferencing.

SIP Server (Brekeke SIP Server) and various SIP client configured for IP Telephony.

Providing Technical Support & Solving customers queries through Remote control (VNC) & over Phone to All locations in India

Server monitoring & deployment, MIS Report Analysis.

Applications configured on range of Operating System, viz., Windows 2008, 2003, XP & Linux Platforms. Providing Application support to engineers remotely.

Experience in understanding the VoIP Gateway with different protocol (HMP 3.23, HMP 4.1,SIP).

Key Projects & Achievements:

Title: MTNL 3G VAS Service BKC, Mumbai

Worked on Video IVR, IP Phone & Multi Video Conferencing

Dialogic D/300JCT Installation and Configurations; installed & configured various application based on 3G VAS Service

Tested all the applications for Video Call, Video SMS & Video Conferencing

Maintained & handled Linux and Win XP Operating System

Title: Centralized BES (Fax)/PRS (Fax)/SRS/SMS Server/E-Mail Server/MRS

Installed Hardware – Dialogic Card DMV 120, PCI Sound Card, TMAS GSM/GPRS Modem

Software – Operating System, Application Software, SQL Server and Logmein (Remote Desktop)

Intelligent Soft Switch (ISS), Application Development Tool Kit (ADT)

Dialogic DMV120 Software Installation and Configurations

Title: LICIVRS & Call Center

Setting up the New LIC Call Center; configured & connected with LIC Intranet

Windows Server Buildup and Network Configuration as per requirement

Dialogic D/300JCT Installation and Configurations; IVR Flow Verification & Report Analysis

Title: IVRS (Bill Reminder System, Bill Enquiry System (FAX) & Payment Reminder System)

Installed Hardware – Dialogic Card

Software – Operating System, Application Software, MS Access & Logmein (Remote Desktop)

IVRSDIA, DOTSOFT & Fax Server

IVR Flow Verifications and Report Analysis

SCHOLASTICS PORTFOLIO

Bachelors in Science (PCM) from Sambalpur University

Professional Certifications:

Pursuing Big Data Hadoop Certification (Administration)

Microsoft Certified Professional (MCP)

Advanced Diploma In Computer Hardware -Networking & Programming, Nagpur

Certificate Course In M.S. Office, Amravati

Data Entry Operations & Computer Application, Nagpur

PERSONAL SNIPPETS

Date of Birth: 30th July, 1980 • Present Address: H-33, Vigyan Nagar, Annapurna Road, Indore, PIN Code: 452009 • Permanent Address: 23, Saket Nagar, Near Container Depot, Nagpur-440027 • Languages Known: English, Marathi & Hindi • Passport No.: M0315129

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