Office Assistant Social Media
Resume:
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Curriculum Vitae
Personal information
First name / Surname
Neerusha CHUTTOORGOON (Ms)
Telephone
Mobile : 57972634
**********@*******.***
Nationality
Mauritian
Date of birth
12 March 1990
Gender
Female
Status
Single
Work experience
Date
2014
Position held
Date
Date
Position held
Marketing assistance at Banque des Mascareignes
Main responsibilities –
Internal communication
External communication
Marketing campaigns
Loan and banking counsellor for existing/prospect customers
Data entry
Morning Press Review
Benchmarking
2014
EuroCRM (Telemarketing)
2015-2016
AXA Customer Service (Insurance counsellor/ Bank Counsellor)
Date
Position held
2017- now
Mauritius Telecom (Office assistant)
Current main responsibilities:
Creating and testing Scripts for Telesurveys.
Organising ‘Focus Groups’ with VIP customers, Business companies and General public.
Troubleshooting of connection issues and landline problems.
Creating and analysing statistics on internet complaint and issues.
Internal communication between different departments/shops and Head Office.
Internal activities, such as Team Buildings, office optimal decoration, activities and staff rewarding for internal team activities.
Previously in Mauritius Telecom :
Replying to all mails received on our official company’s e-mail (*******@*******.**)
Data Entry
Dispatching of work (complaints, queries, ect.) to my team members.
Dispatching of mails to concerned staff.
Refunding/Billing issues
Worked as backup staff at Mauritius Telecom shop at Bagatelle (Multi-tasking)
Education and training
Dates
2011-2013
Title of qualification awarded
BA Mass communication (Curtin University)
Major- Journalisms and Web Media
Main Objectives :
Online journalism, blogging and using modern technologies and social media platforms to enhance communication and online visibility.
Search Engine Optimization.
Using Adobe Publisher to create newspaper templates.
Using Adobe Audition to create audio newsflash/news bulletin.
Writing reviews and analyzing narrative structures, signs, signifiers, and signified in mass media and cinema.
Elective – Creative design
Main Objectives :
Creating Brand Identity.
Creating corporate identities such as logos, internal and external decoration around concepts/themes.
Creating billboards, menus, websites templates, short informative/advertising videos, uniform, color pantones, business card, free giveaways, corporate gifts/freebies, etc.
Dates
2009
Title of qualification awarded
Higher School Certificate ;: Result : PASS – 2 main subjects - French and English+ 2 susbsidiaries – General Paper and sociology)
Name of organisation providing education and training
College du Bon et Perpetuel Secours, Mauritius
Dates
2007
Title of qualification awarded
School Certificate : Result : PASS – GRADE 1
Name of organisation providing education and training
College du Bon et Perpetuel Secours, Mauritius
Personal skills and competences
Personal attributes, organisational skills and competences
Good organisational and time management skills
Ability to prioritise workloads and project requirements.
Good interpersonal skills and a resilient personality. A confident, mature individual able to communicate with clarity and purpose both in written and verbal formats.
Ability to adapt within a changing environment and work effectively with multiple stakeholders.
Technical skills and competences
Strong analytical and problem-solving skills
Computer skills and competences
Proficient user of MS Office tools and Outlook
Proficient in Adobe Photoshop, Adobe Publisher, Adobe Illustrator, Adobe Audition and Windows Movie Maker.
Training attended
Alliance Française at SC/HSC level
Microsoft Office (MS Work/Excel/powerpoint) at SC/HSC level
CPE Teacher at CEDEM (Intern)
Veterinary assistant at PAWS (Intern)
Dog/Cat groomer and trainer at MSAW (Intern)
Media Law/ code of ethics course workshop
Media and communication/journalism certificate at Alliance Française
Pills (Prévention, Information et Lutte contre le SIDA)
- Training on community-based studies.
-Good understanding of the HIV epidemic in Mauritius and the prejudices around HIV/AIDS.
-Peer Educator Training
Achievements
Date
Best performance in HSC (English main)
Participated in national essay competition in English language (SC Level)
Founding member of Journalism club, astronomy club, and book club at BPS college.
Hobbies- My hobbies include baking and decorating cakes, food photography, reading Fiction and non-fiction books and discussing about them, watching movies/ TV shows and having analytic discussion about them.
I love spending time with animals and volunteering in animal shelters.
Art is also a big part of my life- I love to paint and draw.
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