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Curriculum Vitae

Personal information

First name / Surname

Neerusha CHUTTOORGOON (Ms)

Telephone

Mobile : 57972634

E-mail

adluvk@r.postjobfree.com

Nationality

Mauritian

Date of birth

12 March 1990

Gender

Female

Status

Single

Work experience

Date

2014

Position held

Date

Date

Position held

Marketing assistance at Banque des Mascareignes

Main responsibilities –

Internal communication

External communication

Marketing campaigns

Loan and banking counsellor for existing/prospect customers

Data entry

Morning Press Review

Benchmarking

2014

EuroCRM (Telemarketing)

2015-2016

AXA Customer Service (Insurance counsellor/ Bank Counsellor)

Date

Position held

2017- now

Mauritius Telecom (Office assistant)

Current main responsibilities:

Creating and testing Scripts for Telesurveys.

Organising ‘Focus Groups’ with VIP customers, Business companies and General public.

Troubleshooting of connection issues and landline problems.

Creating and analysing statistics on internet complaint and issues.

Internal communication between different departments/shops and Head Office.

Internal activities, such as Team Buildings, office optimal decoration, activities and staff rewarding for internal team activities.

Previously in Mauritius Telecom :

Replying to all mails received on our official company’s e-mail (adluvk@r.postjobfree.com)

Data Entry

Dispatching of work (complaints, queries, ect.) to my team members.

Dispatching of mails to concerned staff.

Refunding/Billing issues

Worked as backup staff at Mauritius Telecom shop at Bagatelle (Multi-tasking)

Education and training

Dates

2011-2013

Title of qualification awarded

BA Mass communication (Curtin University)

Major- Journalisms and Web Media

Main Objectives :

Online journalism, blogging and using modern technologies and social media platforms to enhance communication and online visibility.

Search Engine Optimization.

Using Adobe Publisher to create newspaper templates.

Using Adobe Audition to create audio newsflash/news bulletin.

Writing reviews and analyzing narrative structures, signs, signifiers, and signified in mass media and cinema.

Elective – Creative design

Main Objectives :

Creating Brand Identity.

Creating corporate identities such as logos, internal and external decoration around concepts/themes.

Creating billboards, menus, websites templates, short informative/advertising videos, uniform, color pantones, business card, free giveaways, corporate gifts/freebies, etc.

Dates

2009

Title of qualification awarded

Higher School Certificate ;: Result : PASS – 2 main subjects - French and English+ 2 susbsidiaries – General Paper and sociology)

Name of organisation providing education and training

College du Bon et Perpetuel Secours, Mauritius

Dates

2007

Title of qualification awarded

School Certificate : Result : PASS – GRADE 1

Name of organisation providing education and training

College du Bon et Perpetuel Secours, Mauritius

Personal skills and competences

Personal attributes, organisational skills and competences

Good organisational and time management skills

Ability to prioritise workloads and project requirements.

Good interpersonal skills and a resilient personality. A confident, mature individual able to communicate with clarity and purpose both in written and verbal formats.

Ability to adapt within a changing environment and work effectively with multiple stakeholders.

Technical skills and competences

Strong analytical and problem-solving skills

Computer skills and competences

Proficient user of MS Office tools and Outlook

Proficient in Adobe Photoshop, Adobe Publisher, Adobe Illustrator, Adobe Audition and Windows Movie Maker.

Training attended

Alliance Française at SC/HSC level

Microsoft Office (MS Work/Excel/powerpoint) at SC/HSC level

CPE Teacher at CEDEM (Intern)

Veterinary assistant at PAWS (Intern)

Dog/Cat groomer and trainer at MSAW (Intern)

Media Law/ code of ethics course workshop

Media and communication/journalism certificate at Alliance Française

Pills (Prévention, Information et Lutte contre le SIDA)

- Training on community-based studies.

-Good understanding of the HIV epidemic in Mauritius and the prejudices around HIV/AIDS.

-Peer Educator Training

Achievements

Date

Best performance in HSC (English main)

Participated in national essay competition in English language (SC Level)

Founding member of Journalism club, astronomy club, and book club at BPS college.

Hobbies- My hobbies include baking and decorating cakes, food photography, reading Fiction and non-fiction books and discussing about them, watching movies/ TV shows and having analytic discussion about them.

I love spending time with animals and volunteering in animal shelters.

Art is also a big part of my life- I love to paint and draw.

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