Resume

Sign in

Customer Care Sales

Location:
Kolkata, West Bengal, India
Posted:
April 21, 2021

Contact this candidate

Resume:

Human Resource Professional

AIMS-Bangalore EIILM – Kolkata

PROFILE • ABOUT ME

An experienced HR professional with close to 8 years of experience with various organizations and accumulated exposure in Talent Acquisition, Sales HR, Learning & Development, Talent Management, Performance & Appraisals, Campus engagement, and HR Generalist profile indulging in total Employee life cycle from Hire to Retire.

PROFFESSIONAL EXPERIANCE-

Asirvad Microfinance Ltd(A subsidiary of Manappuram Finance Ltd)

Designation-Assistant Manager-HR

Location- Durgapur,West Bengal.

Duration- Nov-18 till Nov-20.

Joined AML as Cluster-HR for part of West Bengal operation covering geographies like Durgapur,Bardhaman,HoogleyIn my role I have closely worked with the operation team, for enhancing sales revenue, easing out the transition, welfare and supporting as well as development of talents through various HR interventions. The role demands a mix of Operational, Strategic, Developmental, Personal Leadership, Innovational and Execution Excellence in regards to HRwork and with all its stakeholders.

- Talent Acquisition, Induction

&Onboarding.

- AttritionManagement& Retention.

- Performance & AppraisalManagement

- Goal setting &Feedbacks.

- Learning & Development &

Peerlearning.

- Talent Engagement,

StakeholderManagement.

- HR operations from Hire toRetire.

- Driving business need through sales

incentive HRPolicies.

This profile had a generalist role, which covers all fields of HR intervention maintaining a good professional relationship with employee from their joining to their retirement and post retiral.

OPPO Mobiles West Bengal Pvt. Ltd.

Designation-Senior Executive-HR(Corporate role)

Duration-Mar’17-Oct’18.

Nilanjan Banerjee

Durgapur,West Bengal

916-***-****

adlum3@r.postjobfree.com

TRAINING &

CERTIFICATIONS

Completed ABAP/4 (SAP-ERP)

from Futuresoft Management

Pvt. Ltd.(Kolkata) in the year

2006,(Course Duration – 6

Months)

Completed Fundamental

course on Networking from

Tecnolab (Kolkata) in the year

2005,(Course Duration-3

Months) .

SKILLS:

Behavioral Skills-

Strong interpersonal

Skills

Team Work

Effective communicator

Analytical Mindset

Location- Kolkata

Key Responsibilities - Recruitment, Joining formalities,various letters, Compensation & benefits,Training &Development, Grievance Handling,HRIS, HR Operations, Payroll (Pacetel), Disciplinary issues Handling the entire manpower of Pacetel(Awing of OPPO mobiles which handles theemployees of service and exclusive stores) as added responsibility.

RudraAutomartPvt.ltd (Four wheeler dealer of Mahindra & Mahindra) Designation-HR Executive cum Training in-Charge )

Posting - Asansol (West Bengal)

Duration-Nov’14 to March’17

Key Responsibilities-Recruitment, Joining formalities, Exit formalities,branch visit, leave, updation, employee engagement, reward and recognition, compliance, payroll processing, grievance handling, Manpower evaluation and development through TNI, Handholding, need based training and various other method, Product training, and part of admin function. SKS Microfinance Ltd (Hyderabad)

Designation-HR Associate.

Posting - Kolkata (West Bengal)

Duration-July’11 to Jan’14

Key Responsibilities- Taking care of rest of Bengal HR operation as a team member,Recruitment, Employee Engagement & Welfare, Compensation

&benefits,Training& Development, Grievances Handling, Compliance, HRIS, HR Operations, Disciplinary issues, branch visit, Medicliam handling,

OTHER EXPERIENCE-

Organization - HTMT (Airtel customer care (Durgapur) Designation - Customer Care Executive

Duration - 3 months, 2007.

Key Responsibilities- Handling customer’s grievances and queries. Organization–Accurate Informatics India Pvt. Ltd.(Bangalore) FUNCTIONAL SKILL

AND KOWLEDGE:

Talent Acquisition.

TalentManagement

Performance

Management.

HRM Systems &

Analytics.

Learning &

Development.

Compensation,

R&R.

TalentEngagement.

LANGUAGES:

English

Hindi.

Bengali.

COMPUTER

PROFICIENCY:

Microsoft Excel.

HRMS

Microsoft word.

Power Point.

PERSONAL

INTERESTS:

Listen to music

Cooking.

Travelling

PERSONAL

INFORMATION:

Birthday

December 20, 1982

Gender

Male

Marital Status

Married

Nationality

Designation – Customer Care Executive.

Duration– 3 months, 2006.

Key Responsibilities- Making out bound calls to US Customers and generate leads INTERNSHIP-

Project Title - ‘HR Functions at The STADEL.’(Kolkata) Organization - ‘The STADEL’ under Samcon Resort and Hotel Pvt. Ltd. Duration - 2 Months

EDUCATION-

MBA with HR specialization from EIILM-Kolkata,

in 2011 with 66% Marks.

Passed 10+2+3 from Achariya Institute for

Management and Science (AIMS) under

Bangalore University in 2008 in computer

science stream with 45 % marks

Passed 10+2 from Bidhan Chandra Institution

(Durgapur) in 2001 in

Science stream under WBBHSE with 56%

marks.

Passed 10th from AVB High School,(Durgapur)

in 1999 under WBBSE with 75 %marks.

EXTRA CURRICULAR ACTIVITIES-

Received certification of “Sales Trainer” from Mahindra and Mahindra.

Received appreciation note from Times job for Recruitment Excellence Father’s Name

Mohar Banerjee

Mailing Address

LV-20, ABL Township,

City-Durgapur,

Dist-Bardhaman(West)

State-West Bengal

Pin-713206



Contact this candidate