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Manager Branch

Pretoria, Gauteng, South Africa
April 21, 2021

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Octavia Francis Administrator / Clerk

Location: Brandfort, Free State

Phone: +27 (0-78-255-****


Drivers Licence: Code B

Passport valid till 2025

Experience and Employment History:

Nov 2018 – May 2019

IEC – Masilonyana Municipality (Theunissen)

Municipal Outreach Coordinator

●Plan, develop and conduct civic education activities for communities

●Supervise any staff appointed in support of the function and reporting to the MOC, including but not limited to the Democracy Education Facilitators / DDS

●Develop network of educational support and liaise with organizations and stakeholders across government, civil society and private sector

●Forge partnerships with civil society to facilitate Outreach Projects within the designated district/s

●Promote multiple media, with an emphasis on community radio and other innovative and creative educational mechanisms

●Keep records (including report writing) and maintain administrative systems (including correspondence, procurement, minutes of meetings)

●Assist with the coordinates of linkages (local, national and provincial) across Electoral Commission programmes and provide general and educational support to the Commissions different projects

●Assist with the research and identification of specific issues, target communities, role players and stakeholders

●Participate in electoral activities and projects

●Undertake additional tasks assigned by the PEO as requested

Jul 2017 – Sep 2018

Lewis Stores (Brandfort / Wepener)

Follow-Up Clerk / Debtors Clerk

●Receipting (Computer and Manual) as well as Cash Sales

oTo receive, verify, safeguard and record all cash received from customers and issue receipts of transactions

oTo receipt all transactions immediately in terms of company policy and procedures

oTo ensure that amount tendered by customer balances to computer generated receipt

oTo ensure all takings in security drawer immediately after receipting has taken place

oSecures all takings in the SAFE or drop safe after quick bank of cashing up at the end of each trading day

oTo complete all administrative documents in terms of company policy and procedure as laid down in manuals and standing instructions

oTo effectively manage all OBO transactions and ensure that all relevant data is captured in terms of company policy and procedure

oTo effectively capture the manual receipts used by outside collectors as per company policy and procedure

oTo report all cancelled receipts to Branch Manager

●Petty Cash

oTo ensure that necessary documentation is maintained for the control of petty cash daily

oTo organise payments only when authorised by Branch Manager

oTo maintain administrative procedures in terms of company policy and procedure

●Credit Application

oTo obtain personal information from customers as per company requirements

oTo verify employment, income and personal references of customers

oTo submit transactions to Transact Department for credit referencing

oTo explain the HP agreement to the customer in order to avoid any misunderstanding, in the absence of the Manager

oTo inform the customer whether the transaction has been approved or declined and if needed, reasons for declining

oTo offer alternative suggestions in case of a declined verdict

●Credit Follow Up

oTo inform the Branch Manager immediately when the customer pays less than the full instalment

oTo constantly determine the up-to-date information from customers and process this onto the computer system

oTo communicate to short payers the importance of paying full instalments

oTo negotiate a payment plan including increased instalments with the customer in order to assist the customer to liquidate the arrears

oTo discuss confidential information regarding problem accounts in a manner that does not cause embarrassment to customers

oTo communicate to new customers the importance of paying their first instalments on or before the due date

oTo action all defaulting accounts by way of the telephonic of with a personal call

oTo communicate daily with the Branch Manager and Regional Accounts Manager of the progress made regarding the improvement of the debtors book

●Banking and Safeguarding Cash




Nov 2015 – Jan 2016

Tshikululu Social Investment - Parktown

Temp Receptionist


To manage that visitors/ guests and callers to Tshikululu are welcomed, receive accurate information and are correctly transferred to the relevant individuals

Key Performance Areas Activities

●Switchboard Operation

●Visitor Management

●Reception Management

●Administration Support

Mar 2010 – May 2015

iLAB (Pty) Ltd / TribalGold Investments - Woodmead

Junior Internal Recruiter

●Sourcing candidates

●Placing Ads

●Telephonic screening and qualifying of candidates CV’s

●Administering assessment

• Set up screening interviews with line management

• Check assessment results and feedback to line management and candidates

• Constant feedback to candidates regarding positions

• Attend resource meetings and preparation thereof

• Update Placement Partner with the following:

•Send shortlisted CV's per spec to Site Managers

•Set up Client interviews

•Coordinate client on-boarding documentation (ABSA, Nedbank, MTN, Old Mutual, etc.)

•Draft and send full contracts

•Facilitate background checks as the certified Biometric Officer using The SmartScreen Application

•Liaison with clients and candidates with regards to the following:

●Conduct exit interviews

•De-brief candidate after client interview

•Administer and manage all applications through the Orange system

Screen and qualify candidates

Send regret letters to unsuccessful candidate

Update the system on each candidate status

•Responsible for updating the entry list

•Facilitate background checks as the certified Biometric Officer using The SmartScreen Application from 2013

Conduct all Fingerprint capturing

Obtain credit, qualifications, criminal, psychometric, integrity and reference checks / reports

•Liaison with clients and candidates with regards to the following:

Copies of qualifications and payslips

Kroll (MIE) checks

Assessments results

Interview details

Parking details


•Ensure that finance has the relevant information needed for discovery

May 2009 – Jun 2010

Swiss Reinsurance - Illovo

HR Assistant

Jan 2006 – Jun 2008

De Beers Consolidated Mines - Ormonde


Nov 2004 – Nov 2005

De Beers Consolidated Mines - Ormonde

Administrator / Data Capturer

May 2003 – Aug 2004

Sebtech Consultants - Braamfontein

Assistant / Receptionist

Nov 2000 – Feb 2001

GAP Recruitment Agency - Midrand

Data Capturer


Matshediso Secondary - 1997




●Physical Science




●South Sotho

Certificates / Diplomas

●Biometric Officer Certificate

●Orange HRM Certificate

●High Performance PA – A Million Dollar PA course (Certificate)

●Certificate on The Secretaries MBA (More Balanced Approach)

●Certificate on Complete Guide to Meetings and Minute Taking


oIntroduction to computers.

oTyping at 45-50 wpm at 100% accuracy.

oMS Office Package.

oInformation Literacy.

Interests : Reading, Travelling, Playing Pool (Snooker), Volleyball and Watching Soccer.



Fluent - Speak, Read and Write

South Sotho

Fluent - Speak, Read and Write


Fair – Speak Good – Read and Write

Tswana and Pedi

Fair – Speak, Read and Write


Good – Speak, Read and Write


Fair – Speak, Read and Write


Lewis Wepener Esther Lebatla (+27 (0-56-583-**** – Stock Clerk

Lewis Brandfort Cathrine Kokoana (+27 (0-51-821-**** – Store Manager

iLAB (Pty) Ltd Dana Verster (+27(0)11) 665 – 2217 - Manager

TribalGold Investment

/ iLAB Talent (Pty) Ltd Maria Leibbrandt – Manager / Director (+27(0)83) 601 8437

Swiss Re Thozama Nene (+27(0)11) 502 5160 – Head of HR

Gugu Moyo (+27(0)11) 502 5156 – HR Business Partner

Nazeem Cole (+27(0)11) 502 5083 – Payroll Manager

De Beers Technical Department – Rob De Pretto – HOD (+27(0)11 374 7345)

Venetia Underground Project – Collin Mthombeni – Project Manager (+27(0)82 777 9355)

Resource Protection Services (Security) HOD – Raymond Fihla (+27(0)83 701 5215)

Technical Administrator – Saffronlee Fowler (+27(0)83 417 7677)

Sebtech Sello Malaka (+27(0)84 433 4484)

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