Octavia Francis Administrator / Clerk
Location: Brandfort, Free State
Phone: +27 (0-78-255-****
email: ***************@*****.***
Drivers Licence: Code B
Passport valid till 2025
Experience and Employment History:
Nov 2018 – May 2019
IEC – Masilonyana Municipality (Theunissen)
Municipal Outreach Coordinator
●Plan, develop and conduct civic education activities for communities
●Supervise any staff appointed in support of the function and reporting to the MOC, including but not limited to the Democracy Education Facilitators / DDS
●Develop network of educational support and liaise with organizations and stakeholders across government, civil society and private sector
●Forge partnerships with civil society to facilitate Outreach Projects within the designated district/s
●Promote multiple media, with an emphasis on community radio and other innovative and creative educational mechanisms
●Keep records (including report writing) and maintain administrative systems (including correspondence, procurement, minutes of meetings)
●Assist with the coordinates of linkages (local, national and provincial) across Electoral Commission programmes and provide general and educational support to the Commissions different projects
●Assist with the research and identification of specific issues, target communities, role players and stakeholders
●Participate in electoral activities and projects
●Undertake additional tasks assigned by the PEO as requested
Jul 2017 – Sep 2018
Lewis Stores (Brandfort / Wepener)
Follow-Up Clerk / Debtors Clerk
●Receipting (Computer and Manual) as well as Cash Sales
oTo receive, verify, safeguard and record all cash received from customers and issue receipts of transactions
oTo receipt all transactions immediately in terms of company policy and procedures
oTo ensure that amount tendered by customer balances to computer generated receipt
oTo ensure all takings in security drawer immediately after receipting has taken place
oSecures all takings in the SAFE or drop safe after quick bank of cashing up at the end of each trading day
oTo complete all administrative documents in terms of company policy and procedure as laid down in manuals and standing instructions
oTo effectively manage all OBO transactions and ensure that all relevant data is captured in terms of company policy and procedure
oTo effectively capture the manual receipts used by outside collectors as per company policy and procedure
oTo report all cancelled receipts to Branch Manager
●Petty Cash
oTo ensure that necessary documentation is maintained for the control of petty cash daily
oTo organise payments only when authorised by Branch Manager
oTo maintain administrative procedures in terms of company policy and procedure
●Credit Application
oTo obtain personal information from customers as per company requirements
oTo verify employment, income and personal references of customers
oTo submit transactions to Transact Department for credit referencing
oTo explain the HP agreement to the customer in order to avoid any misunderstanding, in the absence of the Manager
oTo inform the customer whether the transaction has been approved or declined and if needed, reasons for declining
oTo offer alternative suggestions in case of a declined verdict
●Credit Follow Up
oTo inform the Branch Manager immediately when the customer pays less than the full instalment
oTo constantly determine the up-to-date information from customers and process this onto the computer system
oTo communicate to short payers the importance of paying full instalments
oTo negotiate a payment plan including increased instalments with the customer in order to assist the customer to liquidate the arrears
oTo discuss confidential information regarding problem accounts in a manner that does not cause embarrassment to customers
oTo communicate to new customers the importance of paying their first instalments on or before the due date
oTo action all defaulting accounts by way of the telephonic of with a personal call
oTo communicate daily with the Branch Manager and Regional Accounts Manager of the progress made regarding the improvement of the debtors book
●Banking and Safeguarding Cash
●Refunds
●Housekeeping
●General
Nov 2015 – Jan 2016
Tshikululu Social Investment - Parktown
Temp Receptionist
Objective
To manage that visitors/ guests and callers to Tshikululu are welcomed, receive accurate information and are correctly transferred to the relevant individuals
Key Performance Areas Activities
●Switchboard Operation
●Visitor Management
●Reception Management
●Administration Support
Mar 2010 – May 2015
iLAB (Pty) Ltd / TribalGold Investments - Woodmead
Junior Internal Recruiter
●Sourcing candidates
●Placing Ads
●Telephonic screening and qualifying of candidates CV’s
●Administering assessment
• Set up screening interviews with line management
• Check assessment results and feedback to line management and candidates
• Constant feedback to candidates regarding positions
• Attend resource meetings and preparation thereof
• Update Placement Partner with the following:
•Send shortlisted CV's per spec to Site Managers
•Set up Client interviews
•Coordinate client on-boarding documentation (ABSA, Nedbank, MTN, Old Mutual, etc.)
•Draft and send full contracts
•Facilitate background checks as the certified Biometric Officer using The SmartScreen Application
•Liaison with clients and candidates with regards to the following:
●Conduct exit interviews
•De-brief candidate after client interview
•Administer and manage all applications through the Orange system
Screen and qualify candidates
Send regret letters to unsuccessful candidate
Update the system on each candidate status
•Responsible for updating the entry list
•Facilitate background checks as the certified Biometric Officer using The SmartScreen Application from 2013
Conduct all Fingerprint capturing
Obtain credit, qualifications, criminal, psychometric, integrity and reference checks / reports
•Liaison with clients and candidates with regards to the following:
Copies of qualifications and payslips
Kroll (MIE) checks
Assessments results
Interview details
Parking details
Directions
•Ensure that finance has the relevant information needed for discovery
May 2009 – Jun 2010
Swiss Reinsurance - Illovo
HR Assistant
Jan 2006 – Jun 2008
De Beers Consolidated Mines - Ormonde
Administrator
Nov 2004 – Nov 2005
De Beers Consolidated Mines - Ormonde
Administrator / Data Capturer
May 2003 – Aug 2004
Sebtech Consultants - Braamfontein
Assistant / Receptionist
Nov 2000 – Feb 2001
GAP Recruitment Agency - Midrand
Data Capturer
Education:
Matshediso Secondary - 1997
●Matriculated.
Subjects:
●Mathematics
●Physical Science
●Biology
●English
●Afrikaans
●South Sotho
Certificates / Diplomas
●Biometric Officer Certificate
●Orange HRM Certificate
●High Performance PA – A Million Dollar PA course (Certificate)
●Certificate on The Secretaries MBA (More Balanced Approach)
●Certificate on Complete Guide to Meetings and Minute Taking
●Diploma
oIntroduction to computers.
oTyping at 45-50 wpm at 100% accuracy.
oMS Office Package.
oInformation Literacy.
Interests : Reading, Travelling, Playing Pool (Snooker), Volleyball and Watching Soccer.
Languages
English
Fluent - Speak, Read and Write
South Sotho
Fluent - Speak, Read and Write
Afrikaans
Fair – Speak Good – Read and Write
Tswana and Pedi
Fair – Speak, Read and Write
Zulu
Good – Speak, Read and Write
Xhosa
Fair – Speak, Read and Write
References:
Lewis Wepener Esther Lebatla (+27 (0-56-583-**** – Stock Clerk
Lewis Brandfort Cathrine Kokoana (+27 (0-51-821-**** – Store Manager
iLAB (Pty) Ltd Dana Verster (+27(0)11) 665 – 2217 - Manager
TribalGold Investment
/ iLAB Talent (Pty) Ltd Maria Leibbrandt – Manager / Director (+27(0)83) 601 8437
Swiss Re Thozama Nene (+27(0)11) 502 5160 – Head of HR
Gugu Moyo (+27(0)11) 502 5156 – HR Business Partner
Nazeem Cole (+27(0)11) 502 5083 – Payroll Manager
De Beers Technical Department – Rob De Pretto – HOD (+27(0)11 374 7345)
Venetia Underground Project – Collin Mthombeni – Project Manager (+27(0)82 777 9355)
Resource Protection Services (Security) HOD – Raymond Fihla (+27(0)83 701 5215)
Technical Administrator – Saffronlee Fowler (+27(0)83 417 7677)
Sebtech Sello Malaka (+27(0)84 433 4484)